Torch of blackBerry Smartphones not recognized on desktop-Mac osx computer

Similar Questions

• BlackBerry Smartphones not to install desktop software

  When I run the installer, I get a window of Windows Setup with just an OK button.  The content of the window is lower.  When I hit the OK button, the installation stops and goes out.  Any help will be greatly appreciated.

  Thank you!

  Content of the window:

  Windows® Installer. V 3.01.4000.1823

  msiexec/option [optional parameter]

  Installation options

  Installs or configures a product

  /a

  Administrative installation - installs a product on the network

  /j [/t ] [/g ]

  Publishes a product - m for all users, allows the current user

  Uninstalls the product

  Display options

  / quiet

  Quiet mode, no user interaction

  / passive

  Automatic mode - only progress bar

  / q [n | b | r | f]

  Sets the user interface level

  n no user interface

  b Basic UI

  r reduced UI

  f-full UI (default)

  / Help

  Help information

  Restart options

  /norestart

  Do not restart after the installation is complete

  /promptrestart

  Prompts the user to restart if necessary

  /forcerestart

  Always restarts the computer after installation

  Logging options

  / l [I | w | e | a | r | u | c | m | o | p | v | x | + |. | *]

  i status messages

  w warnings recoverable

  e-all error messages

  a startup of actions

  r registers of the specific action of the

  u user requests

  c initial UI parameters

  m out-of-memory or fatal exit information

  o disk out-of-space messages

  p - Terminal properties

  v performance

  x extra debugging information

  + - Add to the existing log file

  ! -Flush each line in the log

  * - Log all information, except the x and v options

  / log

  Equivalent of / l *.

  Update options

  / Update [; Update2.msp]

  Apply updates

  / uninstall [; Update2.msp] / package

  Remove the updates of a product

  Repair options

  /f [p | e | c | m | s | o | d | a | u: v]

  Repairs a product

  p only if the file is missing

  o If the file is missing or an earlier version is installed (by default)

  e If the file is missing or an equal or higher version is installed

  d if the file is missing or a different version is installed

  c If the file is missing or checksum does not match the calculated value

  has all the files to reinstall the forces

  u all (default) user-specific registry entries

  m all requirements (by default) computer-specific registry entries

  s all (default) shortcuts

  v-runs from source and recaches local package

  Setting public properties

  [PROPERTY = PropertyValue]

  Consult the SDK Windows® install to get additional documentation on the

  command line syntax.

  Copyright © Microsoft Corporation. All rights reserved.

  Portions of this software are based in part on the work of the Independent JPEG Group.

  Try to rename the .exe file that you downloaded in .zip and extract the contents to a directory and double-clicking the file BlackBerry Desktop Sofware.msi .  Also make sure that the anti-virus or anything that could possibly stop the execution of a script is disabled.

  See you soon

• Curve of blackBerry Smartphones not recognized by Office Manager

  I am running Windows XP and using a Curve 8330.  Initially, I installed and has been successfully using the version 4.7 of the Desktop Manager via a USB port.  About two weeks ago, when I plugged in the curved Office Manager said that it was not connected.  I searched this site and tried the suggested corrections.  I did a hard reset on the device.  I did a clean uninstall of the software repeatedly.  I reinstalled the version 4.7 and tried to connect the spirit without success.   I installed version 5.0 and tried to connect without success.

  I noticed that many suggestions listed in this forum indicate by clicking on items in the Desktop Manager that are non-existent in all versions that I downloaded and installed.

  I would be grateful for any suggestions.  It's maddening!

  Kelbethor,

  Could you please provide more details so I can try your solution?

  V,

  I have no idea what JL_Cmdr or BBSAK exists so I don't know where to go with your comments.

  In both cases Desktop Manager does not always communicate with the Blackberry.  I did a clean uninstall and reinstall DM 5.0.  I did a hard reset on the BB and I still can't get it to work.

  When I look in device "Ports (COM & LPT)" Manager "RIM Virtual Serial Port (COM4) v2)" and "RIM Virtual Serial Port v2 (COM5)).

  When I look at Bus USB controllers I see those who seem to be associated with the RIM.  There are 3 Intel USB Universal Host Controllers, 4 USB Root Hub, a generic USB hub and an Intel 2.0 Enhanced Host Controller.

  Any ideas?

• BlackBerry smartphones not display

  Hello.. I used the blackberry torch 9800 and was very happy with it but all of a sudden I don't know what happened on the screen of my phone, it turned out black... I switchd it ND out e battery even when turned on it it started to work but after a while the screen is still blank: nd remove battery now is not useful olso... what will I do please help... I'm a big fan of blackberry phones, I continue to insist my friend s to move to the blackberry... Please don't let me lose my faith on blackberrry... reply as soon as possible thank you

  Undue salvation,

  Welcome to the support community!

  You are able to test with another battery? If this does not help, and if you have access to a computer, I recommend to backup your data using the BlackBerry® Desktop Software and perform a clean reload of your BlackBerry® Device Software in order to avoid any problem of software that can be the cause of the black screen. For additional instructions, see the following KB articles.

  For Windows®: "how to perform a clean reload of the BlackBerry Device Software for Windows' http://bbry.lv/GI9beY
  For Mac: "Perform a clean reload of the BlackBerry smartphone application software on a Mac using BlackBerry Desktop Software" http://bbry.lv/J0UN1U

  Please verify that the problem has been solved before restoring all the data from your backup file. If the problem is not resolved by the steps above, then I suggest to contact your service provider for other options.

  I hope this helps.

• HP Photosmart 7280 not recognized via WLAN MAC OS 10.7.4 Lion

  The problem: HP Photosmart 7280 not recognized via WLAN MAC OS 10.7.4 Lion on my Mac Book Pro (end of 2011)

  What I tried:

  Reset the printer, reinstall the HP software, update via Apple update Routine.

  LAN works perfectly.

  My iMac 24 "with 10.6.8 Snow Leopard WLAN print works perfectly.

  Sitting right next to my iMac with my new laptop, the printer does not appear in 'printers '.

  Someone has an idea or knows this problem?

  Thanx for some feedback

  jhwb

  Download and install this: http://support.apple.com/kb/DL907

  Reset the printing system:

  -Go to System Preferences > print & Scan
  -Right (or control) click in the rectangle listing your printers and select Reset Printing System.
  WARNING - This will remove ALL your printers!
  -Select the sign more to add a printer. Select the default tab on the top of the window. Search for the printer, select it, and wait until the button 'Add' becomes available. Until it clicks.

• Torch of blackBerry Smartphones will not send or receive photos of text

  Torch 9810.  At & T.  Brand new.

  Device will not receive pictures of the mass of text, or send pictures.  Already checked the settings and did a hard reboot.

  Help, please!

  Ah! It's another piece of the puzzle, indeed! Anything that might be useful that we do not know yet?

  In any case, I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  (2) Service reference books

  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If not, then you should certainly talk to ATT... It is quite possible that they are not completely passed your services with a BB to another...

• Torch 9800 blackBerry Smartphone email not showing problem!

  Hello world

  I got my BB Torch 9800 for a few months. Already used to work properly, all my emails used appears in the messages folder. But these days, when I get emails my bb flashes red and it shows on the top of screen email icon. But when I open my messages folder shows an empty without any email folder, even though I can see the icon of e-mail showing pending emails there. I'm aware of this option which, if I press menu bb and then tap show all, my e-mail address with my name will appear. This way I can display the e-mails received. But I don't want to use this option, because I prefer all my emails go to the messages folder, that way I can have more space to download other applications. Please help and any advice would be much appreciated. Thanks in advance

  Note: if I recharge my camera all e-mails shows up in the messages folder. I don't want to reboot my device whenever I face this prblem.

  Is my QUESTION HARD to ANSWER? No one's taken the trouble to give me an answer, why?

  Hey hamdi,

  Welcome to the forums.

  You might have a problem with your database of Messages. Try to clear the database and tests of new messages.

  How to clear data from the BlackBerry Smartphone user

  Note * delete this database will delete all messages on your BlackBerry smartphone.

  You can backup your BlackBerry first following this article, but want to test before you restore all the data.

  Here's how to make a backup of http://bbry.lv/oPVWXc, here's how to restore http://bbry.lv/qgQxLo

• Torch of blackBerry Smartphones do not read memory cards

  I got my flashlight for a few months and I just swapped my SD card (8 gb) of my previous phone in the torch. There worked perfectly, but then I started getting constant in messages to say media card was inserted and then deleted; These would happen immediately after another until I lose patience and take it out.

  I have wiped the card, formatted, followed all the instructions on the forums how do I transfer media top correctly, but now the phone does not even recognize it. I assumed it was just a specific it as card caused hassel in the past, so I tried a few other SD cards and the phone is not recognizing any of them.

  I plan to send my flashlight for repair if I can not find a solution, but I would rather not send it away for 14 days if I can avoid it!

  All solutions anyone?

  Thank you!

  I had a similar problem before, I formatted on a PC and then formatted in the device

  then transferred all the backup after.

• BlackBerry Smartphones not able to get my phone to work unless in safe mode

  There are two problems I see. Yesterday, I've updated througn Office of BB online. I have now deleted the BB 7.1.0 CoreApplications four times. When I start my phone one of the two things happening. I can enter my password, but when I hit the key enter the phone crashes and will only go to safe mode. The second thing that happens is it accepts my password, but immediately the following message - Eception Exception: Java.Lang.Error there is an option to click OK but when I get my BB freezes. I have installed and uninstalled all languages twice, I restarted a dozen times or more, I reinstalled a version more ancient dating back months and not seen no change to these questions. I can work the phone in safe mode, but this isn't a solution. I find this very frustrating. I would also like to be able to talk to a human being on this subject but can't find a number on your website. A WTF happening? I'm about to launch this phone in the tray and get an IPhone!

  Hello and welcome to the community!

  I think that you may need to perform a clean reload OS... from your post, I can't quite tell if you did that.

  Please visit this official download portal as you go along. If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp

  From a PC, you can install any compatible OS package (for example, for your BB model exact number) of a BB via this procedure:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...

  Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC. After installing the operating system on your PC package, please remember to remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  Don't forget that you remove, since your PC, any other BB OS devices as packages with more than one installed on the PC can cause conflicts with this procedure.

  You can also study the use of BBSAK (bbsak.org) to perform the wipe what he is capable.

  You can also try the "skeleton OS Reload procedure" in an attempt to circumscribe the precise causal element:

  1. Load your OS "bare bones"... If everything is optional, do not install it.
  2. If the behavior is immediately, then try another OS with step 1
  3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
  4. Add one more thing - no matter how tempting, one.
  5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
  6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

  When the behavior shows up, you know the culprit... the last thing you have loaded.

  If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

  If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

  You may also use these tips:

  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any State
  • http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  dhutchr wrote:

  I would also like to be able to talk to a human being on this subject but can't find a number on your website. A WTF happening?

  Please refer to this information, which is at the top of each page on this site:

  

  Contractually, BlackBerry cannot provide any support from first line for nothing. All support first line begins with mobile service providers, to the place of origin of purchase or an authorized service center (it varies according to the region and the specific question). When you bought your device and the services, you should have been informed about your methods of formal support... If you weren't, you need to check your place of origin of purchase or your service provider mobile as to what those who are for you.

  Good luck and let us know!

• Browser blackBerry Smartphones not fully loading

  Hello, I have a blackberry Torch 9800. My problem is that I can't watch internet on my phone easily. For some reason any that it shows only a part of the page, but there white boxes at the bottom of the block in training/photos/etc page. I deleted all temporary, audited files for the update software and even checked all the settings of my husband. (It has the same brand and model, its not done) Any help on this would be greatly appreciated. Thanks in advance!

  Hello and welcome to the community!

  I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... ( Please wait for this before moving on to the next step) :

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  (2) Service reference books

  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  (3) restart to take batt

  • With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If this isn't the case, then I recommend that you try to start safe mode:

  • KB17877 How to start a smartphone BlackBerry in Mode safe

  It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, thinking... what happened just before this behavior started? A new application? An update? A theme? Something else? Think carefully that the slightest change can be causal... and try to undo all that was.

  Otherwise, you may need to consider a feature complete WIPE, a reload of the OS, or even a WIPE/reload BBSAK.

  Good luck!

• BlackBerry Smartphones not receiving all emails

  I receive only a few e-mails from my BB 9700 to my hotmail account, if I go online and log into my hotmail it is unopened emails that have not disappeared from my BB... anyone know why?

  Hello

  There are a few possible reasons... of what you say, it seems that you use hotmail WebMail interface from your computer (as opposed to Outlook or some other desktop e-mail application, which, if used might complicate things), these KBs may apply to your situation:

  • KB13374 Delay in delivery of email to the BlackBerry smartphone
  • KB15747 E-mail message delivery is delayed due to a Windows Live Hotmail account on the BlackBerry smartphone

  I also suggest that the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... ( Please wait for this before moving on to the next step) :

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If not, then you should try remove and re-add your BIS configuration for these accounts. Otherwise, you should contact your mobile provider for formal support.

  Good luck!

• BlackBerry Smartphones Edit Contacts on desktop

  I have a Curve 8520 and I want to edit my contacts on my laptop instead of the device.

  Outlook 2007 does not so much want to sync with my device, nor does using Excel work.

  Could someone point me in the right direction?

  Thank you

  Fred

  Hi and welcome to the Forums!

  Unlike other how things, RIM does not provide a desktop PIM. Others force you to use their PIM and only their PIM. RIM provides a driving software that works as a bridge between your PIM and the BB. See this compatible PIM KB:

  • KB12268 Applications supported by BlackBerry Desktop Manager to synchronize
  • KB17022 How to configure applications to Organizer for synchronization using BlackBerry Desktop Manager

  Since you have not provided any details about the reason she "won't synchronize", I don't quite know how to guide you further. Maybe if you tell us exaclty what you try, exaclty what you expect and exactly what is happening... then we might be able to help. Details...

  Good luck and let us know!

• BlackBerry Smartphones not receive emails on my BB Gmail :(

  Hello today I install both my Hotmail & Gmail on my BB Bold 9780 accounts. I received the confirmation emails "Activation on the server" in the two accounts on my BB so I assumed that everything has been done successfully. Fake! Hotmail works very well. I am able to send & receive the BB with no problems & receive emails in both my Inbox via hotmail.com & on my BB. However, the Gmail account, is another story. I am able to send using the my BB Gmail account & I get in my Inbox via gmail.com only! I sent emails at random my gmail.com Inbox just like a test & still only received in the Inbox via gmail.com & not on my BB. I don't know why were there to Gmail security changes that can cause this problem? Any help would be appreciated as my Gmail account is my main account for business related emails so I always need to be connected. Thank you.

  Hi Ms_SoSo

  Please try this sequence and see if that helps.

  1 - first record your PDA to your network.

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • You expect a registration messages in your Inbox messages.

  2 send your Service book

  • KB02830 Send the directories for the BlackBerry Internet Service
  • Wait until you receive the registration for each email message on your message box

  3. and then do a restart of battery like that pull while the device is powered on remove your battery wait for a min. then reinsert back

  Try it and tell us.

• BlackBerry Smartphones not get facebook notifications

  Not getting not facebook notifications

  Hey steffanie1994,

  Perform the following steps, and then test to see if the notifications to work.

  • Log out of Facebook for smartphones BlackBerry from the BlackBerry smartphone.
  • Connect to the Facebook account from a computer.
  • Choose the account, privacy settings, Applications & websites.
  • Choose the Applications you are using, change the settings.
  • Choose the settings in Facebook for BlackBerry, smartphones.
  • Click remove the application.
  • Connect to Facebook for BlackBerry smartphones from the BlackBerry smartphone.

• BlackBerry Smartphones not cached credentials

  Hello world

  My BB had well eaten by my dog and I just got my new camera to the service. I got a brand new, with all my datas saved the former. It's great, everything works, but when I try to download anything in the app world, it says without credentials cached, error id: 40721. I have tried everything that I found online in the forums (because many people have the same problem), but nothing has worked. My camera thinks I have no network connection, while I'm abee to use the browser. I could not download apps via my PC. Because they say that I am not connected to the network, he does allow me to do something. Any ideas?

  Thanx

  Hi csippesz,

  So that means you lack the services from your provider that I have already said, you call your Service provider to send the book to your BlackBerry smartphone as you had passed to a new device and your device is not he them.

  So give them a call.

  Prince

  Click 'Like' If you want to thank someone.

  If problem resolves mark message (s) as a 'Solution', so that others can use.