Toshi SD-R5372 - not recog CD-R/Ws

This message contains a very detailed description of my troubleshooting steps and is certainly a bit long. I wanted to be thorough so apologies right up front, OK? Also, I can't find a forum for North America!

Here's an interesting situation. Have a Toshiba SD-R5372 of combo on an ABit MB with an Athlon 64 with XP Pro, all day. Works fine until about 6-8 weeks ago when he began to fail to recognize any CD R/Ws. I don't remember what I might have done or installed before noticing the failure. In the BIOS, the optical drive is correctly identified as the master on the main channel (also known as channel 1 on this screen). The HARD drive is a SATA drive and the BIOS correctly identifies residing on channel 3 (reserved for use according to ABit SATA). Insert a fresh out-of-the-box space or a prerecorded CD R/W (whether made from this player or my other on computer B), and the activity winks led about 25 - 30 times then remains solid and turns off only when I eject the disc. The drive is connected using the latest IDE connector on the cable and it is an option as master - all together upward on the primary channel (channel 1).

In Windows, the drive is totally blocked - it will not just find the CD-R/W drive. I don't see all the files on a CD-R/W drive (even though I know they're there), cannot double-click to open. I can do a right click on the drive in Explorer and get the context menu to eject the disc. And if I try to copy some files, XP will create temporary files, throw up in the bubble 'You files to be written on the CD' but on the wizard burn a Windows CD on the second panel will say "There is no disk in the drive" and if I try to erase CD R/W (using Nero CD/DVD Speed) the drive is not ready, the drive is not for the gray of program out all the functions of the House.

I've worked really hard to try to fix this! I'be looked around the ' Net for an answer. First thing: it's probably bad media (used originally Sony who have had no failures to date), so I bought a stack of Maxells and then later Verbatims - still no go. Strangely it reads and writes with the mention of HP and Verbatim DVD-R/Ws, more it will read and write in a variety of CD - r, two blanks, music-homebrewed and commercially prep would be none CD R/Ws so.

I realize there are two lasers. I cleaned the laser of CD with a CD of Staples cleaning disc - no help. I'm reasonably sure that the drive was spun because it's in a different position, when I unload it. I tried a new IDE cable supplied with the MB - no help. I left the case open all day thinking it was heat - no help. The ASUS marked power must be nice - it is rated at 550 W and once again the player combo works with other media. I tried connecting as the master on the secondary IDE channel - no help.

It is the only system with SATA IDE hard drive. The next step was to buy a brand completely new and totally different from the combo DRIVE (thank you Mr. Staples). Now get this - after new XP hardware detected and installed new drivers and everything was cool... exactly the same problem with that. Replace the Toshiba in. Uninstalled the Toshiba in Dev Mgr - restarted - no help and XP did find and locate and properly configured the drivers as expected. I completely uninstalled my suite Nero 7.0 and I also used the Nero clean tool - no help (Note: I left installed Nero CD/DVD Speed as the Nero cleaning tool does not touch). I looked for other Roxio/Adaptec and applications as a measure of protection, I also ran RoxieZap.

I uninstalled Alcohol 120, which therefore also zaps the crud of virtual drive - no help. ASPI shows no layer ASPI flashed the firmware of Toshiba for the last series of firmware (TU56) - no help. (Notice a pattern here...?) In the service console that automatically starts the Service IMAPI - IDE channels are all in DMA mode. I have updated the chipset drivers VIA by their latest Hyperion 4-in-1 software IDE driver - no change. Here's another experiment: I rebooted and as the POST passes by I insert a CD-R/W drive and winks in the car but the activity light stays on even before Windows XP this office.

There is something wrong at a very low level here... Is the toast by car after only one year? Remember, I already replaced with another brand and got the same symptom.

Hope it makes sense. In any case, I would like some thoughts on that. Really miss not having this particular feature. Thanks to one and all!

Hello

Thanks for this detailed display but I think this is the wrong place for your problem because on this forum, most of the discussions are on laptops.

I read your ad carefully and really have no idea of what you can do next. Your service is very impressive. If you Google a bit around you will find many topics on different forums feature discussions and troubleshooting.

Check also this maybe http://community.compuserve.com/n/pfx/forum.aspx?webtag=ws-laptop of the forum you can also post here.

Good luck!

Tags: Toshiba

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