Touchscreen Pavillion all-in-one screen empty and no communication of keyword or mouse

All-in-one touchscreen Pavillion TS20AIOPC

Series [edited serial number]

Windows 8

Computer for five months, when turns on, the screen remains blank.

There is light in the on-off switch, fans turn on but there is no light on the mouse; keyboard does not work.

Try pressing F11 but nothing happens, because the keyword does not work.

I read the other posts, but my case appears to be different.

Need help,

Thank you

Hi lilly3,.

If the keyboard and mouse have fed or you could see the HP logo on the screen, I would say that you could check the hard drive and see if it has been disconnected. But if nothing lights up except the fans, my hunch is that it could be a power supply motherboard problem or power.

Because your PC is only 5 months old, it should still be in warranty. I would call HP for this problem.

Tags: HP Desktops

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