TouchSmart 520: The computer is stuck on the opening of the screens.
Hi all
It will be a little long because I try to give as much detail as possible. I have a desktop HP Touchsmart 520. The other day, I want to run an OS based on Linux from a USB key. I did once before, so I did what I did the last time. I unplugged, take off the back, then removed the hard drive, then plugged the USB key. I was hoping that since I didn't drive hard in, the computer would then operate the stick because of the boot order. He did bring up the screen of the OS, but gave me an error on failure. I turned it off and then return and go to the bios to change the configuration. I found the USB from the menu, but couldn't move, so I tried to disable the first option for the hard drive. I plugged the USB back in, but it does not still work, so I tried to drive hard back. Something happened somewhere in all this, the computer froze, so I tried to hit different buttons to see if I could get an answer, but nothing, so I cut. When I cut back on, I can't no longer to enter the BIOS. The usual HP screen comes up and says press ESC to enter on the start menu, and if I hit him in the first second coming he will take me to a black screen that has my computer on this subject record, starting with the processor type, processor speed, etc. (if I hit any button in a moment the computer hangs on the HP screen). This black screen is as far as I can go and the computer always crashes here, no matter what button I push, but it is said in the lower right corner of the activity for any button I pressed on, for example if I press F2 on the HP screen, it will go to the black screen with my characteristics and in the lower right It will read Diagnostics; If I am pressing F10, it will do as above but read the configuration. He never goes beyond this screen. I know that's not my hard drive, because he wasn't in when it started happening, nor is it possible that a virus has been on the USB port, as it's a BONE checked and I do not use this stick for something else. I know that something happened when I was in the BIOS, but I don't know how to fix it. Nobody knows what is happening or what I can do to try to fix it? It would be very appreciated that I can't afford to take it in, and I don't think it's a bad thing in the first place, I don't know what I'm doing. Thanks to you all!
Hello
seems that there is a corruption of the bios. First try to make BIOS clear CMOS. He must go, unplug the power supply, open it on the back and to remove the RTC (real time clock) battery for a couple miutes and then turn the unit and go to the bios and load bios defaults. As a guide to go and use the services for your product guide. You specify exactly which model you have (model number or product number), but look on hp.com for service guide: http://h10032.www1.hp.com/ctg/Manual/c03357415 for more details.
Note that this operation to be experienced user but you wrote that you have disconnected the HARD drive, you have already opened the unit if you wait is at the level to do so.
If the RTC cmos clear won't help, report back and we will help you make bios flash BACK.
Tags: HP Desktops
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~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
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