trackpad does not connect with bluetooth

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  I have Sony KDL-50R550A and I have the same thing as SonyGal. I have only had the TV for a month and I've been able to access the Internet once and it was the first day I put in place. What SonyGal said was my same experience. I even had my cable company come out today (24/09/14) and reset on the router and updated for speed. It does not recognize the WPS, the signal is very strong, but does not connect. Only says:
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