Transitions lost after the relocation of first 12 items

I bought first elements 12 back in December 2013 after experimenting the software first. One thing that I was particularly pleased was the number of available transitions which included a number of transitions NewBlueFX.

Recently, due to problems with my PC I ended up having to reinstall the first of 12 elements. No problem, I thought, I still have the serial number, so off I went to the Adobe web site, downloaded the installation package, installed on my PC ss12, entered my serial number and I'm upward and the race. Awesome! So, now I just use my ss12 newly reinstalled, I discovered that the software isn't quite the same thing, must be slightly updated to ss12. To my horror, one of the changes that I discovered is a list significantly shrunk available transitions! And of course the NewBlueFX transitions that were the best of the lot disappeared!

Now, this isn't the software I tested and subsequently bought, I had tested this version, I would have NEVER bought. Problem is that I can't find any way to contact Adobe directly for this issue and rectified it.

Is anyone on this forum know how can I do to get this resolved?

Thanks in advance.

radar580

Please review and consider. For any question or need more information, feel free to ask.

Thank you.

RTA

Tags: Premiere

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