Trojan Virus removal

I have a Dell Inspron 620 about 13 months, running McAfee anti-virus software.

I have 2 Trojan virus that cause problems, which is continually turn off the firewall.

McAfee is detecting but fails to remove them.

I'd like suggestions on the best way to deal with them. I looked on the net and it was suggested to run a full scan in safe mode, what I've done. It has not detected the virus so unable is not what.

I was wondering if setting the computer to factory setting as it was delivered to me may be the answer, but don't know if it will detect Trojans.

I am running Windows 7.

Viruses are identified as: RDN/Generic BackDoor! SL

eternalozzie

Back up your data, format your hard drive... do complete a new installation of windows 7... No matter what all the experts say withdrawal from scratch is the best way to be sure... the fact that McAfee can bring them out of there means it's pretty clever trojan.

Reinstalling Windows and to rewrite the MBR are sufficient. The hard drive cannot be formatted.

It can also help to run a parser antivirus offline from a removable media, like who will deactivate the rootkit type defenses.

Tags: Dell Software

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