Troubleshooting inbound and Out bound call script

Please explain all the troubleshooting steps that would be needed: -.

(1) if there is a call from PSTN n/w for the ip phone and the call fails?

(2) If you call from the ip to the PSTN network telephone and you get a reorder tone?

Consider that the transfer of high and appropriate the phone DID is done and all the config. is perfect, I just have the idea that everything is enabled

for example. gateway on CSS, RL & a RG... etc...

Thanks in advance for any responses and troubleshooting assistance.

What is your type of PSTN trunk?  SIP, PRI, POTS?

You always want to start with debugging on the Gulf war to see if the call made here, and if it fails, if all is good you can watch CUCM dialed number Analyzer to see if the routing configuration is OK, so which confirms all good then CM traces must be examined.

HTH,

Chris

Tags: Cisco Support

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