True Wizard has stopped working

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• Thunderbird has stopped working

  Hello

  Count 08/04/2014 Thunderbird has stopped working in my PC somehow. I am running Windows 8.1 Pro x 64. Before that day, everything was ok and Thunderbird was not working. I asked a few friends using Windows 8 and they have the same problem. Thunderbird load e-mail accounts and will not send and receive all of the emails. It won't even add a new e-mail account. This is the message received when you try to add a new account "sorry - we are unable to communicate with our server subscription. Please check your connection. ». If we're going to try to go forward and add a new account anyway the answer will also be that Thunderbird can not connect to any server. We have uninstalled Thunderbird and install several times in the last days without success. I was trying to delete the folder Thunderbird of the t in Program files, but I can't. Uninstall it and install new procedure including the deletion of folder was a solution a few years but it seams that now no longer works.

  Over the last 2 weeks Thunderbird started working only for a few hours and we have the same problem again. I asked about 10 people working with Thunderbird and they have the same problem right now and they have had the same problem during the month.

  Of course I turned off windows firewall and test if Thunderbird will work, but it was not a solution. I am running windows 8.1 Pro x 64. Thunderbird is not on the list of authorized or unauthorized software through the firewall, and I can't find any option to add the Thunderbird to the list to try to resolve the problem.

  I use BitDefender Antivirus and I disabled the BitDefender firewall and the same thing happens. I also disabled the whole antivirus functions after and the same thing. I turned from bot windows firewall and firewall BitDefender or off all BitDefender and the same thing happens. I checked the BitDefender firewall and the Thunderbird has full access.

  Also, I checked the Windows updates. I am not usually accommodate updates in my PC. I remember I have choose to not install Microsoft updates ever. I checked the State and he is near the top is not to install Microsoft updates. I also checked the "update history" and empty status is "you have not tried to install updates on your computer.

  I started windows 8.1 Pro x 64 in safe mode with network and started Thunderbird while windows is in safe mode, and it has the same problem.

  I am trying to add Gmail and AOL accounts in Thunderbird. The emails are all browser set correctly and working well or another e-mail client.

  Today (21/04/2014) Thunderbird has the same problem.

  Any help will be much appreciated.

  Concerning

  Here, you also have the copy of troubleshooting information if necessary.

   Application Basics
  

     Name: Thunderbird
     Version: 24.4.0
     User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:24.0) Gecko/20100101 Thunderbird/24.4.0
     Profile Folder: Show Folder
  

               (Local drive)
     Application Build ID: 20140316131045
     Enabled Plugins: about:plugins
     Build Configuration: about:buildconfig
     Crash Reports: about:crashes
     Memory Use: about:memory
  

   Mail and News Accounts
     account2:
       INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
  

     account4:
       INCOMING: account4, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
       OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true
  

   Extensions
     bdToolbar, 7.0, false, [email protected]
  

   Important Modified Preferences
  

     Name: Value
  

       browser.cache.disk.capacity: 358400
       browser.cache.disk.smart_size.first_run: false
       browser.cache.disk.smart_size.use_old_max: false
       browser.cache.disk.smart_size_cached_value: 358400
       extensions.lastAppVersion: 24.4.0
       font.name.monospace.el: Consolas
       font.name.monospace.tr: Consolas
       font.name.monospace.x-baltic: Consolas
       font.name.monospace.x-central-euro: Consolas
       font.name.monospace.x-cyrillic: Consolas
       font.name.monospace.x-unicode: Consolas
       font.name.monospace.x-western: Consolas
       font.name.sans-serif.el: Calibri
       font.name.sans-serif.tr: Calibri
       font.name.sans-serif.x-baltic: Calibri
       font.name.sans-serif.x-central-euro: Calibri
       font.name.sans-serif.x-cyrillic: Calibri
       font.name.sans-serif.x-unicode: Calibri
       font.name.sans-serif.x-western: Calibri
       font.name.serif.el: Cambria
       font.name.serif.tr: Cambria
       font.name.serif.x-baltic: Cambria
       font.name.serif.x-central-euro: Cambria
       font.name.serif.x-cyrillic: Cambria
       font.name.serif.x-unicode: Cambria
       font.name.serif.x-western: Cambria
       font.size.fixed.el: 14
       font.size.fixed.tr: 14
       font.size.fixed.x-baltic: 14
       font.size.fixed.x-central-euro: 14
       font.size.fixed.x-cyrillic: 14
       font.size.fixed.x-unicode: 14
       font.size.fixed.x-western: 14
       font.size.variable.el: 17
       font.size.variable.tr: 17
       font.size.variable.x-baltic: 17
       font.size.variable.x-central-euro: 17
       font.size.variable.x-cyrillic: 17
       font.size.variable.x-unicode: 17
       font.size.variable.x-western: 17
       mail.openMessageBehavior.version: 1
       mail.winsearch.firstRunDone: true
       mailnews.database.global.datastore.id: 8057ef62-d03a-4da8-a08b-58764ba65fd
       network.cookie.lifetimePolicy: 2
       network.cookie.prefsMigrated: true
       places.database.lastMaintenance: 1397398207
       places.history.expiration.transient_current_max_pages: 104858
       plugin.importedState: true
       privacy.donottrackheader.enabled: true
  

   Graphics
  

       Adapter Description: Intel(R) Iris(TM) Graphics 5100
       Vendor ID: 0x8086
       Device ID: 0x0a2e
       Adapter RAM: Unknown
       Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
       Driver Version: 10.18.10.3345
       Driver Date: 10-31-2013
       Direct2D Enabled: false
       DirectWrite Enabled: false (6.3.9600.16384)
       ClearType Parameters: ClearType parameters not found
       WebGL Renderer: false
       GPU Accelerated Windows: 0
  

       AzureCanvasBackend: skia
       AzureFallbackCanvasBackend: cairo
       AzureContentBackend: none
  

   JavaScript
  

   Incremental GC: 1
  

   Accessibility
  

     Activated: 0
     Prevent Accessibility: 0
  

   Library Versions
  

       Expected minimum version
       Version in use
  

       NSPR
       4.10.2
       4.10.2
  

       NSS
       3.15.4 Basic ECC
       3.15.4 Basic ECC
  

       NSS Util
       3.15.4
       3.15.4
  

       NSS SSL
       3.15.4 Basic ECC
       3.15.4 Basic ECC
  

       NSS S/MIME
       3.15.4 Basic ECC
       3.15.4 Basic ECC
  

• HP Pavilion DV6: at startup BIOS showing CPU fan has stopped working, but I checked the fan is in good condition

  Hello

  I bought my HP Pavilion dv6 laptop 2011 as it starts a is overheating, freezing windows with noisy fan sound etc... but now, on information in BIOS boot indicating that the CPU fan has stopped working so immediately, I checked that I couldn't hear any noise from fan and no symptoms as fan works so I disassembled my laptop and removed CPU cooler fan only. Simply with the help of the battery, I checked the CPU fan it is running perfectly alone. but it does not work with the laptop.

  Please help me and guide what is the cause of this problem and how to solve this problem.

  Gassab

  HI @Kartic

  Welcome to the HP Forums!

  This is a fantastic place to find answers and suggestions!
  You have the best experience in the HP forum, I would like to draw your attention to the Guide of the HP Forums Learn how Post and more

  How can I find my model number or product number?

  I understand that since you had the laptop he had an overheating problem with a loud fan noise that causes freeze it.

  Recently, you have received the message that the CPU fan has stopped working and you couldn't hear the rotation of the fan to the top.

  You have removed the fan and checked, but the fan works.  It is possible that the connection was not safe in Notepad.

  Here is a link to an overheating and Auto Shutdown problem troubleshooting.

  Have you checked for an update of the bios of your laptop. You have provided the series of laptop you have, but not the exact model, so I'm not able to check it for you.

  You can run the Wizard to help HPin order to facilitate this process.

  Like a bios update has the potential to cause damage, you can contact HP technical support using this procedure.

  Please contact our technical support at 800-474-6836. If you do not live in the United States / Canada region, please click on the link below to get a number of assistance for your region.

  World wide phone holder

  Here is a link to the guide to maintenance and Service Guide HP Pavilion dv6000 Notebook PC for your laptop.

  You can replace the thermal paste on the processor. Here is a link to a YouTube video on this process.

  How to apply thermal paste

  Good luck!

• Laptop HP Pavilion 15-P002NP: Igfxtray module has stopped working

  Hello Hewlett-Packard, there.

  This is a new laptop, the problem come after HP Support Assistant update using the number of items and the cause is probably HP SoftPaq SP68117 Version 1.10Ap2

  After reboot, always get a boring box with the following error:

  "Igfxtray module has stopped working".

  Details of the event 8.1 Windows Viewer 64-bit:

  Nome da size falha com: igfxTray.exe, versão: 6.15.10.3574, carimbo of data/hora: 0x535821b3
  Modulo falha com Nome: combase.dll, versão: 6.3.9600.17031, carimbo of data/hora: 0 x 53087867
  Excecao code: 0xc0000005
  Desvio Falha: 0x0000000000005fc4
  Processo falha com ID: 0 x 894
  Inicio Hora da falha com application: 0x01d071899f305884
  Caminho da size falha com: C:\Windows\system32\igfxTray.exe
  Caminho modulo falha com: C:\Windows\SYSTEM32\combase.dll
  Relatório ID: de378e5a-dd7c-11e4-8280-142d27d7b406

  Thanks in advance for your support to solve as soon as possible

  Conclusion:

  Reason of error related to the use of HP Support Assistant HP SoftPaq SP68117 Version 1.10Ap2 (video "update").

  Difficulty:

  The step of the explanation of the step:

  1 search for "Device Manager."
  2. click on "Graphics cards" to open the drop-down list.
  3. write down the name of the driver you have so that you know what it is that you want to reinstall.
  4. right click on the faulty driver and select uninstall.
  5. allow the wizard to uninstall the driver.
  6. restart the computer.

  Check that it is uninstalled:

  7. follow the actions 1 and 2 once again and check that the driver is called something like Windows generic driver.

  8. to reinstall the driver from the HP website (because wasn't sure Intel Graphics specification):

  9. find the correct material using http://support.hp.com/us-en
  10. Select "Solution and Update Finder" install "HP Support Solutions Framework.
  11 installed Intel Graphics Driver selected by the HP software

  Solved!

  Thanks a lot for your incredible support

• 2.4 GHz HP wireless optical mouse has stopped working

  My wireless mouse has stopped working. I use it on a laptop Windows 8. I used this mouse wireless with this computer for almost a year. All of a sudden it just stopped working. I changed the batteries, so it wasn't the problem. I have uninstalled and reinstalled software and that did not work. Is there anything else I can try before I buy a new mouse? Product # is WT564A.  The model # is FHA-3510. The S/N IS CN1 [personal information]. Product #, model # and s/n is not the computer mouse. Any help would be greatly appreciated.

  Hey there eunash,

  I found three links that could help you, please take a look and try some of the steps:

  Keyboard and wireless mouse troubleshooting

  Mouse, touchpad and keyboard with Windows problems

  .. .and finally, check out the Merita post on this thread, they had some good ideas while explaining what might be going on: http://h30434.www3.hp.com/t5/Other-HP-Consumer-Products-and-Technologies/HP-FHA-3510-mouse-trouble/m-p/2666383/highlight/true#M10473

• Intel IMSM driver has stopped working properly. ___

  Frequently after Windows trying to resume from sleep, I get the blue screen of death and restart my laptop. When Windows restarts, I get an error saying Windows has recovered from a mistake and I followed the steps described below suggests. I did them several times but it keeps happening. Any ideas?

  A problem with the Intel IMSM driver

  Intel IMSM driver has stopped working properly.

  1. Click here to download the update the site of ASUSTek Computer

  2. In the file download dialog box, click run. If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.

     Note
     If you see a Security warning asking if you want to run the software, click run to continue the installation.

  3. Follow the steps in the installation wizard.

  Hello

  I also have the same problem, but my laptop is a Sony Vaio and has nothing to do with ASUS.

  So why it tells me to download a driver for a Sony Vaio Asus?

  ASUS probably makes some parts of your laptop.

• I received an error message after installation encyclopedia British and this application cannot be open.showing the "Startup MFC application has stopped working". How can I solve this problem?

  I received an error message after the installation of Encyclopedia Britannica and this application cannot be open.showing the "Startup MFC application has stopped working". How can I fix this?

  Hello

  always check the compatibility of vista programs on the link below

  http://www.Microsoft.com/Windows/compatibility/Windows-Vista/default.aspx

  If a program is compatible with vista you can try right click on the setup.exe and then by selecting run as administrator to install it

  It is not compatible with vista, you can try running it in a previous operating system mode

  This does not work for all programs

  read the information below

  http://www.howtogeek.com/HOWTO/Windows-Vista/using-Windows-Vista-compatibility-mode/

  ____________________________________________________________

  and read this information MS, too

  http://Windows.Microsoft.com/en-us/Windows-Vista/start-the-program-compatibility-Wizard

• Once the programs are open a window pops up to say "program has stopped working". Even the programs that are running in the background when starting up are close. Help?

  Yesterday I connected my laptop and when I tried oppening a program a window pops up say "program has stopped working". I opened the control panel to start the troubleshooting, and another appeared window "Control panel has stopped working". I tried to open microsoft word and another window popped up, it is true, that you guessed it "word has stopped working". Does anyone know why all of a sudden nothing works?

  Hello

  try a SafeMode system restore to before the problem

  http://www.windowsvistauserguide.com/system_restore.htm

  Windows Vista

  Using the F8 method:

  1. Restart your computer.
  2. When the computer starts, you will see your computer hardware are listed. When you see this information begins to tap theF8 key repeatedly until you are presented with theBoot Options Advanced Windows Vista.
  3. Select the Safe Mode option with the arrow keys.
  4. Then press enter on your keyboard to start mode without failure of Vista.
  5. To start Windows, you'll be a typical logon screen. Connect to your computer and Vista goes into safe mode.
  6. Do whatever tasks you need and when you are done, reboot to return to normal mode.

• display driver has stopped working and recovered

  In my laptop, I get a message from the display driver has stopped working and my screen goes black and crash suddenly

  Details of my laptop are
  Compaq 620
  Windows 7 ultimate 32 bit
  Intel (r) Core (TM) 2 Duo CPU T6570 2.10 GHz
  Display map Mobile Intel(r) 45 Express Chipset Family (Microsoft Corporation - WDDM 1.1)
  Hitachi HTS545032B9A300 ATA Device driver
  Display Mobile PC screen 1366 * 768

  Help, please

  I would start by removing the current driver and installing the latest driver available.  (yours is 5 years old)
  

  
  

  "It is not a true crash, in the sense that the blue screen was launched only because the combination of material and video driver video was to be insensitive and not because of any exception processing synchronous".

  Since Vista, the components of "Timeout detection and recovery" (TDR) of the subsystem video OS have been able to do some really impressive things to try to find issues that would have led to the earlier OS like XP to crash.

  As a last resort, the TDR subsystem sends a video driver command "Please restart you now!" and wait a few seconds.
  If there is no answer, the BONE concludes that the combo of driver/hardware video has really collapsed in a heap, and it fires at this stop 0 x 116 BSOD.

  If playing with video driver versions did not help, make sure that the box is not overheated.
  Try to remove a side panel and a fan of big sector directly to the motherboard and GPU.
  Run it like that for a few hours or days - long enough to check whether the cooler temperatures make a difference.

  If so, it could be as simple as dust accumulation and inadequate cooling afterwards.

  I download cpu - z and gpu - z (both free) and keep an eye on the video time

  For more information please read this blog http://captaindbg.com/bug-check-0x116-video_tdr_error-troubleshooting-tips/  

  http://msdn.Microsoft.com/en-us/library/Windows/hardware/ff557263%28V=vs.85%29.aspx

• Hello has stopped working. How can I solve this problem?

  I have a notification (security) that Hello has stopped working and that there is a way to fix it.  Does anyone have an idea about it.

  Hello

  Hello is the implementation of Apple of Zero Configuration Networking Standard. Hello for Windows includes a system Service that helps applications to discover shared services on the local network, the printer Discovery Wizard and IE plugin to discover local Web servers.

  If you install Windows Hello manually, the more likely reason is that it has been installed by an application that relies on the features of Hello. For example:

  iTunes uses Hello to find shared, music libraries to find AirPort Express devices for streaming music to and find the Apple TV.

  Follow the steps in the article for more information about how to remove the Hello from your computer.
  http://support.Apple.com/kb/HT1923

  Kind regards
  Afzal Taher
  Microsoft technical support engineer

• BlackBerry smartphone App world has stopped working suddenly

  I got the new blackberry bold 9900, changing of blackberry 9800 torch, actually once I spent the peripheral tru to the Office Manager, the world of the application has stopped working, any solution for this, btw, I changed my password and still does not work...

  bermoz wrote:

  When I try to open a session in a massege apears saying;  Unable to connect to your blackberry account.

  While this works for my playbook!

  What is the full message? Sometimes, there is more message... and that 'more' is often useful to better narrow down the possibilities. But if it is, here's a possibility:

  • KB28212 Error "Unable to connect to your BlackBerry ID account" on a smart phone BlackBerry with BlackBerry Device software 7.0

  Good luck

• Graphic driver NVIDIA Geforce 6250 has stopped working recent 64 bit upgrade to Windows 7

  I get the blue screen closed and once the system reboots I get the message that my graphics driver for Nvidia Geforce 6250 has stopped working.  It happened several times and I can't seem to find a solution.   The computer six years ago - AMD 64 x 2 and I recently installed Windows 7 XP.  and that's where the problem started.  I read somewhere that Nvidia is no updates for this graphics card.  Is this true?  Do I need a new card?  If I reinstall windows, as well as 32-bit which eliminates the problem.  Help me...

  NVIDIA still has drivers for the 6250 - HERE-

  I really don't think that you would however have the latest version.
  As the card is only a DX9 compatible card, I'd go for the WHQL 197,45 drivers.
  In addition you will still not be able to use the AERO interface because it requires a DX 10
  graphics card.
  Then you get into a situation of having to possibly a new PSU, in function
  your choice of replacement.

  Then we come to the amount of system RAM your machine has - perhaps not more than
  2 GB DDR?  If not, the 32-bit Windows 7 is the best option, but honestly - XP uses very little RAM
  compared to Win7 and is better with 2 GB of RAM or less, especially if you play
  all of the games.

  .

• Utility supervisor password Toshiba has stopped working properly.

  has stopped working properly.

  An update is available that solves this problem.

  Press or click on to download the update on the site of Toshiba Corporation

  Download instructions

  1. Tap or click run or Open. If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.

  2. Follow the steps in the installation wizard.

  It is a Toshiba program, so the place to get answers to this topic would be Toshiba, not Ms.

• When clicking on the icon from the Quick Menu Canon on Windows 8 I get the message: "Canon Quick Menu has stopped working".

  I installed the driver software from the CD that came with my printer Canon Pixma MX 452. He created a desktop for the Canon Quick Menu icon, but when I click it I get a message that says "Canon Quick Menu has stopped working. Windows will look for a solution. "However, it debits and barattes and Windows never finds a solution. I reinstalled the application several times from two CD and on the website of Canon with the same results.

  Hello

  There may be several causes for this problem that are preventable.

  I suggest you to install the drivers in Windows 8 computer by choosing the level of compatibility in Windows 7:

  a. run the program compatibility Assistant, by pressing the Windows key + W and then type Control Panel.

  b. click on programsand then clicking on use a older with this version of Windows program.

  c. follow the instructions in the wizard.

  Links: http://Windows.Microsoft.com/en-us/Windows-8/older-programs-compatible-version-Windows

  http://Windows.Microsoft.com/en-us/Windows-8/what-program-compatibility

  PIXMA MX452 driver: http://www.usa.canon.com/cusa/consumer/products/printers_multifunction/office_all_in_one_inkjet_printers/pixma_mx452#DriversAndSoftware

  More information: Printer in Windows problems: http://windows.microsoft.com/en-us/windows/printer-problems-in-windows-help#fix-printer-problems=windows-8&v1h=win8tab1&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1

  For all windows questions do not hesitate to contact us and we will be happy to help you.

• Yahoo Messenger has stopped working

  I m excactly having the same problem? you solved this problem? If you then how did you solve it? YM was working yesterday. All of a sudden this same thing shows that yahoo messenger has stopped working for some reason any. Help me please

  http://answers.Microsoft.com/en-us/Windows/Forum/windows_8-hardware/Yahoo-Messenger-a-problem-caused-the-program-to/0a194ab2-1648-46e0-B037-39f7193d3443 >

  Hello

  You use Windows 8?

  Follow the steps described in this document.

  https://help.Yahoo.com/kb/Messenger/SLN142.html?impressions=true

  If the above fails, please contact the Support of Yahoo