TX9000 time is incorrect on the Touchpad

I thought I would try here first before opening a case.

New TX9000s the keys to touch as the user interface, will only show the time in hour GMT. I have the TX9000 configuration in a pool of device using a date/time group we MST (GMT-7). There are other devices in this pool of aircraft that have the correct time, so we know that NTP server references are valid.

CUCM 8.6.2a SU2, the .cop file has been loaded, and rebooted the cluster.

codecs perform 1.9.1 code.

I have new TX1310s using the keys that don't have no get the exact time of the question.

On the codec, if I am doing a config to show time zone, it will show the time zone correct (MST7MDT) and if I change to something random, shows codec change as well, but the Touch12 never picks up the correct time. I rebooted and off codecs several times.

thoughts?

Thank you

Robert

Hi Robert:

Use one different time zone other than MST7MDT in CUCM, one that supports the legacy of GMT - 7 (one with a cross next to the time zone in the Group Date/time).  I think we just see that in another case recently, using an EST5EDT time zone, and we moved to America / New York to solve.

Just give it a try and see if it works for you.

HTH

Tina

Tags: Cisco Support

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