U2713H stuck in the diagnosis

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• Acer Aspire R7 stuck in the diagnosis of the PC / had media failure before you start.

  I woke up this morning and I saw my Aspire R7 with a black screen. He had the 'boot failure media' text, so I hard it started again with the power button as the keys were not appropriate. The computer has restarted and then wouldn't start, so I cycled in, on and off a couple of times and then he went in "Diagnose your PC" where he stayed for the last hour and a half.

  Does anyone have any suggestions?

  The specifications are:

  Acer Aspire R7-571 - 53338 G 1 .02Tass

  Core i5-3337U

  Intel HD 4000

  8 GB OF DDR3 MEMORY

  Hi Squilliam!

  Failure of bootable media, generally describes a fault/problem with the hard drive, or the connection. You can check the hard disk drive yourself to ensure that it is well installed, but if it's under warranty (which I think it's maybe) then contact Acer support for your region.

• HP G6 Windows 8.1 sometimes stuck on the start up repair/diagnostic screen

  I have a Pavilion G6 accompanying win 8 and I've updated to 8.1.   Normally, works very well.  But sometimes if it is not stop properly, or after updates, it gets stuck in the rotating balls forever.   Usually after 3 stops forced, I get repair folollowed preparation of the diagnose sceens pc, and then it works when I select restart.    A few times I had to go through the process several times, but so far, it has always started.

  Any suggestions?

  Thank you.

  Some things you could try for now.

  Make a diagnosis via hard drive BIOS

  Restore the default settings of the BIOS

  http://support.HP.com/us-en/document/c02693833

  Run the Memtest86 to test your RAM from there, not the paid version:

  http://www.Memtest86.com/

  Consider changing your CMOS battery.

• Envy 15: Stuck on the HP screen

  Good so recently I accidentally leave my laptop ran out of battery. I've loaded and started upward and it's gone through an update of windows then stuck on the loading screen HP during auto restart during this process. All I see is black HP logo and the white dots circling below until after a few seconds the HP logo becomes, but the indirect approach points continue.
  
  I did a hard reset but it changed nothing. I also ran each test system, it won't let me in the menu diagnosis and has passed everyone, including 2 extensive system testing.
  
  Whereas this problem is usually either a broken hard drive or fixed with a hard reset I am at a loss for what to try next. It's a HP Envy 15 with Windows 10 - 64 bit.

  Hello

  Try the following.

  First, use another PC to create a bootable Windows 10 DVD or a USB Flash drive via the following link.  Under the section "Imperative to create a cable USB, DVD or ISO", download the media creation tool.

  http://www.Microsoft.com/en-us/software-download/Windows10

  Once you have it, run the tool, select 'Create the installation media for another PC', then select the language edition of Windows 10 and 64-bit.

  Follow the rest of the guests to create this and then click on finish when done.

  Insert the Installation of Windows 10 support and stop the laptop by pressing the power button for 10 seconds.

  Click next to the ESC key as soon as you press the power button to enter the Boot Menu, and then select the Boot Options Menu ( f9 ).

  Use the arrow keys to highlight the CDROM (uefi) or USB Flash Driver (uefi) option, according to the type of media you created, then press on enter – if you are prompted to "Press any key to continue...". "- make.

  Start on the Menu of Boot Options Advanced - see Option 5 on the link below for more information on access to this.

  http://www.tenforums.com/tutorials/2294-advanced-startup-options-boot-Windows-10-a.html#Option5

  Then try to run the Windows system restore to return the laptop to a point in time before this problem occurred - see Option 1 on the link below for more information on this procedure.

  http://www.tenforums.com/tutorials/4588-system-restore-Windows-10-a.html

  Kind regards

  DP - K

• Printer has suddenly stuck in the queue of work!

  Hello

  My HP 8600 N911g works flawlessly for several months.  I now have a paper stuck in the print queue which will not delete.

  I am connected wirelessely, I can print a page of diagnosis of my computer over the wireless link.

  I can add documents to the file print, and I can delete them later. For this purpose eth ewireless link works.

  I verified that the IP address is Ok.

  However, I can't delete the document that seems to have blocked the system.  I see nothing in the help file or the diagnoses for this problem.

  Need help.

  Kind regards

  Martin

  Hi Martin,

  Try the following.

  From the desktop, hold down the Windows key and press R.  In the run window, type services.msc and press to enter.  Scroll down to the print spooler service, right click and select Properties, then click the Stop button.  Now search for C:\Windows\System32\Spool\PRINTERS, then delete the work inside this folder - you may need to click a command prompt to get the authority to open the PRINTERS folder.

  Restart the computer and you should find that the document has been deleted.

  Kind regards

  DP - K

• Stuck on the screen of HP recovery and cannot start windows

  HP Pavilion
  Model: 17 - 1215dx
  
  If you need the serial number or the fn, just ask. I didn't post too much sensitive information.
  
  It was originally 10 64-bit windows... but now has 8.1 Windows 64-bit
  i5 8gig of RAM processor
  
  Literally just close the lid and open it upwards and it wouldn't boot windows. It is stuck at the screen HP saying it's diagnose my problem. Tried a soft reset and a hard reset when you remove the battery and put it again while it is unplugged. Did not help. I can't start in safe mode. I tried to do a restore which has been a success but it restarts when he says "there was a problem, restart your PC. I'm frustrated and reset a factory and the same factory reset was successful and was when he came back to 8.1 because it's the OS, I bought it with but then it still wouldn't let me in windows. I was going to try and start to repair, but if I had known this would require an administrator I'd never have done the factory reset. I know I've been reckless, but I just wanted to work. But yes, I don't know what the problem is. I feel like if it was a hardware problem is just something to keep windows to operate. Should I try a repair disk? Would that help?

  The SecretLight

  Hello;
  
  Let me welcome you on the HP forums!
  
  I read your post you need to grab your laptop and wanted to help - but we need more information.

  You said that your laptop came originally with Win10, but then later, you said you tried to go back to Win8.1, you can then said, it's the original OS.

  So, who was the original - Win8.1 or Win10?

  Ask because if it came with Win8.1 and you UPGRADED to Win10, while Microsoft tells you that there is no risk in the upgrade of Win10, because they allow you to believe that you can always go back to your original OS and setup within 30 days, the ugly matter faction is that the Win10 GoBack feature turned out to be unreliable - and when it fails She can let the machines in a corrupt State - which is not always the case, it happens often enough to be a problem, but you will get no warning beforehand that he goes to the trash your PC!
  
  The Win10 upgrade is known, in some cases, corrupt the partition of recovery that are stored by the OEM that built the original machine.  It's pretty much guarantee that no HP recovery will work.
  
  What will work restores your computer to its original factory state using HP recovery media. It is a set of DVD and a CD or a USB key, which will erase the hard drive (removing all data, applications and settings, reinstall the original OS, drivers and utilities for HP. In some cases, you will be able to order a USB instead of discs.  You must order at HP; they cannot be downloaded.
  
  You can look online for recovery from the paged media related: http://support.hp.com/us-en/drivers
  
  Once there, enter your product name or number. On your software page and download the drivers, select your operating system and version. Click on "Update".  If the HP recovery support is available for your computer, down near the bottom of the page, you will see an entry for the command Recovery Media-CD/DVD/USB. Click on the symbol '+' to expand this entty and click on order to press for more details.
  
  Or, if you prefer, you can do the same by contacting HP Customer Service:
  
  If you live in the United States or the Canada, details are on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
  
  If you live elsewhere, contact details are on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
  
  NOTE: once you get through, stay on the line until you are finally able to talk to someone ' one - it can take a while!

  Good luck
  ========================================================================
  I'm a volunteer and I do not work for, or represent, HP.
  ---------------------------------------------------------------
  If my post helped you, please click on the thumbs-up symbol to say thank you.
  If my posts resolved your issue please click "accept as a Solution.
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• Print job is stuck in the print queue and cannot be removed in HP OfficeJet J4680

  Original title: HP OfficeJet J4680

  Print job is stuck in the queue and cannot be deleted.  Convenience store said it is fixed, but it isn't.

  Hello

  I imagine the inconvenience that you are experiencing. I will certainly help the question of fixing.

  To help you suggest several steps to solve the problem, I would appreciate if you could answer the following questions:

  1. what operating system is installed on your computer?

  2. have you made any recent hardware or exchange of software on your computer before the show?

  3. you receive an error code or message?

  4. what store did you try?

  What version of the operating system Windows am I running? :

  http://Windows.Microsoft.com/en-us/Windows7/help/which-version-of-the-Windows-operating-system-am-i-running

   

  Please follow the steps in the link below and check the issue.

  Unable to print? Print jobs are stuck in the print queue:

  http://h10025.www1.HP.com/ewfrf/wc/document?DocName=c02205477&tmp_task=solveCategory&cc=us&DLC=en&lang=en&LC=en&product=3692888

  For reference:

   

  Solve printer problems:

  http://Windows.Microsoft.com/en-us/Windows/printer-problems-in-Windows-help#fix-printer-problems=Windows-7&V1H=win8tab1&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab1

   

  Diagnose and automatically fix problems printing and printer:

  http://support.Microsoft.com/mats/printing_problems/

   

  I hope that the information above helps you.

• Printing problems with XP and Lexmark-documents are just stuck in the print queue

  Original title: printing problems with XP and Lexmark

  Until yesterday, I was able to print OK using Windows XP and a Lexmark Printer series 3500-4500 with wireless capabilities.  Reported network test wireless (on printer) and report indicates that there are no reported problem, also did the diagnostic test and which shows no problem either.  I can't print and documents are just stuck in the print queue - please can someone help, it drives me crazy because it's probably a very simple solution.

  I guess you do not have all of the error messages.

  It is possible that comes to mind that your printer has received a new IP address of your router (this could easily happen if you have several computers and other devices that connect to your wireless network).

  Find the IP address of the printer of his network diagnostic page.
  Click Start > printers and faxes, right-click the printer and select Properties
  Select the Ports tab, then click on the button "Configure Port" (be careful NOT to click anywhere in the list of ports)
  Make sure that the IP address in 'Port settings' is identical to that shown on the diagnosis of your network printer page.

  To avoid this problem in the future, you must configure the printer to have a static IP address.  See your printer User Guide for instructions.

  Choose an appropriate subnet address (i.e., has the first 3 groups of numbers the same as the other addresses in your network) but who is not in the range of addresses assigned by the DHCP server on your router.  See the User Guide of your router for more details.

• Installation KB2618444 stuck on the reboot of the system

  I tried to apply the latest version of Windows Update (20 updates) for my laptop Vista x 64 SP2, then he is stuck is when rebooted system and showed
  "Configuration of updates: phase 2 of 3-49% complete.".
  Do not turn off your computer. »
  at least 0.5 hours.  Then off my computer and restarting, the computer went through "detected Unexpected Shutdown - initializing...". ».  But then it would start and would be stuck with a text on the console as never
  "8258/16289 (\Registry\machine\Schema\ wcm://Microsoft-Windows-IE-Plugga...).
  Then another attempt to start the computer prompts you to select Launch Startup Repair.  Then he showed:
  Windows could not start. A recent hardware or software change might be the cause. ...
  ...
  Status: 0xc000000f
  Info: The boot selection failed because a required device is not accessible.
  So I had to use the Vista recovery to repair/restore my computer disk using the system to start Windows restore to be able to start Windows.  Then I retried Windows Update again, and it was always exactly the same.  Then I tried to isolate the updates and finally went down in KB2618444 (Cumulative Security Update for IE8) which causes this problem which always has the same symptoms as described above.

  How could I solve this problem?

  Hello

  You can view these methods:
  Method 1:
  I suggest you to disable any program of security on your computer and check if it solves the problem.
  After reviewing the question you must reactivate the security on your computer program.

  Note: Run the computer without antivirus software or firewall is a potential threat to the computer; Be sure to activate security software after completing the troubleshooting steps and after identifying the problem.

  Method 2:
  I suggest to clean boot and try to install the updates that are getting failed.
  How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
  http://support.Microsoft.com/kb/929135
  Note: When the diagnosis is complete, don't forget to reset your computer to normal startup. Follow step 7 in the above article.

• Tried to update in Windows Vista Home Premium, stuck in the "Configuring updates" and "reboot" loop 11/05/2011

  Hello! I have a portable M-6752 Gateway under Vista Home Premium.  It was perfectly functional this morning 11/05/2011.  Then I noticed the sign (of exclamation in a circle) who said the new updates.  So I started the update and thought nothing of it.  It was until an hour later and I realize that my laptop was still updated.

  Right now I am stuck in a loop between "Configuring updates: stage 3 of 3-0% complete.»  Do not turn off your computer' and auto restart.
  I tried to restart in 'safe mode' and 'safe mode with network.  These attempts did not help.  I'm still stuck in the loop and my laptop is overheating.  The only thing I could do was to be able to.  Fact that several times already.
  Fortunately, I have another laptop and is able to ask for help.  Can someone help me?  I'm NOT a technical person.  Thank you.

  Thank you, but my laptop WAS running Service Pack 2 when this problem happened.  It has been resolved.  For anyone having this problem, here is my experience and solution.

  When I found myself stuck in a loop and my laptop keeps restarting without giving an error message, it began to overheat.  I turned off.  When I turned on it again the screen "Advanced Boot Options" appeared.  I chose 'Safe Mode'.  Then, I went to "Configuring updates...". ».  Machine started himself reboot again.  It happened a few times.  Finally I had to turn the phone off again.  All of a sudden when I turned on again, the "Windows Error Recovery" screen comes on.  There is a choice, 'Launch Startup Repair'.  I chose this.  Machine asked me if it is allowed to create restore point.  Of course.  Then I GOT!  I was saved by Windows self-diagnosis program.
  If you are not familiar with the screens that I mentioned, please search 'screen name' and the word 'image' as a whole.  You will see what these screens look like.
  Now I realize there is another way to reach the Startup Repair.  When you turn on again, press the F8 key several times.  Which will bring you to the early Startup Options screen.  On advance Boot Options, there is a choice 'repair your computer', scroll down to this choice, press ENTER.
  Turning off my machine during the restart is another way to force the "early start Options" screen appears.
  I read that some do not have the "Repair your computer" option according to your PC in the screen «In advance Startup Options»  You will need to know how to get to the "Windows Error Recovery" screen.
  As a last resort, you can restart Vista recovery disk.  Many manufacturers do not understand that when they send the PC for you.  However, it is available for download for free on the internet.  You can download and make your own within 30 minutes.  I hope this helps!

• Computer not finding networks, stuck on the Logging Off screen in Vista

  For the past two weeks, if I simply close my laptop while it is running, most of the time when I try to open it up my wireless network does not connect automatically. I have to click 'Connect to' in my Start menu and manually connect to the network. The only problem is, sometimes it will fail to find a network and when I try to manually go to 'Connect to', it does nothing. Nothing comes up at all. I have to restart my computer. Once I try to restart, it sticks on the screen "Logging Off". I also tried to disconnect just opened a session back, but it's still stuck on this screen. I am then forced to make a hard closed down by holding down the power button.

  Any ideas?

  See the article below for instructions on how to start your computer in a clean boot state.
  How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
  http://support.Microsoft.com/kb/929135
  Hello
   
  1. you broadcast the SSID of the wireless network?
  2. have you idea of changing the settings of the preferred wireless networks?
   
  Method 1.
  Try to change the order in which your computer connects to the network.
  The list of networks connected to before is sometimes referred to as your preferred wireless networks or your preferred list.
  a. open manage wireless networks by clicking the Start button, click Control Panel, click Network and Internet, click Network and sharing Center, and then, in the left pane, click on manage wireless networks.
  b. your saved wireless networks is displayed. To change the order in which your computer connects to networks, drag the networks upwards or downwards in the list.
  c. to change preferences for the network, right-click the network, and then click Properties.
   
  Method 2.
  Also, check out the articles below and check.
  http://TechNet.Microsoft.com/en-us/library/bb726942.aspx
  http://support.Microsoft.com/default.aspx/KB/929661
  
  Method 3.
  Also the question of trial in the State of clean boot and check. You can also check the shutdown problems in the boot.
  See the article below for instructions on how to start your computer in a clean boot state.
  How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
  http://support.Microsoft.com/kb/929135
  Note: When the diagnosis is complete, don't forget to reset your computer to normal startup. Follow step 7 in the above article.

   
  Method 4.
  Also check the eventviewer on stop error logs.
  Type eventvwr.msc/s in the address bar.
  The list of all the events that are listed as 'Error' in the main window when you go to 'Newspapers Windows' and 'Application '. There is often a large number of them. Send us any ones you see listed for the last few days. (Please also do it for the log files in 'System'). When you do, provide us the name of the 'Source' and all that is listed in the description below the list of newspapers box when you click on one.

  For more information on event viewer, see the articles below:
  Open event viewer
  http://Windows.Microsoft.com/en-us/Windows7/open-Event-Viewer

  What are the information contained in the logs of the event (Event Viewer)?

  
  http://Windows.Microsoft.com/en-us/Windows7/what-information-appears-in-event-logs-Event-Viewer

  I hope this helps.

  Thank you, and in what concerns:
  Shekhar S - Microsoft technical support.

  Visit our Microsoft answers feedback Forum and let us know what you think.
  If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

• Jobs FRUSTRATED stuck in the queue on Officejet 6500 with IP printing

  

  I'm especially frustrated because I just typed in many details, and when I click on "Preview" my text disappeared. Thank you, HP!

  Like others, I have an Officejet 6500 E709n. Print a test page, the diagnosis, the HP printer utility page, I cannot print any document. "They simply wander in the queue with the message host ' 192.168.2.6 network ' is busy. retrying in 10 seconds... forever. Yes, I tried to delete and add the printer again and he gets found very well.

  I can print with USB.

  I can print with Hello (but which is slow, so I turned off)

  It's okay if my OS X 10.5.8 laptop is connected wirelessly or through ethernet.

  The printer is connected to the router Wireless Ethernet. At the present time, my mac is connected to the same router by ethernet. I just started the HP printer utility and printed page setup very well, showing the ink levels.

  I'm guessing that it is a problem of intellectual property, and that the HP printer utility uses a different protocol to connect to the printer. Yes?

  Fine, I can print from Windows 7 computer that is connected by ethernet on the same network. IP addresses are correctly reserved.

  Please, someone help. I have a forthcoming major surgery and won't be able to walk upstairs to the office, so I really want to be able to print wireless from below. I bet once wired print jobs, the wirelss go, too.

  Well well, thanks to the kind soul who wrote this:

  http://h30434.www3.HP.com/T5/Mac-printing-and-scanning/duplex-printing-with-HP-OfficeJet-6500-wireless/m-p/129735#M3716

  (useful text cited below)

  You can also modify an existing printer driver:

  (1) system preferences > Print & Fax

  2) click your printer

  3) click on the Options button & supplies

  4) click on the driver tab at the top

  (5) in 'print using... '. "drop-down, choose Select printer software...

  (6) locate HP OfficeJet Pro L7700 in the list

  I followed the instructions to turn my printer OfficeJet OfficeJet Pro L7700 6500n driver. Let the JetDirect Protocol.

  Now I can print when connected to the Ether - and I can print duplex. AND I can print wireless.

  To sum up: If your print jobs stuck in the queue to print on a HP OfficeJet 6500n, but you can ping the printer or you connect via the HP printer utility, the following workaround solution:

  Change the IP to JetDirect Protocol

  Change the 6500n to OfficeJet Pro L7700 OfficeJet printer driver.

  SOLVED.

• Photosmart C7280 will not communicate with the network. The diagnosis says that the Radio does not

  Photosmart C7280 C5582A work through a MacBook via a Mac (OS 10.5.7) wireless router was working fine last week.  Today when I tried to print, the printer was stuck in the "printing page 37%.  When I checked the Print Manager, the printer was "slowed" and since I had a lot of trouble with this printer connection before losing, I did what HP told me the last time which was to remove the printer and then recharge it.  Except that this time, once the printer has been deleted, he could not find the printer even after I restarted the wizard and reinstated the SSID and WPA many times.  I have reset the printer and the router by turning off and disconnect power provided, but he still had the same problem.  When I ran the diagnosis, he told me: 'Pass on Radio, Radio work on failure, not plugged cable Ethernet-Pass' the rest of diagnosis is "not run" and other data on diagnostic tests are the Mac addess.  The Diagnostic says the "wireless radio does not work.  Contact HP support.  Unfortunately, it's evening Sat and HP support is closed.  Any help or is this printer dead?  (I spent a fortune on ink cartridges)

  It is indeed a hardware problem then.  I'm sorry.

  I always believe that repair costs would be better put towards buying a new printer.

  However, there may be options that I'm not aware where do not have access to.  This document has some support listed options.

  However, I recommend you contact HP support at the 1-800-474-6836 (to the United States and Canada).  Phone support can provide that more than an estimate on the repair or replacement of the printer with HP and you could compare this with the cost of a new printer.

  A new printer is under warranty and most likely to be an improvement on an older printer.

• IPhone crashed the Middle updated and now stuck on the setting of the screen!

  My Iphone has been unusually slow. So I tried to update my phone I thought it's maybe the old version of the IOS that makes my phone lag (I think I downloaded the latest version, 10. something). While trying to update my phone, it crashed at halfway. Now I'm stuck on the screen that appears when your phone has been updated (white background, that invites you to enter the password and put in place). However, after putting in my access code and attempts to connect to the wifi, my phone indicates that the wifi password is incorrect, this is not. Also, when I try to connect through mobile data it shows that "your phone could not be activated because the activation server is not reachable. Try to connect your iphone to iTunes to activate it, or try via the mobile connection in a few minutes... ». As a result, I tried connecting to ITunes and I got a different view of error message saying "ITunes only could not connect to this iphone." An unknown error occurred (0xE8000015).

  Help, please!

  Try If you can to update or restore your iPad, iPhone or iPod touch - Apple Support.

  TT2

• Stuck to the "Mail Upgrade" status window

  

  Hello

  After upgrading to Mac OS Sierra, when I tried to open Mail.app, it shows me the upgrade message window and that's it. Nothing happens here. I've had this window for almost a day now; all buttons-'continue', 'Quit' is also grayed out. I tried to leave mail and stimulus but no difference. Also have restarted the MBP as well.

  Hope someone can get an idea.

  Thanks in advance

  Everything on this forum: suggestions about Mail.app?

  Even to this day, when I try to open, it is still stuck at the upgrade window.