UCCX and cuic v10.5.1

Similar Questions

• Upgrade CUCM 10.5 and 11.5 with Mediasense, UCCX and confirmation of the highway

  Hello everyone, I'm looking to upgrade CUCM 10.5 to 11.5 and try to find out if the version of Mediasense, UCCX and highway are supported and to confirm with the experts that I am mistaken.

  Currently I have the following text:

  CUCM/CUC - 10.5

  UCCX - 10.6.1

  MediaSense - 11.0.1

  Highway - 8.5.1

  So based on the documentation below if I go to CUCM 11.5 UCCX must be upgraded to version 11 and highway be upgraded to 8.8? MediaSense is ok here its version 11?

  http://www.Cisco.com/c/dam/en/us/TD/docs/voice_ip_comm/uc_system/unified...

  Thank you

  Dan

  ORC evolving documents now States that UCCX 10.6 (1) can be compatible with 11.5 (1) CUCM (plus all patches) after you install the ciscouccx.106x.cucm11xcompatible.14.cop.sgn hotfix.

  http://www.Cisco.com/Web/software/280840578/114618/Readme-UCCX-1061-UCCX...

  -Alex

• Version 8.5 UCCX and JTAPI

  Hello

  We run UCCX 8.5 and I was wondering if anyone knew a way to know what vertion of jtapi is currently circulating on the UCCX Server?

  Also if you install on a single server jtapi in a HA envirement also must you install on your second server?

  Thank you

  Alexis

  NetPacket.co.uk

  blog.NetPacket.co.uk

  UCCX'll crumble the jar the configured CUCM JTAPI automatically; You can also take this file via the url https://cucmip/plugins/jtapi.jar.

  Once you have the jtapi.jar you can query version manually via CiscoJtapiVersion, make sure that the jar of jtapi is in your class path:

  java -classpath .:"/Volumes/Macintosh Data/Downloads/jtapi.jar" CiscoJtapiVersion
  Cisco JTAPI version 8.6(2.10000)-10 Release
  

  For reference, the above came to a CUCM with version 8.6.2.22900 - 9

  If this is not enough, you can always pull down the newspapers MIVR via the RTMT which will be the version. Maybe do a little digging however.

  In an HA pair scenario, as before UCCX will automatically collapse the CUCM JTAPI. No manual intervention may be required.

  HTH

  Ezell Tanner
  www.ctilogic.com

• UCCX 8.5 CAD mixt CSQ - BMC Remedy AR System Integration

  Full UCCX newb here.

  Analyst contact centre for a service of assistance-support for the internal operations of the 90 seats.

  UCCX 8.5 Premium with the Communication Manager

  I am a contact center analyst in the conversion process our assistance service of an Avaya ACD to 8.5 UCCX Cisco as part of a company-wide VOIP conversion. We are about two weeks of commissioning with UCCX reproducing our current capabilities of Avaya and functionality. At this point, I started trying to find ways to improve operational efficiency and productivity with UCCX in the form of post-conversion changes and introduction of features.

  We use the module BMC Remedy Action Request System 7.6 incident as our ticketing system.

  My question for the experts, with 8.5 UCCX and CAD is possible to create a CSQ non-telephone in queue Incidents our cure to our agents? The aim is to offer tickets in queue to our agents and ultimately be able to track and report on efficiency measures combined. My thought is that this feature should be similar to the functionality of email agent, we cannot benefit from the reason of incompatibility UCCX with our Lotus Domino messaging platform.

  Hello

  If you are interested in the the ITC UCCX API, it's your primary source of information: http://developer.cisco.com/web/uccxcti/home

  G.

• settings system such as ANI and Gwendoline

  How do you pass the DNIS and ANI values UCCX enforcement?  To route by DNIS, for example, you bring each DNIS via a separate CTI for routing through DNIS port or can a script to determine the Contact information?   I have tried to find a list of the parameters of the system UCCX and wait for ANI and DNIS to be one of these parameters.    These are relatively frequent requests for call routing so I expect that they exist, but I can't find them?

  Peter Buswell (aka DrVoIP)
  http://blog.drvoip.com

  Hello

  Well, you have to explicitly "pass" parameters, they are there, you have to match to a local variable.

  Take a look at the guides (once again, here is the link).

  To answer your question, this is the step to read the Contact information, or else get it call Contact Info.

  If you want "thematic track DNIS", you can map multiple DNIS in the same application or in fact map a whole range of DNIS to an application.

  G.

• UCCX call lines expectations

  Currently we run 8.0.2 UCCX and have a multi queue helpdesk.  Agents have multiple skills assigned to them.  We have a request now add a prompt to just 1 queue which will increase the priority of this call and only affect this queue.  From my understanding, raising the priority of queue will affect all other queues and give this priority call presedence over all calls queued upward rather than only those of this queue.  Is there a way I can work around this problem?  Thank you.

  Hi David

  Basically you assign a priority to a call, and calsl are delivered FIFO for each priority group in descending order. So say you call Pri 5, then it will be delivered before the groups calls low-priority even if they have been in the queue longer.

  It is therefore a top priority and you want to use selectively to avoid at the expense of lower priority calls.

  As you say, if you have multiple queues, but all are served by the same pool of agents, this will affect all of the queues as it prevails on the map of FIFO.

  The only other way to make a priority of calls is the indirect approach to allocation of competencies for the "priority queue" to more agents.

  Aaron

• Third UCCX SQL access for an application

  We have a customer requirement to enable read access to the database of UCCX. This account will be used to query the database UCCX and she will use as a service account for another system.

  Please let me know how to create DB account on UCCX.

  UCCX version: 7.1

  UCCX database: MSDE

  Hello

  Any local administrator in the box UCCX have DB rights. A simple way to do so is to:

  (1) create a new user on the server UCCX and add to the Administrators group

  (2) create a new user on the server that needs access to the DB and make sure he has the same exact username and password

  (3) make sure that the service or program running on the third server runs under the new account.

  When you configure your DSN, it will servername\CRSSQL to access the instance rather than just servername.

  If you need to authenticate using SQL authentication rather than Windows authentication, then you must be on SR5 (I think) and there are measures in UCCX release notes to the SQL authentication mode.

  If you want to use SQL authentication or does not have full administrator rights, then you must use OSQL (a command line SQL admin Tool, tool, search microsoft for info Web site) or access the server by using a copy of SQL Ent Manager (easier).

  Aaron

  Aaron

• Edit images and graphics in a pdf document

  I have a lot of PDFs that require new and updated logos (jpg images).  How can I remove the old logos and replace them with a new one?  I have Office 2010 and Acrob V10.1.4, but can't find how to edit images.

  Please refer to this link: http://help.adobe.com/en_US/acrobat/pro/using/WS58a04a822e3e50102bd615109794195ff-7c74.w.h tml

  Kind regards

  Deepak

• Conversion of QuickTime is eating hard drive space?

  So I thought I'd go through some old video files on an external drive, so when I found and tried to open them by default - open with Quicktime Player because they were .mov files. But when opening them that forced me to convert first, which took some time, but it was very good. After viewing the file, I have it closed and he could be invited to record the conversion, but I said no every time.

  Dozens of video clips later, I received a warning that my hard drive is running out of space even though I was not downloading anything. Of course, I'm up to 1 GB, even if I don't know I got a lot more than this, perhaps 20, but at least 10gbs before starting. I don't know Quicktime is somehow to blame, and whenever I try to open a .mov file and it begins to convert, I actually see my free disk space down a bit like 1.35 GB GB 1.06 to 53KO to zero bytes. However, now it crashes towards the end by saying: he can't open the clip, even if the conversion is almost over, and then my disk space back to about 1.35 GB. However, on my most recent test it is simply suspended zero byte. I quit the program and am currently stuck at zero-byte and get the impossible to open again message clip.

  I was able to open the same .mov files in VLC without problem. I tried to use OmniDiskSweeper to find where these ghosts files could be but nothing extraordinary appears. I can't find all the physical files that QuickTime can be created on my hard drive, unless I'm looking in the wrong places...

  I'm currently under OSX Yosemite v10.10.5 and Quicktime v10.4.

  If someone could help me please understand this point, I would be very happy. Thanks for reading this.

  If someone could help me please understand this point, I would be very happy.

  To start, I remember not where temporary files of conversion are stored by the system or if this location varies for different operating systems from the user. Basically, the problem is self-inflicted. When you refuse to save the file after the conversion, the reference of the source file ends up stored in your list of 'Récent' without for as much free disk space used to store the converted data. Try to access the data already converted via the "open the recent item" option will restart just another conversion of the same file. On the other hand, you had actually stored the converted file, you may have deleted or moved to an external drive for future use. Fortunately, if your system works like mine, there may be another way to reclaim the space for temporary storage consumed by conversions without having to know where temporary data is stored. Simply try to empty your "Récent" list by pressing the option "delete". Then watch the space window of Finder reading for a short period, while to see if the OS is recover storage space that has been allocated to the converted data. It worked for me under El Capitan, when I reset my normal 'None' setting return to the default value of '10' and ran some tests to try to reproduce your problem.

  

• MacBook Pro will not connect to HP OFFICEJET 7500 a

  My MacBook Pro will be not not to connect wirelessly to my HP officejet printer. It worked perfectly for the last 12 months, but suddenly will not connect unless I use the lead. I tried to reinstall using the HP disk but get an error message saying that the installer is not compatible with the operating system. It's weird, because it's the method I used before and I am aware that the operating system is unchanged.  Can you help with this problem?

  Thanks for providing this information Muir1.

  Follow the steps in this document to do a complete uninstall of the printer software.

  Uninstalling the printer software.

  Then download and run the latest drivers for the 7500 a Officejet.

  HP Officejet full feature software and drivers - v10.8 of Mac OS X.

  Let me know how make you out.

  Thank you.

• SceCli 1202 after the Installation of Sophos 0x4b8 error

  Our company uses Sophos Endpoint Security and Control (v10) for our anti-anti-virus/personal firewall of the company. About a month ago, we pushed the Sophos Endpoint client to our two domain controllers (that are running Active Directory) - This installs only the part of the client to a server antivirus. It is Windows 2003 Server R2, Service Pack 2 servers. Once installation is complete, you must restart the server for the console policy Sophos are taken into account. Just before the restart, we started to see the SceCli error appear in the application log in Event Viewer. And now every 5 minutes, another event is added. We have installed Sophos to other Windows 2003 servers and have not seen the same question on them. Has anyone else seen elsewhere? Any suggestions on what we can do to stop these events to the application log? Are there Sophos configuration changes that must be accomplished to AC/DC servers? I asked the question of Sophos support, but so far, they have not been able to give me all the answers. Thought I'd see if anyone else had experienced. We have not done any changes to group policy... and the fact that it only happens on two servers makes me think that this is not really a problem with group policy. Thank you in advance for your help!

  Hello

  The question you have posted is related to professional level support. Please visit the below mentioned link to find a community that will support what ask you:

  http://TechNet.Microsoft.com/en-us/WindowsServer/bb512919.aspx

• 70073712 error code when you try to install Win 7 SP1

  I am using Windows 7 32 bit on a machine with 4 GB of RAM 540 i3.

  I get error code 70073712 when trying to install Win 7 SP1 via windows update.

  I disabled all startup programs and services not microsoft.

  I ran the fix - it utility and update v10 system utility preparation x 86.

  I have still some errors on the log to check ON that I can't fix, I don't know if they help or not.  Log is shown below:

  =================================

  Preparation of control system was updated.

  Binary version 6.1.7601.21645

  Package Version 11.0

  2011-02-25 22:18

  Checking Windows Service Packages

  Checking of manifests package and catalogs

  Checking package Watchlist

  Watchlist checking

  Checking packages

  Control components store

  (f) CSI Manifest and S256H Do Not Match0x00000000 winsxs\Manifests\x86_microsoft-windows-smbserver-common_31bf3856ad364e35_6.1.7600.16664_none_03c12997716b5264.manifestx86_microsoft-windows-smbserver-common_31bf3856ad364e35_6.1.7600.16664_none_03c12997716b5264

  (f) CSI Manifest Failed Catalog Check0x00000000 winsxs\Manifests\x86_a3a447e7a026fd8b08eef9015c3fd303_b77a5c561934e089_6.1.7600.20717_none_3c3b72980dd0607e.manifestx86_a3a447e7a026fd8b08eef9015c3fd303_b77a5c561934e089_6.1.7600.20717_none_3c3b72980dd0607e

  (f) CSI Manifest Failed Catalog Check0x00000000 winsxs\Manifests\x86_microsoft-windows-smbserver-v1_31bf3856ad364e35_6.1.7600.16664_none_d9e264be57b7d382.manifestx86_microsoft-windows-smbserver-v1_31bf3856ad364e35_6.1.7600.16664_none_d9e264be57b7d382

  (f) CSI Manifest Failed Catalog Check0x00000000 winsxs\Manifests\x86_9edaf6d3bef8e3b8a511c965c4676cc0_b77a5c561934e089_6.1.7600.20717_none_fba4726a5de9641a.manifestx86_9edaf6d3bef8e3b8a511c965c4676cc0_b77a5c561934e089_6.1.7600.20717_none_fba4726a5de9641a

  (f) CSI Manifest Failed Catalog Check0x00000000 winsxs\Manifests\x86_microsoft-windows-smbserver-common_31bf3856ad364e35_6.1.7600.20789_none_043a27fc8a94a8c3.manifestx86_microsoft-windows-smbserver-common_31bf3856ad364e35_6.1.7600.20789_none_043a27fc8a94a8c3

  (f) CSI Manifest and S256H Do Not Match0x00000000 winsxs\Manifests\x86_e8bf52ce827220c20c57727d1ef1b0f3_b03f5f7f11d50a3a_6.1.7600.20717_none_c2175e5f4430b21d.manifestx86_e8bf52ce827220c20c57727d1ef1b0f3_b03f5f7f11d50a3a_6.1.7600.20717_none_c2175e5f4430b21d

  (f) CSI Manifest Failed Catalog Check0x00000000 winsxs\Manifests\x86_5f9114f1cdba6b133e611c33f9d42896_b77a5c561934e089_6.1.7600.16597_none_a1c1ac15f6bb52cb.manifestx86_5f9114f1cdba6b133e611c33f9d42896_b77a5c561934e089_6.1.7600.16597_none_a1c1ac15f6bb52cb

  (f) CSI Manifest Failed Catalog Check0x00000000 winsxs\Manifests\x86_0f7a1a89936e7d82f675294dce25e472_b77a5c561934e089_6.1.7600.16597_none_b566a48eb4b33968.manifestx86_0f7a1a89936e7d82f675294dce25e472_b77a5c561934e089_6.1.7600.16597_none_b566a48eb4b33968

  (f) CSI Manifest Failed Catalog Check0x00000000 winsxs\Manifests\x86_0d9aca2e69a54e84f2113f11119a3945_b03f5f7f11d50a3a_6.1.7600.16597_none_7ca86e604e0c3fd6.manifestx86_0d9aca2e69a54e84f2113f11119a3945_b03f5f7f11d50a3a_6.1.7600.16597_none_7ca86e604e0c3fd6

  Summary:

  Seconds executed: 58

  Found 9 errors

  County of apparent CSI and S256H Do not Match Total: 2

  Manifest CSI has not catalog check the total count: 7

  Unavailable repair files:

  winsxs\manifests\x86_microsoft-Windows-SMBSERVER-common_31bf3856ad364e35_6.1.7600.16664_none_03c12997716b5264.manifest

  winsxs\manifests\x86_a3a447e7a026fd8b08eef9015c3fd303_b77a5c561934e089_6.1.7600.20717_none_3c3b72980dd0607e.manifest

  winsxs\manifests\x86_microsoft-Windows-SMBSERVER-v1_31bf3856ad364e35_6.1.7600.16664_none_d9e264be57b7d382.manifest

  winsxs\manifests\x86_9edaf6d3bef8e3b8a511c965c4676cc0_b77a5c561934e089_6.1.7600.20717_none_fba4726a5de9641a.manifest

  winsxs\manifests\x86_microsoft-Windows-SMBSERVER-common_31bf3856ad364e35_6.1.7600.20789_none_043a27fc8a94a8c3.manifest

  winsxs\manifests\x86_e8bf52ce827220c20c57727d1ef1b0f3_b03f5f7f11d50a3a_6.1.7600.20717_none_c2175e5f4430b21d.manifest

  winsxs\manifests\x86_5f9114f1cdba6b133e611c33f9d42896_b77a5c561934e089_6.1.7600.16597_none_a1c1ac15f6bb52cb.manifest

  winsxs\manifests\x86_0f7a1a89936e7d82f675294dce25e472_b77a5c561934e089_6.1.7600.16597_none_b566a48eb4b33968.manifest

  winsxs\manifests\x86_0d9aca2e69a54e84f2113f11119a3945_b03f5f7f11d50a3a_6.1.7600.16597_none_7ca86e604e0c3fd6.manifest

  Customer experience report downloaded successfully.  Thank you for your participation.  For more information, see the Microsoft Customer Experience Improvement Program on the Microsoft web site.

  Can anyone offer any help on solving this problem and get installed SP1, as I'm stuck now!

  Thank you

  Thomas

  
  

  Hello Thomas_Si,

  Thank you for your message.  Please, try the following steps:

  Since you have already downloaded and run the system update tool, you can move on to step 2.

  1. According to your architecture of Windows 7, download / install and run the tool update system - CheckSur you can download the tool from the links below depending on your system type.

  Download the tool update system (64-bit)

  Download (32-bit) system update readiness tool

  2. click Start type cmd (you should see the command prompt fill up) right click and select run as administrator

  Inside the command prompt, type sfc/scannow

  For more information regarding the file system checker.

  * If corruption is found, see How to use the System File Checker tool to fix the system files missing or corrupted on Windows Vista or Windows 7

  3. once the SFC is finished, check your hard drive for errors.

  4 restart the system update readiness tool. If errors have been eliminated, try to reinstall Service Pack 1. If this is not the case, go to step 5.

  5. perform a Startup Repair, when starting, try to install the Service Pack.

  Please let us know the details of each scan or utility. We can't wait to hear back on your part.

  See you soon

• IPod Classic 7 G 160 GB ' there was a problem installing this hardware: Apple iPod USB Device ".

  I have recently (June 2014) bought a brand new Ipod Classic 7 G 160 GB Model A1238.

  Whenever I connect via USB to a PC running XP SP3 and Itunes V10.0.7.2 it is always treated as if it were a new connection, i.e. "new hardware found". After trying to install it, it says so "cannot install this hardware" and "there was a problem installing this hardware: Apple iPod USB Device."
  I have also a 2009 16 GB Ipod Nano 4 G model 1285 and this is recognized by the PC whenever it is connected through the USB port itself.
  I connected the Ipod Classic 7 G to a laptop running Vista and Itunes V10.0.7.2 where the Ipod is recognized and installed.

  Even if the PC States that there is a problem installing the Ipod, it still appears in Itunes and I can download music to it and disconnect by using safe mode disconnect.

  PC XP SP3 - Ipod Classic
  I watched "Device Manager" under "Drives", the Ipod Classic is listed as an "Apple Ipod USB Device", but has an exclanation score against it.

  Right-click on the 'Apple Ipod USB Device' properties and the "Volumes" tab it shows the drive with the exact name and the size of the data, by clicking on the properties of "Driver" tab it says 'Unknown' driver provider, driver Date and Driver Version as being "not available". By clicking on the "Driver Details" properties, it shows a driver file-

  C:\WINDOWS\system32\drivers\PartMgr.sys, File Version 5.1.2600.5512 (xpsp080413-2108).

  Under "Device Manager" USB controllers, there is an entry for "Apple Mobile Devices USB Driver" and a "USb Mass Storage Device"

  The 'Apple Mobile Devices USB Driver' lists two drivers:
  C:\WINDOWS\System32\Drivers\usbaapl.sys and
  C:\WINDOWS\System32\usbaaplrc.sys

  The "USB Mass Storage Device" list a driver:
  C:\WINDOWS\System32\Drivers\USBSTOR. SYS

  PC XP SP3 - Ipod Nano

  I repeated the steps above with the Ipod Nano, connected to the PC and the driver provider is presented as Microsoft with the driver as 07/01/01 Date and Version of the driver as 5.1.2535.0.
  In the "Driver Details" properties, it shows TWO driver files:

  C:\WINDOWS\system32\DRIVERS\disk.sys AND meanings
  C:\WINDOWS\system32\drivers\PartMgr.sys.
  At the same time with the Version of the file 5.1.2600.5512 (xpsp080413-2108).

  The 'Apple Mobile Devices USB Driver' and "USB Mass Storage Device" are the same as for the Ipod Classic.

  I followed the procedure to remove Itunes and even the update to Itunes to V11.2.2 nothing works.

  I am aware that the system is also that XP can now be updated.

  So, why not not Windows Installer Ipod Classic and why the disk.sys driver does not appear

  According to the details of the pilot?

  Is the 7 G Ipod Classic not compatible with XP SP3?

  Yes it is compatible with XP SP3.

  Try asking in the forums of Apple iPod:

  https://discussions.Apple.com/community/iPod/ipod_classic?CategoryID=204

• Cannot install microsoft visual c ++ runtime of the 2015

  Hello
  I can't install microsoft visual c ++ runtime 2015, during the attempt he stucks at 100% for hours. I have to manually cancel.
  I have tryied uninstalling all previous microsoft visual c ++ runtimes, does not help...

  It is Windows 7 N (for students).
  A similar problem has been resolved by searching for errors with sfc/scannow, which did not find any problem.

  Thank you is advanced!

  This is the log:
  [1780:14F8] [2016-06 - 15 T 13:34:10] i001: Burn v3.7.3813.0, Windows v6.1 (Build 7601: Service Pack 1), path: C:\Users\Laurin Vettel\Downloads\vc_redist.x64 (2) .exe, cmdline: "
  [1780:14F8] [2016-06 - 15 T 13:34:11] i000: setting string variable 'WixBundleLog' value 'C:\Users\LAURIN~1\AppData\Local\Temp\dd_vcredist_amd64_20160615133411.log '.
  [1780:14F8] [2016-06 - 15 T 13:34:11] i000: setting string variable 'WixBundleOriginalSource' value ' C:\Users\Laurin Vettel\Downloads\vc_redist.x64 (2) .exe ".
  [1780:14F8] [2016-06 - 15 T 13:34:11] i000: setting string variable 'WixBundleOriginalSourceFolder' value 'C:\Users\Laurin Vettel\Downloads\ '.
  [1780:14F8] [2016-06 - 15 T 13:34:11] i000: setting string variable 'WixBundleName' value ' redistributable Microsoft Visual C++ 2015 (x 64) - 14.0.23026.
  [1780:14F8] [2016-06 - 15 T 13:34:11] i100: detect start, 10 packs
  [1780:14F8] [2016-06 - 15 T 13:34:11] i000: search for files: windows_uCRT_DetectKey, can't find the path: C:\Windows\system32\api-ms-win-crt-runtime-l1-1-0.dll
  [1780:14F8] [2016-06 - 15 T 13:34:11] i000: search for files: windows_uCRT_DetectKeyExists, can't find the path: C:\Windows\system32\api-ms-win-crt-runtime-l1-1-0.dll
  [1780:14F8] [2016-06 - 15 T 13:34:11] i000: digital control variable "windows_uCRT_DetectKeyExists" to 0
  "[1780:14F8] [2016-06 - 15 T 13:34:11] i052: Condition" (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey > = v10.0.10137.0)' set to false.
  "[1780:14F8] [2016-06 - 15 T 13:34:11] i052: Condition" (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey > = v10.0.10137.0)' set to false.
  "[1780:14F8] [2016-06 - 15 T 13:34:11] i052: Condition" (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey > = v10.0.10137.0)' set to false.
  "[1780:14F8] [2016-06 - 15 T 13:34:11] i052: Condition" (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey > = v10.0.10137.0)' set to false.
  "[1780:14F8] [2016-06 - 15 T 13:34:11] i052: Condition" (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey > = v10.0.10137.0)' set to false.
  "[1780:14F8] [2016-06 - 15 T 13:34:11] i052: Condition" (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey > = v10.0.10137.0)' set to false.
  "[1780:14F8] [2016-06 - 15 T 13:34:11] i052: Condition" (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey > = v10.0.10137.0)' set to false.
  "[1780:14F8] [2016-06 - 15 T 13:34:11] i052: Condition" (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey > = v10.0.10137.0)' set to false.
  [1780:14F8] [2016-06 - 15 T 13:34:11] i101: detected package: vcRuntimeMinimum_x64, status: Absent, cached: None
  [1780:14F8] [2016-06 - 15 T 13:34:11] i101: detected package: vcRuntimeAdditional_x64, status: Absent, cached: None
  [1780:14F8] [2016-06 - 15 T 13:34:11] i101: detected package: Windows81_x86, status: Absent, cached: None
  [1780:14F8] [2016-06 - 15 T 13:34:11] i101: detected package: Windows81_x64, status: Absent, cached: None
  [1780:14F8] [2016-06 - 15 T 13:34:11] i101: detected package: Windows8_x86, status: Absent, cached: None
  [1780:14F8] [2016-06 - 15 T 13:34:11] i101: detected package: Windows8_x64, status: Absent, cached: None
  [1780:14F8] [2016-06 - 15 T 13:34:11] i101: detected package: Windows7_MSU_x86, status: Absent, cached: None
  [1780:14F8] [2016-06 - 15 T 13:34:11] i101: detected package: Windows7_MSU_x64, status: Absent, cached: None
  [1780:14F8] [2016-06 - 15 T 13:34:11] i101: detected package: WindowsVista_MSU_x86, status: Absent, cached: None
  [1780:14F8] [2016-06 - 15 T 13:34:11] i101: detected package: WindowsVista_MSU_x64, status: Absent, cached: None
  [1780:14F8] [2016-06 - 15 T 13:34:11] i052: Condition ' VersionNT64 > = v6.0 OR (VersionNT64 = v5.2 AND ServicePackLevel > = 1)' evaluates to true.
  [1780:14F8] [2016-06 - 15 T 13:34:11] i199: detect full, result: 0x0
  [1780:14F8] [2016-06 - 15 T 13: 34:12] i200: Plan start, 10 packets, action: install
  [1780:14F8] [2016-06 - 15 T 13: 34:12] i052: Condition "(VersionNT64)" evaluates to true.
  [1780:14F8] [2016-06 - 15 T 13: 34:12] i000: setting string variable 'WixBundleRollbackLog_vcRuntimeMinimum_x64' value 'C:\Users\LAURIN~1\AppData\Local\Temp\dd_vcredist_amd64_20160615133411_000_vcRuntimeMinimum_x64_rollback.log '.
  [1780:14F8] [2016-06 - 15 T 13: 34:12] i000: setting string variable 'WixBundleLog_vcRuntimeMinimum_x64' value 'C:\Users\LAURIN~1\AppData\Local\Temp\dd_vcredist_amd64_20160615133411_000_vcRuntimeMinimum_x64.log '.
  [1780:14F8] [2016-06 - 15 T 13: 34:12] i052: Condition "(VersionNT64)" evaluates to true.
  [1780:14F8] [2016-06 - 15 T 13: 34:12] i000: setting string variable 'WixBundleRollbackLog_vcRuntimeAdditional_x64' value 'C:\Users\LAURIN~1\AppData\Local\Temp\dd_vcredist_amd64_20160615133411_001_vcRuntimeAdditional_x64_rollback.log '.
  [1780:14F8] [2016-06 - 15 T 13: 34:12] i000: setting string variable 'WixBundleLog_vcRuntimeAdditional_x64' value 'C:\Users\LAURIN~1\AppData\Local\Temp\dd_vcredist_amd64_20160615133411_001_vcRuntimeAdditional_x64.log '.
  [1780:14F8] [2016-06 - 15 T 13: 34:12] i052: Condition "VersionNT = v6.3 AND NOT VersionNT64' is false."
  [1780:14F8] [2016-06 - 15 T 13: 34:12] w321: recording of the dependence to jump on the package with no provider dependency: Windows81_x86
  [1780:14F8] [2016-06 - 15 T 13: 34:12] i052: Condition "VersionNT = v6.3 AND VersionNT64' is false."
  [1780:14F8] [2016-06 - 15 T 13: 34:12] w321: recording of the dependence to jump on the package with no provider dependency: Windows81_x64
  [1780:14F8] [2016-06 - 15 T 13: 34:12] i052: Condition "VersionNT = v6.2 AND NOT VersionNT64' is false."
  [1780:14F8] [2016-06 - 15 T 13: 34:12] w321: recording of the dependence to jump on the package with no provider dependency: Windows8_x86
  [1780:14F8] [2016-06 - 15 T 13: 34:12] i052: Condition "VersionNT = v6.2 AND VersionNT64' is false."
  [1780:14F8] [2016-06 - 15 T 13: 34:12] w321: recording of the dependence to jump on the package with no provider dependency: Windows8_x64
  [1780:14F8] [2016-06 - 15 T 13: 34:12] i052: Condition "VersionNT = v6.1 AND NOT VersionNT64' is false."
  [1780:14F8] [2016-06 - 15 T 13: 34:12] w321: recording of the dependence to jump on the package with no provider dependency: Windows7_MSU_x86
  [1780:14F8] [2016-06 - 15 T 13: 34:12] i052: Condition "VersionNT = v6.1 AND VersionNT64' is true."
  [1780:14F8] [2016-06 - 15 T 13: 34:12] w321: recording of the dependence to jump on the package with no provider dependency: Windows7_MSU_x64
  [1780:14F8] [2016-06 - 15 T 13: 34:12] i052: Condition "VersionNT = v6.0 AND NOT VersionNT64' is false."
  [1780:14F8] [2016-06 - 15 T 13: 34:12] w321: recording of the dependence to jump on the package with no provider dependency: WindowsVista_MSU_x86
  [1780:14F8] [2016-06 - 15 T 13: 34:12] i052: Condition "VersionNT = v6.0 AND VersionNT64' is false."
  [1780:14F8] [2016-06 - 15 T 13: 34:12] w321: recording of the dependence to jump on the package with no provider dependency: WindowsVista_MSU_x64
  [1780:14F8] [2016-06 - 15 T 13: 34:12] i201: planned package: vcRuntimeMinimum_x64, State: Absent, requested default: present, ba asked: present, run: Setup,: uninstall, cache: Yes, hidden: no dependence: register
  [1780:14F8] [2016-06 - 15 T 13: 34:12] i201: planned package: vcRuntimeAdditional_x64, State: Absent, requested default: present, ba asked: present, run: Setup,: uninstall, cache: Yes, hidden: no dependence: register
  [1780:14F8] [2016-06 - 15 T 13: 34:12] i201: planned package: Windows81_x86, State: Absent, default asked: Absent, ba asked: absent, run: None, rollback: no, caching: no, hidden: No, dependence: no
  [1780:14F8] [2016-06 - 15 T 13: 34:12] i201: planned package: Windows81_x64, State: Absent, default asked: Absent, ba asked: absent, run: None, rollback: no, caching: no, hidden: No, dependence: no
  [1780:14F8] [2016-06 - 15 T 13: 34:12] i201: planned package: Windows8_x86, State: Absent, default asked: Absent, ba asked: absent, run: None, rollback: no, caching: no, hidden: No, dependence: no
  [1780:14F8] [2016-06 - 15 T 13: 34:12] i201: planned package: Windows8_x64, State: Absent, default asked: Absent, ba asked: absent, run: None, rollback: no, caching: no, hidden: No, dependence: no
  [1780:14F8] [2016-06 - 15 T 13: 34:12] i201: planned package: Windows7_MSU_x86, State: Absent, default asked: Absent, ba asked: absent, run: None, rollback: no, caching: no, hidden: No, dependence: no
  [1780:14F8] [2016-06 - 15 T 13: 34:12] i201: planned package: Windows7_MSU_x64, State: Absent, requested default: present, ba asked: present, run: Setup,: uninstall, cache: Yes, hidden: no dependence: None
  [1780:14F8] [2016-06 - 15 T 13: 34:12] i201: planned package: WindowsVista_MSU_x86, State: Absent, default asked: Absent, ba asked: absent, run: None, rollback: no, caching: no, hidden: No, dependence: no
  [1780:14F8] [2016-06 - 15 T 13: 34:12] i201: planned package: WindowsVista_MSU_x64, State: Absent, default asked: Absent, ba asked: absent, run: None, rollback: no, caching: no, hidden: No, dependence: no
  [1780:14F8] [2016-06 - 15 T 13: 34:12] i299: comprehensive Plan, result: 0x0
  [1780:14F8] [2016-06 - 15 T 13: 34:12] i300: apply start
  [0288:14 C 0] [2016 06-15 T 13:34:14] i360: creating a system restore point.
  [0288:14 C 0] [2016 06-15 T 13: 34:20] i361: created a system restore point.
  [0288:14 C 0] [2016 06-15 T 13: 34:20] i370: Session starts, recording key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ {e46eca4f-393b-40df-9f49-076faf788d83}, options: 0 x 7, disable CV: No.
  [0288:14 C 0] [2016 06-15 T 13: 34:20] i000: package caching of: 'C:\Users\LAURIN~1\AppData\Local\Temp\{e46eca4f-393b-40df-9f49-076faf788d83}\.be\VC_redist.x64.exe' to: 'C:\ProgramData\Package Cache\{e46eca4f-393b-40df-9f49-076faf788d83}\VC_redist.x64.exe '.
  [0288:14 C 0] [2016 06-15 T 13: 34:20] i320: registration bundle dependency provider: {e46eca4f-393b-40df-9f49-076faf788d83}, version: 14.0.23026.0
  [0288:14 C 0] [2016 06-15 T 13: 34:20] i371: update of the session, the registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ {e46eca4f-393b-40df-9f49-076faf788d83}, resume: Active, restart initiated: no, turn off the resume: No.
  [0288:159 C] [2016 06-15 T 13: 34:20] i304: verified load existing: vcRuntimeMinimum_x64 to the path: C:\ProgramData\Package Cache\.unverified\vcRuntimeMinimum_x64.
  [0288:159 C] [2016 06-15 T 13: 34:20] i305: acquired charge checked: vcRuntimeMinimum_x64 to the path: C:\ProgramData\Package Cache\.unverified\vcRuntimeMinimum_x64 to: C:\ProgramData\Package Cache\{0D3E9E15-DE7A-300B-96F1-B4AF12B96488}v14.0.23026\packages\vcRuntimeMinimum_amd64\vc_runtimeMinimum_x64.msi.
  [0288:159 C] [2016 06-15 T 13: 34:20] i304: verified load existing: cab5046A8AB272BF37297BB7928664C9503 to the path: C:\ProgramData\Package Cache\.unverified\cab5046A8AB272BF37297BB7928664C9503.
  [0288:159 C] [2016 06-15 T 13: 34:20] i305: acquired charge checked: cab5046A8AB272BF37297BB7928664C9503 to the path: C:\ProgramData\Package Cache\.unverified\cab5046A8AB272BF37297BB7928664C9503 to: C:\ProgramData\Package Cache\{0D3E9E15-DE7A-300B-96F1-B4AF12B96488}v14.0.23026\packages\vcRuntimeMinimum_amd64\cab1.cab.
  [0288:159 C] [2016 06-15 T 13: 34:20] i304: verified load existing: vcRuntimeAdditional_x64 to the path: C:\ProgramData\Package Cache\.unverified\vcRuntimeAdditional_x64.
  [0288:159 C] [2016 06-15 T 13: 34:20] i305: acquired charge checked: vcRuntimeAdditional_x64 to the path: C:\ProgramData\Package Cache\.unverified\vcRuntimeAdditional_x64 to: C:\ProgramData\Package Cache\{BC958BD2-5DAC-3862-BB1A-C1BE0790438D}v14.0.23026\packages\vcRuntimeAdditional_amd64\vc_runtimeAdditional_x64.msi.
  [0288:159 C] [2016 06-15 T 13: 34:20] i304: verified load existing: cab2C04DDC374BD96EB5C8EB8208F2C7C92 to the path: C:\ProgramData\Package Cache\.unverified\cab2C04DDC374BD96EB5C8EB8208F2C7C92.
  [0288:159 C] [2016 06-15 T 13: 34:20] i305: acquired charge checked: cab2C04DDC374BD96EB5C8EB8208F2C7C92 to the path: C:\ProgramData\Package Cache\.unverified\cab2C04DDC374BD96EB5C8EB8208F2C7C92 to: C:\ProgramData\Package Cache\{BC958BD2-5DAC-3862-BB1A-C1BE0790438D}v14.0.23026\packages\vcRuntimeAdditional_amd64\cab1.cab.
  [0288:159 C] [2016 06-15 T 13: 34:20] i304: verified load existing: Windows7_MSU_x64 to the path: C:\ProgramData\Package Cache\.unverified\Windows7_MSU_x64.
  [0288:159 C] [2016 06-15 T 13: 34:20] i305: acquired charge checked: Windows7_MSU_x64 to the path: C:\ProgramData\Package Cache\.unverified\Windows7_MSU_x64 to: C:\ProgramData\Package Cache\42D5BEC7DDFBD49E76467529CBC2868987BF8460\packages\Patch\x64\Windows6.1-KB2999226-x64.msu.
  [0288:14 C 0] [2016 06-15 T 13: 34:20] i301: application to run the package: vcRuntimeMinimum_x64, action: install, path: C:\ProgramData\Package Cache\{0D3E9E15-DE7A-300B-96F1-B4AF12B96488}v14.0.23026\packages\vcRuntimeMinimum_amd64\vc_runtimeMinimum_x64.msi, arguments: 'MSIFASTINSTALL = '7' NOVSUI = "1" '
  [1780:14F8] [2016-06 - 15 T 13:34:26] i319: applied run package: vcRuntimeMinimum_x64, result: 0x0, restart: None
  [0288:14 C 0] [2016 06-15 T 13:34:26] i325: registration dependency: {e46eca4f-393b-40df-9f49-076faf788d83} on supplier batch: Microsoft.VS.VC_RuntimeMinimumVSU_amd64, v14, package: vcRuntimeMinimum_x64
  [0288:14 C 0] [2016 06-15 T 13:34:26] i301: application to run the package: vcRuntimeAdditional_x64, action: install, path: C:\ProgramData\Package Cache\{BC958BD2-5DAC-3862-BB1A-C1BE0790438D}v14.0.23026\packages\vcRuntimeAdditional_amd64\vc_runtimeAdditional_x64.msi, arguments: 'MSIFASTINSTALL = '7' NOVSUI = "1" '
  [1780:14F8] [2016-06 - 15 T 13: 34:30] i319: applied run package: vcRuntimeAdditional_x64, result: 0x0, restart: None
  [0288:14 C 0] [2016 06-15 T 13: 34:30] i325: registration dependency: {e46eca4f-393b-40df-9f49-076faf788d83} on supplier batch: Microsoft.VS.VC_RuntimeAdditionalVSU_amd64, v14, package: vcRuntimeAdditional_x64
  [0288:14 C 0] [2016 06-15 T 13: 34:30] i301: application to run the package: Windows7_MSU_x64, action: install, path: C:\ProgramData\Package Cache\42D5BEC7DDFBD49E76467529CBC2868987BF8460\packages\Patch\x64\Windows6.1-KB2999226-x64.msu, arguments: '' C:\Windows\SysNative\wusa.exe' 'C:\ProgramData\Package Cache\42D5BEC7DDFBD49E76467529CBC2868987BF8460\packages\Patch\x64\Windows6.1-KB2999226-x64.msu' / quiet /norestart'
  [0288:14 C 0] [2016 06-15 T 15: 27:28] e000: error 0 x 80070642: aborted during the MSU progress Bootstrapper.
  [0288:14 C 0] [2016 06-15 T 15: 27:28] e000: error 0 x 80070642: cannot run the MSU package.
  [1780:14F8] [2016-06 - 15 T 15: 27:28] e000: error 0 x 80070642: can't set the MSU package by computer.
  [1780:14F8] [2016-06 - 15 T 15: 27:28] i319: applied run package: Windows7_MSU_x64, result: 0 x 80070642, restart: None
  [1780:14F8] [2016-06 - 15 T 15: 27:28] e000: error 0 x 80070642: cannot run the MSU package.
  [0288:14 C 0] [2016 06-15 T 15: 27:28] i372: the end of the Session, the registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ {e46eca4f-393b-40df-9f49-076faf788d83}, return to: ARP, restart: None, turn off the resume: No.
  [0288:14 C 0] [2016 06-15 T 15: 27:28] i371: update of the session, the registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ {e46eca4f-393b-40df-9f49-076faf788d83}, return to: ARP, insider reboot: no, turn off the resume: No.
  [1780:14F8] [2016-06 - 15 T 15: 27:28] i399: put full: 0 x 80070642, restart: None, ba asked to restart: No.

  Hi Laurin,

  Here's what I suggest you do:

  Install the following updates on your computer and then try to install Microsoft Visual C++ 2015.

  (i) Update for Windows 7 for x 64-based systems (KB2999226)

  (ii) Update for Universal C Runtime in Windows

  Hope this information is useful. Please feel free to answer in the case where you are facing in the future other problems with Windows.

• Finesse SSO Bypass URL

  Dear users of the forum.

  I know these are the URL in order to bypass the SSO admin UCCX and ease of maintenance, but y at - it for Finesse? My customer is having some problems with Finesse and we suspect it might be THAT SSO associate who has been activated after they upgraded to 11.5 UCCX.

  • For Cisco Unified CCX Administration URL: https:///appadmin/recovery_login.htm

  • URL for Cisco Unified CCX of maintainability: https:///uccxservice/recovery_login.htm

  Thank you, Tim.

  Tim, it's not a URL of derivation for the Finesse you for the Administration of the CCX. The only option in the case of SSO does not will be to turn it off and let the agents login and authenticate either against CM or LDAP where CM is integrated with AD.

  Concerning