Unable to connect to a network printer

I am unable to connect to my network printer, even if when I run the command 'Connect to the printer' and select 'network', while the program is able to see my network printer, it crashes when I select the printer.

I was able to connect to the printer in the past, but for some reason any printing interrupted.  I deleted and reinstalled the printer (HP OfficeJet Pro 8600) with the CD that came with the printer and once again, while trying to connect it froze.

Any suggestions would be greatly appreciated.

Hi André,.

Welcome to Microsoft Community where you can find all the answers related to Windows.

According to the description provided, looks like you can not connect to the network printer.

I have a couple of steps, which I think should help you with this problem.

Method 1:

Try the steps mentioned in this link and check:

Solve printer problems

http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-printer-problems

Method 2:

Visit this link to learn more about "Troubleshoot network printer."

http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-network-printer-problems

In addition, visit these links and check:

What are printer permissions?

http://Windows.Microsoft.com/en-us/Windows-Vista/what-are-printer-permissions

Troubleshoot file and printer sharing

http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-file-and-printer-sharing

Hope this information helps. In case you have issues with Windows, post here to Microsoft Community.

Tags: Windows

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