Unable to connect to the internet or system restore

My daughter has a Toshiba laptop with windows 7.  It cannot connect to the internet and when she tried to system restore can't restore of the system due to an internal problemCan says anyone offer solutions.

Hello

This can help you, because these are the normal reasons for problems with SR:

1. If you are using Norton, you should disable Norton inviolable Protection before using the system restore.

http://Service1.Symantec.com/support/sharedtech.nsf/pfdocs/2005113009323013

AVG will cause problems with SR too.

«Temporarily disable AVG»

http://www.Avg.com/ww-en/FAQ.Num-3857

2. try to use Safe Mode system restore.

http://Windows.Microsoft.com/en-us/Windows7/products/features/system-restore

"Start your computer in safe mode.

http://Windows.Microsoft.com/en-us/Windows/Start-computer-safe-mode#start-computer-safe-mode=Windows-7

3 Malware will stop at the system restore.

Download, install, update and scan your system with the free version of Malwarebytes AntiMalware:

http://www.Malwarebytes.org/products/malwarebytes_free

See you soon.

Tags: Windows

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