Unable to connect to the printers connected to computer win xp on network

All our computers are running win xp 32 bit all are updated to the same version of updates and service pack 3. On the computer we recentlty built, we run an i5 processor. The system works very well but still cannot connect to the Brother laser printers HP 6890 that are connected directly to another computer in the office. I keep getting the message "the server for the printer" Brother FAX-4100 "doesn't have the printer driver installed." If you want to find the right driver, click OK. Otherwise, click Cancel and contact your network administrator or the OEM for the printer driver. "When I click ok a dialog box opens sloping necessary file: inf for Brother FAX-4100 printer driver. Inside the box, it says "the file ' *.» INF' (unknown) is needed. Type the path where the file is located, and then click OK. The problem is that I can't find this file anywhere on the XP Winws installation disc. I have download the driver of brother, but he does not want to install this file either. Normally I just click on the printer machine and it installs the driver automatically, the other computers on the network are not having problems to connect to printers on this computer. The same message applies to the HP 6980 printer as well. What should I do to install this printer on my system, so I can print to this on this computer? Where is the. INF file the
 
Thank you
 
Jaime

Hi JaimeDiaz,

1. is the computer connected to any domain environment?

Method 1

You need locate the INF file that is required for the printer on the computer on the Windows XP CD.

I suggest that you navigate to the location below when it prompts for the required INF file.

C\Windows\INF

Check if it helps.

Method 2

If the previous step fails, then uninstall the printer in Device Manager and restart the computer for Windows automatically install the printer driver and check if it helps.

Troubleshooting of conflict of devices with Device Manager

http://support.Microsoft.com/kb/310126

Also run the below Microsoft fixit tool and check if it helps.

Problems printing and printing errors

http://support.Microsoft.com/mats/printing_problems/

Tags: Windows

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