Unable to save picture/scan, MAC version 10.9

I get an error when I try to save a scanned image/document to the scanner on my computer.  It telling me that I need to check to see if the properties are unlocked.  It is unlocked, but all I get is a black image with a few broken lines.  How can I solve this problem?

Thank you

Hello

Please check the printers supported list and try the following fix:

http://support.Apple.com/kb/DL907?viewlocale=en_US&locale=en_US

Kind regards.

Tags: HP Printers

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