Unable to scan from officejet j4680 for Mac OS10.6

I get an "unknown error" message when I try to scan from officejet j4680 on my Mac (OS 10.6).  I can print, but not an analysis.  Are there simple troubleshooting patches?  Thanks, Gil

Restart the Mac,

Apple menu > software update... Install updates

If it does not perform these steps:

  • Applications
  • Uninstalling HP * warning step below it will remove all THE HP software *.
  • Hold down CTRL and CMD and Option on your keyboard while clicking on uninstall to remove all software
  • Apple menu > System Preferences > print and fax
  • Hold down the CTRL key and click in the white box on the left side.
  • Release CTRL key, and then click Reset printing system
  • Applications > utilities > disk utility
  • Check the permissions of the drive
  • Repair disk permissions,
  • Download the latest software from HP
  • http://FTP.HP.com/pub/softlib/software10/COL30074/MP-74787-1/HP_Installer_Officejet_Full_Group04_10.3.dmg
  • Install and try to start a new search

Tags: HP Printers

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