Unable to scan from immprimante

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• HP3070 b611all in a printer: HP3070 unable to scan from the printer control panel

  Hello

  Although I can scan a document from my laptop I can't do it from the printer control panel.

  I tried following the instructions in the Support Center
  "HP Deskjet 3070 e - all-in - One Printer Series - how Scan: from the control panel" but I didn't know where I could: ' activate the scan to the computer connection (Windows only).

  Anywhere there is no mention of "Scan" under settings B3070 only in a separate file, HP Scan on my system...

  Thanks for your help so far.  I now have much more HP files/programs that I started with.  What can delete and to be able to continue to print wireless & scan of the computer, or maybe I should ask what files do I need and I can uninstall.

  I ordered the following cable to establish a connection between my laptop and a printer?  I hope it is the right one.

  USB printer cable lead for HP Hewlett Packard and Lexmark A - B

• Unable to scan from officejet j4680 for Mac OS10.6

  I get an "unknown error" message when I try to scan from officejet j4680 on my Mac (OS 10.6).  I can print, but not an analysis.  Are there simple troubleshooting patches?  Thanks, Gil

  Restart the Mac,

  Apple menu > software update... Install updates

  If it does not perform these steps:

  • Applications
  • Uninstalling HP * warning step below it will remove all THE HP software *.
  • Hold down CTRL and CMD and Option on your keyboard while clicking on uninstall to remove all software
  • Apple menu > System Preferences > print and fax
  • Hold down the CTRL key and click in the white box on the left side.
  • Release CTRL key, and then click Reset printing system
  • Applications > utilities > disk utility
  • Check the permissions of the drive
  • Repair disk permissions,
  • Download the latest software from HP
  • http://FTP.HP.com/pub/softlib/software10/COL30074/MP-74787-1/HP_Installer_Officejet_Full_Group04_10.3.dmg
  • Install and try to start a new search

• Unable to scan from my HP OfficeJet Pro 8600 Plus to my Mac iOS 10.10

  Just bought a new Mac and execution of Yosemite. Tried to add my 8600 and it prints but will not scan. When you try to scan to the computer, a message "the HP software required for the Scan of the computer could not be located on this computer. Please download and install the latest HP recommended software for your device to http://www.hp.com/support and then try again. "When I followed the link, he directs me to download the driver again... and the beginning of the cycle. I tried to uninstall completely while following the previous suggestions in the forum, but nothing did.

  I'm a new Mac user, but just can't understand why it would work on my PC and not the new Mac.

  Hi castagmc,

  Welcome to the HP Forums.

  I see that you experience a problem when you attempt to get the new Yosemite driver installed for the printer.

  I have some suggestions that we can try to solve this problem.

  First of all, please remove the cable usb from the printer and Mac and leave that it disconnected until further notice.

  I have a link that I give you which gives detailed instructions for uninstalling the printer software.

  Once the uninstall is complete, reboot the Mac for changes to take effect.

  When the Mac is back running, disable any anti virus protection, you can running. We don't want anything to get in the way when reinstall us.

  The next step is to download and install the HP Officejet Pro 8600 series full feature software and drivers.

  The installation will prompt you as to connect the usb cable then please do not it connect before hand.

  Please do not hesitate to write me again if you have any other questions.

  If troubleshooting doesn't help not solve your problem, then I would say call the HP Technical Support to see all the other possibilities for you. If you call in North America, the number is 1-800-474-6836 and for all other regions, please click here: click here.

  Thanks for your time.

  See you soon,.

• Unable to scan from my HP printer.

  Original title: scanning problem

  printer is connected to the laptop & printer works. Scanner does not "" COMPUTER WAS NOT FOUND. "" ' ENSURE THAT THE INSTALLED HP SOFTWARE "I RE-CHECKED AND IT IS INSTALLED.   So what's the problem?   pls N Tks

  Hello

  1. What is the number of the printer model?

  2 have you installed the HP scanner utility?

  3. What is the error message or an exact error code?

  4. If it works much earlier?

  5. have you made changes on the computer before this problem?

  I suggest you try to use the Windows fax and scan and check if it works.

  Fax and scan Windows:

  http://Windows.Microsoft.com/en-us/Windows7/products/features/Windows-fax-and-scan

  Please respond with more information so that we could help you more.

• HP Photosmart 6510 B211a unable to Scan

  I have a HP Photosmart 6510 B211a e-Print wireless printer/scanner, that I use with my desktop version of Mac OS X Lion 10.7.5 (Mac Mini) and, with the help of Parallels Desktop 7 for Mac, I use it with my Windows 7 PC.  I am not able to scan from my HP Photosmart 6510 to my PC and not able to scan from my PC to my HP Photosmart 6510.  Moreover, I am able to scan from my Mac to my HP Photosmart 6510, but unable to scan from my Photosmart 6510 to my Mac.  I want to be able to save scans on my PC (and not only on my Mac) and be able to scan from my HP Photosmart 6510.

  Also, I am able to print from my Mac and PC.  The State of the results of the wireless network Test, "no problem found.  Congratulations on the successful your printer wireless installation. »

  "When I try to scan from the HP Photosmart 6510 as a document in the file, I get the error message"Unsuccessful Scan"and"... the States please make sure that your computer is connected to the printer and try again. "When I try to scan from my PC (from measures taken by scan - scan a document or photo), I get a long error message title 'inaccessible Scanner.  I temporarily turned off my Mac and PC firewall, but I always encountered these errors.

  Recently, I changed my phone LAN Ethernet line.  Before this change, I had no problem (at the beginning, when I bought my Mac Mini and Parallels Desktop 7 for Mac, it was very difficult to get printing and scanning to work).  Now I don't know what else I can do other than HP Photosmart 6510 to uninstall and reinstall.  Before I do, I want to know if there is anything else I can do, and if someone else had a similar situation, especially those who use Parallels Desktop 7.

  Good news!

  I was not contacted Parallels, I found another HP discussion not being able to scan.  Embarrassing, I also realized that I never properly uninstalled my printer/scanner on Windows and Mac.  Firstly, I correctly uninstalled (i.e. completely) the printer on Windows and Mac, I reinstalled the printer for Windows using the floppy disk, found the site to download the latest firmware of HP, software and tools of the diagnostic utility (http://h10025.www1.hp.com/ewfrf/wc/product?cc=us&lc=en&dlc=en&product=5058336), reinstalled the printer for my Mac, run the tool of diagnosis utlity for printing on Windows (strange that it showed was installed my network printer but gave me an error that it) was not installed, so I clicked 'install'), and finally, I ran the scan on Windows diagnostic utility tool.

  I am now able to print and scan without problems.  Unfortunately, whenever I do a major change (upgrade of Parallels or MAC OS), I must start the process again.  At least now I have the process documented for future use.

  Thank you for your patience and your help.  I am ready to close this discussion as resolved.

• HP all in one c4180 "unable to scan or copy.

  Using Windows 7 and my HP C4180 not scan or copy and comes up with the message "unable to scan or copy.  This "all in one" used to work on my old computers using Vista and XP but will not now work on any of them.  (Also my very old OfficeJet G85 has also stopped working with a similar message from the scanner does not).  I downloaded from online new drivers for windows 7, but I still get the same message.  I tried uninstalling and reinstalling but still not good.  Someone out there who can help please?

  Hello Chrissygee

  In general, this error is associated with failure to scan. Scanner failure is a hardware problem and the printer will need maintenance.

  I suggest all initially following the article a 'Scanner failure' message on the all-in-one control panel and you can not scan, copy or fax .

  NOTE: the last part of article (three Solution) is a function of the printer. It has some links to the HP warranty check tool and warranty options.

  If the problem persists you must call technical support at the 800-474-6836. If you do not live in the United States / Canada region please click the link below to get help from your region number.
  http://www.HP.com/cgi-bin/hpsupport/index.pl

• scanning from hpOfficejet Pro 8610 for OSX ELCapitan

  I can't scan from my Officejet Pro 8610 All-in-one scanner my computer Mac (OSX El Capitan).  It prints well ok.  Someone can help me.  Thank you.

  Hi @Ellen6,

  Thanks for joining the Forums of HP Support for a solution to your problem of scanning.

  I understand that you can print fine on your computer Mac OS X 10.11 El Capitan for a HP Officejet Pro 8610 e-all-in-one printer, but you are unable to scan. I would like to help with that.

  I would like to start by resetting printing Mac system. If you are unsure how, here is an Apple Support document that can help - reset the printing system.

  After resetting the printing system, the printer will have to be added to the printers and Scanners window. You want to make sure that you select the driver "HP OfficeJet Pro 8610 series" instead of the driver "AirPrint" in the menu in the window of printer "Add" drop-down 'use'. Here is a document that can help with this if needed - Add or remove a printer.

  Please let me know if that solves the problem, or if you need assistance.

• OfficeJet Pro 8610: Cannot scan from the document feeder

  I'm unable to scan a document using the ADF.  This has never been a problem until I recently updated my OS from Windows 7 to WIndows 10.  Nothing I found online seems to solve my particular problem.  My printer is connected to my Lenovo ThinkPad W520 computer by USB, this is what I've learned so far:

  I can print without problem.

  I can copy a document from the Board without any problems.

  I am able to copy a document using the charger, so the charger seems to be working.

  I am able to scan a document from the tray, then the scan function also seems to work.

  I checked the updates and the printer indicates that the firmware and software are up-to-date.

  What can I do to once again allow me to scan a document from the document feeder?  Your help would be much appreciated.

  Yes, under "Source", I got "Use Document Feeder so burdened" and I got the beep signaling that the document is loaded in the feeder.  So, it wasn't the problem, but I do it thanks for trying to help out.

  Fortunately, I finally found a solution, although it took a job.  I have reset the printer to its defaults, uninstalled the printer (and its drivers) from my computer, downloaded the latest HP drivers (even if the printer had stated that he was "aware" before all this effort) and reinstalled the printer from scratch.  A lot of work, but the printer works now as it did before my upgrade to Windows 10.

  While I'm not a "techie" and do not really understand why things work the way they do, I hope that my efforts may provide ideas for others who may have similar problems after upgrading to Windows 10.

• Touchsmart600 HP: hp printer is unable to scan to hp touchsmart, lost connection

  I recently bought and successfully connected a new printer HP Photosmart6520, all functions worked fine including my HP Touch Smart scan, but recently, I have been unable to scan to my PC. I can scan my Acer laptop without problem so I know printer works properly. Need advice on how to fix... Thanks Mick

  (Personal information by moderator)

  Hello @mickyar,

  Welcome to the Forums of HP Support!

  I understand that you are having problems when you try to scan from your computer Windows 7 to your HP Photosmart 6520 e-all-in-one printer. I would like to help you today with this problem of scan. Now, because you are able to scan to portable, we know him problem that you are experiencing are not caused by the printer or the connection. Rather, there may be some kind of driver or software conflict occurring on your Windows 7 computer that is the origin of your scans to fail.

  To begin troubleshooting can I please have you click here to download HP Print and scan of the doctor tool. Once you select the link, only the installer so that the tool will start automatically. If you have the ability to run please click Run. Depending on your internet browser, you can only have the option to backup. If you save just click Save. Once the download is complete, please select the download package and click on Run to launch the tool. Please cross the HP printing and analysis tool of the doctor to "thedifficulty of analysis." If connection, software or driver conflicts turns out that the HP print and scan of the doctor tool will attempt to resolve these conflicts for you. Once the tool has completed please test scan again to see if the problem is resolved. If you see errors in the analysis of the doctor tool please take note of them that I will need to know exactly what is happening.

  Please reply to this message with the result of the execution of the HP print and the tool of analysis of the doctor. I look forward to hear from you!

• hp5610: unable to print from the internet regardless of search engine

  I'm unable to print from the internet regardless of internet search engine. I ran the impression scanning hp doctor who shows no match port, I don't know what that means. What I've tried is; power off printer, internet modem and usb ports restarted, changed, cable and ethernet cable. This problem has been resolved before by switching engines, this has no effect now. Help

  Mikev

  Welcome to the community of HP @mikiev,

  I read your current and previous posts about how you can't print from the internet, and I wanted to answer you with my suggestions. I understand that you have tried to use different however search engines, try to return to my colleague's response @RnRMusicMan on the link below and try to use another web browser altogether. Again, if you use Google Chrome, try Firefox or Internet Explorer.

  • problems printing from the internet

  If Chrome and Firefox will not print, try printing from NotePad, which is a program that is preinstalled on your system to see if the draws work from there.

  You can also try uninstalling and reinstalling Google Chrome or Firefox, whatever one you use often, to see if that helps the printing problem.

  Let me know what is happening and we can go from there!

  Good luck

• my HP officejet 4500 Wireless has problem "FAILURE of the SCANNER. UNABLE to SCAN, COPY OR FAX SEND"help!

  Help, please... I bought the printer on May 1, 2011, (a year ago) and now I am facing problem of unable to scan, copy and fax. Help, please. Thank you

  Hi trebreklaw,

  Download and install the full software functionality from the link below.

  Driver and HP Officejet Full Feature software

• I have a printer HP photosmart premium c309gm - I'm unable to scan documents on my computer to the printer. What can I do to implement that?

  I have a HP Photosart/c309gm premium wireless printer.  I'm unable to scan a document to the printer on my computer.  What can I do to implement that?  It's not a problem with printing from my computer, I just can't access the scanning functions.

  Nothing to do with the office or to win

  http://h10025.www1.HP.com/ewfrf/wc/document?DocName=c02251801&CC=UK&DLC=en&LC=en&OS=2093&product=3793676&sw_lang=#N6409

• HP C7240 message "Unable to scan, copy or fax" appears when I lift the cover on dish

  This happened for some time. Whenever I raise the lid, this message appears: "unable to scan, copy or send a fax. If I type "OK" everything returns to normal. I am able to fax and scanning from the doc feeder, but some things are just too thick to put thru. I tried to put my paper under the lid while the appliance has been turned off, so I was not raised the lid, perhaps thinking he might still scan from the dumpster, but no. I get the same message as soon as I turn on the printer. Running Windows 7.

  In addition, there is a line on my paper when I scan through the doc feeder. No idea how to get clean or repair everything that makes the line?

  Thank you!

  Yes, life has a way of doing that sometimes.  I'm you a link to a document of troubleshooting for lines in copies of the automatic feeder (ADF) documents.  Click here  A thorough cleaning of the ADF will probably solve this problem.

  The error message "Unable to copy, scan or fax" may be more difficult to overcome.  On the only step left that could be considered would be a semi full reset.  This reset the default printer and clear the memory.  If the printer was on a wireless network, it should be removed and would need to be reconnected.  If you want to try this, I can send you the steps in a private message.  I need you agree to not post the stages.  Let me know what you decide.

• Unable to Scan to the computer after downloading macOS Sierra. Is this a software problem?

  How can I scan from HP Envy 4500 to computer after downloading macOS Sierra?

  Hello wdemetris,

  Thanks for asking for scanning helps here in the Apple Support communities. I understand how it is important to have access to your scanner and am happy to offer help for this.

  As a precaution, we always recommend that you have backups to make sure that all your data is safe. You can perform a backup using Time Machine and an external hard drive. Use this article to help make a backup of your Mac: use Time Machine to back up or restore your Mac.

  Then, in accordance with article help: printer and scanner for Sierra, El Capitan, Yosemite, and the Mavericks macOS software, the HP Envy 4500 e-all-in-one is supported for printing and scanning. The drivers must be installed, but if not, if it please go to the App Store and check the updates tab to see if there are updates for HP. If there is, please install.

  If you have only general questions about how to get your updated scanner in place or how to scan pictures, please check out these two articles: macOS Sierra: implement a scanner & macOS Sierra: scan images or documents. If everything is configured correctly and you still have problems scanning, please visit this help article: macOS Sierra: scanning troubleshooting.

  Thanks again and have a great rest of your day.