Unity logon prompt play incorrect language

Hi all

I'm having a terrible time get the unit to work with the languages I want! Here's the scenario:

1 operating system installed with "English (United Kingdom) as the default locale.

2. the unit is installed with American English, British English, people's Republic of CHINA Chinese and English Australian.

3. under "Setup \ Phone Languages' load we have UK English and Chinese Hong Kong."

4 English UK has the default phone language.

When customers with a mailbox reaches the unit they receive UK English guests and that's right. When someone is passed to the unit, they receive British English that is also correct.

However, when a phone no subscribers hit the unit they the message "Hello, Cisco Unity Messaging System" in Australian English. I can't see how this can happen! The default language is set to the United Kingdom, all call handlers are attached to the United Kingdom and English Australian is not yet loaded. How is that possible? Am I missing something?

The only hint that I can find is an error that occur sporadically in newspaper NT events:

Cisco Unity Server Manager sentence encountered a serious error.

EXPLANATION:

The specified language is not charged. Check that the specified language is installed and that you have a license for multiple languages.

TECHNICAL DETAILS:

Method: Expression Server Manager::CreatePhraseServerSU

Language: ENA

This could be the culprit? Does anyone have suggestions I'm dying here. Thanks in advance.

See you soon,.

Greg.

What you hear is a _greeting_ of pre recorded not a guest - so the first language you have installed (which I believe is English AUS when selected) will copy the greetings of the system which includes a few files includng voice called Administrator, your distribution list names and the greeting itself - opening is expected that the customer will save their own opening so not too much time is devoted to worry about the of which several language versions of these vows are copied during installation - most people don't leave this default prompt, they want their name of company there and other...

Greetings don't change languages when you switch languages of the system, only guests...

Tags: Cisco Support

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