University paid for 1 year of CC, but I'm stuck with the trial version.

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• My University provides all students with the cloud of Adobe for their PC. I downloaded and exchanged a code for this, but it only gave me the trial versions of each product. How can I get full versions, since I have already apparently purchased m

  My University provides all students with the cloud of Adobe for their PC. I downloaded and exchanged a code for this, but it only gave me the trial versions of each product. How can I get full versions, since I already seemingly bought my designated code?

  I recommend you to contact our customer service for more assistance. Contact the customer service

  I wrote you a personal message, please check.

  Kind regards

  Bani

• I have a license for CS5 Web Premium (Dutch), but I can't download the right version.

  The version of English, but now, my series is invalid. Where can I download the Dutch version to CS5 Web Premium. Lost my disc

  Or y at - it a way to get my series transferred to a valid English version? Thanks in advance!

  See if the Dutch version is available via the alternative download site.

  You can download the demo version of the software through the page linked below and then use your current serial number to activate it.

  Don't forget to follow the steps described in the Note: very important Instructions in the section on the pages of this site download and have cookies turned on in your browser, otherwise the download will not work correctly.

  CS5: http://prodesigntools.com/all-adobe-cs5-direct-download-links.html

  CS5 is not eligible for a language Exchange.  Does only the latest version, CS6.

• I paid for creative cloud and I I have´t received the serial number. IM always working with the trial version

  I NEED HELP FROM ADOBE. 23 days waiting and still out of work.

  Thank you.

  Hi Mary,

  With Creative Cloud membership a serial number is required for activation.

  I would ask you to please follow the steps mentioned and let us know if problems.

  Kind regards

  Hervé Khare

• Install a new subscription but only able to install the trial version 30 for Photoshop and Lightroom

  Product number: 10368249259 Odered monthly subscription of the creative cloud - photographer (Lightroom and Photoshop). When I tried to install I only be able to install the Trail version (30 days).  Can you help me?

  Please visit: https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html

• I downloaded CC but I can't access the trial version of Photoshop.  When I connect to Adobe, it says download of Photoshop, but apparently not that something is happening, and I find it on my computer.

  

  Also, when I click on the CC icon at the top of my screen, I just get an empty box.

  

  Thanks in advance for your help.

  What is your connection? Photoshop is almost 1 GB in size, it may take a time on a slow Internet connection. There are also direct downloads available.

  Direct download links of Adobe CC 2015: 2015 creative cloud release | ProDesignTools

• Installation of stand-alone 6 Lightroom but CC installed provided that the trial version

  Serial number has been entered, but I got the message below. I tried several times to this situation. So I can just get you 'Connect later', but the version installed is Lightroom CC not the one I brought "standalone". Please help how to solve...

  Moreover, firewall was disabled, and internet connection was connected all the time.

  Help, please...

  Installation of Lightroom 6 actually installed Lightroom CC

  Serialize Lightroom trial to activate like Lightroom 6 CC

  https://helpx.Adobe.com/Lightroom/KB/serialize-Lightroom-CC-trial-to-activate-as-Lightroom - 6.html

• Global switches for Blend and Motion Blur setting will not work with the new version of After Effects 2014.1.1

  I have been using After Effects regularly since 1995. If this isn't an operator error.

  I'm on a new Mac Pro six main with OSX 10.9.5 and 32 GB of RAM.

  Is someone else in trouble with activation mixture and motion blur setting?

  Sometimes I am able to make the global switch seem to be on. It won't even activate the directional blur or frame the mixture.

  I'll answer my own question. Global switches actually work. The separate black boxes that indicate when the global switches are on have been removed and replaced by a light blue outline of the icon of the switch.

• Paid to Muse per month subscription, but it's still the trial version...

  Paid to Muse per month subscription, but I can still see the trial counter to countdown, and I also have the option to purchase, I already did! What is going on?

  Hi Andreas,

  If you work on a Mac, it will leave you not change the hosts file in the folder etc.

  If the hosts file has input from adobe, then please copy the file to the desktop, and then remove the entries of Adobe.

  Once you have successfully updated the hosts file recopy the file etc.

  In case you find it difficult to follow these steps, please contact support for assistance: contact customer service

  Kind regards

  Akshay

• I paid for a year with the full creative cloud but can't find p´the program to download

  I paid for a year with the full creative cloud but couldn't findthe program to download

  To start https://helpx.adobe.com/creative-cloud.html the Cloud

  -Installation, update or uninstall and launching after installation

• I paid for a year and I can't open the app, they say that I can only download the trail version. But my version of trail for indesign is already expired.

  I paid for a year since December 29, 2015 and I can't open the app, they say that I can only download the trail version. But my version of trail for indesign is already expired so I can't use it.

  I received an email that says that the payment has been made.

  Please refer to this document for assistance:FAQ: what should I do if I have a subscription, but my application acts as if I had a trial?

• Keep getting my trial expired notice after that I paid for 1 year subscription last week how license or solve this problem?

  Keep getting my trial expired notice after that I paid for 1 year subscription last week how license or solve this problem?

  Troubleshooting FAQ: What should I do if I have a subscription, but my application acts as if I had a trial?

• I paid for 1 year of Photoshop.i have a card.adobe want me to pay again?

  I paid for 1 year of photoshop 2016 - 2017.why I'm being as to repay. I read on the Adobe website, can I use it on two computers.

  Exchange you the redemption code to activate your account?

  Redemption Code http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

  - and https://forums.adobe.com/thread/1572504

  Your subscription to cloud shows correctly on your account page?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  If you have more than one email, you will be sure that you use the right Adobe ID?

  .

  If Yes

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• I bought a CC of Photoshop, Lightroom + bridge CC yesterday, paid for 1 year. In my creative cloud Manager, it seems that I have downloaded the trial versions of CC of Photoshop and Lightroom CC and also purchased versions. I'm not sure what I'm supposed

  I bought a CC of Photoshop, Lightroom + bridge CC yesterday, paid for 1 year. In my creative cloud Manager, it seems that I have downloaded the trial versions of CC of Photoshop and Lightroom CC and also purchased versions. I don't know what I have to do. Is the version that I use the purchased version? I'm afraid that I always use the 30 day trial version. It will change to that purchased once the payment by credit card has been approved? Or do I have to download some versions of Photoshop and Lightroom again? It is quite confusing. Thank you for your help.

  Your subscription to cloud shows correctly on your account page?

  If you have more than one email, you will be sure that you use the right Adobe ID?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  .

  If Yes

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• Whenever I try to download Photoshop, there is an error message which keeps popping up telling me to download the trial version but I can't find the link anywhere. How can I get to download photoshop (I already paid for it)

  I bought Photoshop and ambient light, but neither will download. When I click on the download button, it tells me that there is an error and the way to fix is to download the trial version, but I can't find the trial anywhere because I've already paid for the full version. How to download?

  Hi Michaelaf66930969,

  Please refer to the FAQ Troubleshooting: what should I do if I have a subscription, but my application acts as if I had a trial?

  Let us know if that helps.