Ink cartridge three colors will not work

I have a HP Photosmart C4680 - tried to install the new tri color cartridge this morning - did not get the usual opinion of real HP part.

Only thing is message on printer "Print cartridge problem" no other no lights on printer - don't know how to print the message.

I reinstalled old cartridge and everything works except not red, that's why a cartridge installed again.  Can I remove the new tri color cartridge and printer works in black mode.

Cartridge purchased at Wal-Mart and they won't take it back because the package has been opened.

Any suggestions?

Thanks for the suggestion - but after to achieve the India and information given to the worker - then, he had need of my serial number printer - printer was upstairs and I was on the phone long enough--I hung up.

I now fear because of another cartridge because I might be too stuck with it. Will use only black ink now much cheaper.  Thanks again

Tags: HP Printers

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