"Unknown device" USB Barcode scanner, problem with the USB controller driver?

Hello

I need assistance with our Barcode Scanners that doesn't work on our newly purchased computers at HP with Windows7 Pro x 64 operating systems.

The brand and model of the bar code scanner is:

Datalogic Heron D130 USB.

When you connect the scanner to a USB port, Windows will try to install this as a HID, but it takes an unusually long time, about 7-8 seconds, to boot the device and install the drivers and appears as an unknown device in windows "devices and printers" and the hand scanner does not work.

Sometimes when you move the USB back can I sometimes the scanner at hand to be recognized as an HID device or a Datalogic barcode scanner,

It works fine until you restart the computer.

After restart the computer cannot detect the scanner Barcode correctly without re - appears as unknown device.

I suspect that there is a compatibility problem between barcode scanner and card USB controller on the computers.

I tried to update all the drivers available on the website www.hp.com and same www.Intel.com (chipset drivers) but nothing has helped to solve this problem

Tried newly bought barcode scanners and "used" barcode scanners earlier who works on other computers, but the problem remains.

I found a workaround by connection of bar codes in a USB hub, and then plug the USB hub to the computer.  And leave the USB - hub to take care of the communication with the Barcode Scanner.

in this case, it takes about 2 seconds for the code scanner barcode to mount correctly in windows under the heading "devices and printers" and then works perfectly, even after a reboot.

I googled after a response after my problem, but it seems I'm the only one who experience this issue. ?!

Bought more than 40 computers that I have this problem.

These were bought at different times with two different for suppliers

Computer model are the following

HP ProDesk 1 400 P/N5S21EA

Specifikations:

http://WWW8.HP.com/emea_africa/en/products/desktops/product-detail.html?OID=6614160#! tab = specifications

Does anyone have an idea what could be wrong and how to fix it?

Thanks in advance

Sincerely

Robert T

Hello

The problem is not power - related.

We use passive USB hubs that solves the problemon these computers.

(it also works with the docks, or if you EliteDisplay E241 HP as we thers a usb hub 2 ports inbulit in monitor that works.)

The problem lies in the incompatibility between the Intel USB controller and the hand scanner, can be connected to USB 3.0

When you let another usb-controller support in handshakeing (such as a usb hub), it works.

Datalogic or Intel would like to acknowledge this error.

Because none of the big companies want to acknowledge the problem or repair, personally chose to switch to an AMD platform / CPU instead of the Intel and now it works fine!

We get more performance for your money when AMD is usually less expensive to purchase.

And because of the poor of Datalogic press where they don't even answer e-mail (their only channel for support)

I chose to stop using their products. I'm going to use another provider / brand of barcodescanners.

Tags: HP Desktops

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