Unrecognized device - graphic amplifier GTX 1070

Hey guys... I really hope that someone can help me here as I got nowhere with online and phone support...... I have an Alienware R3 17 GTX 970 m, i7 6700 HQ, 12 GB of ram. 2016 model... I bought an Alienware with an ASUS GTX 1070 8 GB DDR graphics amp after connecting the amp it powers the fans on the amp... fans on the graphics card are running and propelled too, but the alienhead logo fails to ignite, also not to would not light light on the cable, and the alienware fx shows how disconnected amp graphic. I get a black screen on laptop startup saying. ' device not recognized in the amplifier graphics it supports NVidia cards and amd, press a key to continue "mine is a nvidia card... Here's what I did so far, re sitting the card and cables... reinstall clean Windows 10, 64-bit, version 1607, to update all the last drivers.bios version installed. uninstalled GeForce, drivers, unplug the amp. resinstalled GeForce and all the drivers... twice, the two while the amp connected and disconnected... updated every single on the laptop driver... rebooted the laptop... have done many and repeatedly... my laptop still fails to recognize the external graphics card and I get black unrecognized peripheral said start-up screen... I don't know if it's a hardware or software issue.i previously thought the card was faulty... I went and got a replacement for a new ASUS card, (the previous one was a gigabyte). is it possible that the amp is broken?
Ive spent over $ 900 to get the card and the amp and would really like to use it... as I know it works... but I don't know where m goes wrong... any help is appreciated
Thanking you in advance.

Hello, Andrew. Just a quick update... as I suspected... It was the AGA... I borrowed my friends AGM (who lives about 30 miles away) I thought that the drive is worth the shot... so came home... connected all the cables... turned on the laptop... BAM! It has detected the card immediately... I didn't have to update or download anything... I don't have the black screen at startup (device not recognized screen). played metro 2033 redux. smooth as butter 60 fps with al maxed out... also tried linking the AGA to my 65 inch curved 4 K tv... and he played incredibly with this also... tried to plug my AGA back... same problem... black screen... spent my AGA Fellows >. has worked like a charm... send then the AGM back to dell... and ask for a replacement :-)

Tags: Dell Products

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