Update blackBerry Smartphones software device with BES

Similar Questions

• Error on update blackBerry Smartphones software

  Hello

  I Keeping getting the following error message when you try to update my software BB on my BB Bold 9900 using MacBook Pro:

  BlackBerry® Desktop Software could not validate your update to the BlackBerry® device. Aborting installation because of the failure of the validation. Some unsatisfied dependencies contained package.

  My BB Messenger seems to have disappeared, but still is still installed on my phone while I was trying to force an upgrade re your suggestions on some of your other discussions

  Just for your information and for others in a similar situation, I managed to fix the problem. Somehow BlackBerry Messenger had been corrupted and could not be uninstalled through the BlackBerry Desktop Software. Don't know if this is a quirk of Mac! However, there is a hidden agenda somewhere Application Manager in the Bold 9900, accessible through the search utility, which he skipped completely allowing a relocation of a clean version of the BB Messenger & removing the problems expressed above.

  "Happy days are here again... »

• Updated blackBerry Smartphones Software and device dead!

  Replied to the email announcement for the new software update, wnet through the steps, in the middle of the update the BB desktop manager deplayed an error message and my camera was cut.

  Any ideas who do?

  Do it again...

  Manually download the OS on your PC, see the thread here with directions and a link:

  http://www.BlackBerryForums.com/General-9000-series-discussion-bold/201869-latest-OS-9000-bold-4-6-0...

  Good luck. I hope that you had a recent backup of your device, I hope that the upgrade process made a backup properly.

• Update blackBerry Smartphones Software for BB Torch 9800

  Through Twitter, BlackBerry help, I have been informed reliable informed that there is a software update for the BB Torch 9800. But check with phone system update could not find it. Someone out there check, provide me a link to the update?

  mondi21 wrote:

  JSanders is right, you cannot update the Torch 9800 OS 7.1 (not even OS 7)

  

• Log files from blackBerry Smartphones software device

  Are there log files created when you perform a device software update using the BB Desktop Manager?

  I have searched my PC no matter than it is with the date of the upgrade, but can't find anything about that.

  Any ideas where these logs (if they exist) are stored?

  Thank you

  Thank you I am glad you figured it out.

  Please resolve the post so other can get your answer faster.

  Thank you

  Bifocals

• Update blackBerry Smartphones Software 9320

  My 9320 updated its software through desktop software and the screen still reached App Error 200 and request to reset when you do this, it's just that once again, what do I do?

  That fixed it thanks a lot

• 'Blackberry Internet Browsing Service' to push the service on device with BES

  Hi, expert, from this link: http://supportforums.blackberry.com/t5/BlackBerry-Push-Development/Push-registration-returns-rc-1000..., we have the Service book called 'Blackberry Internet Browsing Service' or 'BIS-B '. In service to push page, I saw that too.

  It worried me a little. Let's support our agent for device with BES with Push using the blackberry infrastructure. "Blackberry Internet Browsing Service" will still be available for the device associated with BES? If this isn't the case, it would be great forced to use infrastructure Blackberry push service.  I tesed on my device that is associated with a BES, but I'm not sure it will work for all cases. Any confirm on that?

  Pushing to BES only devices is done via the Server BES not BIS push server. This is why companies like the solution BlackBerry because they control their own devices and have the option to only allow the 3rd third party to interact with devices. Some companies allow BIS books on device of service and others not - his company policy.

• PROBLEM WITH SOFTWARE UPDATE blackBerry smartphones! -BLACKBERRY BOLD 9900-

  Good evening! I have a problem: I have a blackberry bold 9900, worked well until the update of the software this morning when I received a request for a general. has this time the phone no longer works: sometimes, if I connect to the computer, I see the Red led light, but no more, after a white screen with an hourglass, but nothing more... What should I do? It worked perfectly until this morning! I never had no problem with blackberry, I have more than two smartphones and Tablet playbook!  I really like RIM... Thanks a lot for your help!

  You are welcome.

  Good luck.

• BlackBerry Smartphones Software update problem with new tour

  I got my wife a tour yesterday. When I connected it to my laptop to add music, it says that there is a software update (OS 4.7 and other files). So I updated the device (took about 45 minutes or more). Then I clickd'autant Media Manager to see, I had not installed it yet (I use Media Sync with my Storm). So I installed Media Manager and said to reboot my PC. So I restart and reload the desktop software and low, and here I thought I should do the exact same device update that I had done a few hours ago!

  The unit works fine as far as I can tell. Would it be a bug in the desktop software? A glitch in the OS device? Or should I re - update the tour just to be sure (where he actually has not worked right the first time)?

  If you need more info, let me know what you need.

  OK, well... Sorry, the operating system is not updated. The Tour launched with OS.40 and, last week, Verizon started pushing notificiatons for update of Os.53, so what is updated to the device, the operating system was NOT.

  so... my recommendation - do a full backup in the first place with the Director of office and then allow the upgrade of operating system continue.

• Update on 9360 bb curve blackBerry Smartphones software

  Hello

  my phone needed to update the software so I chose for her to do. However, it has reached the stage where it is back up my data, but it has now ceased on 12% overal completion for several hours. I took battery out and tried again, but it has again reached the same point and doesn't seem to make any progress.

  Any suggestions on what I should do? is there a problem with my phone or does it take time?

  Help!

  Nicola

  Two options to try:

  One:

  • Open Blackberry Desktop Software & connect your device with the PC using the USB cable, without inserting the battery.
  • You have three Retry option, update or cancel, and then click Update.
  • Once it is at the stage of the "initialization of pocket" update, then insert the batteries.
  • If this does not work, and you get stuck on the safeguarding of social data feeds, go to the second method below.

  Second:

  • Start your BlackBerry in safe mode.  Article ID: KB17877 how to start a mode BlackBerry smartphone without failure http://www.blackberry.com/btsc/KB17877
  • Connect to the BlackBerry Desktop Software and allow handheld to connect. If you are prompted to update, cancel the upgrade for later.
  • IF you can not connect or your desktop software does not recognize your device in Mode safe, please follow the instructions here to force detection: Article ID: KB10144 how to force detect the BlackBerry smartphone using the Application Loader
  • Go to device > delete > SELECT DATA > select this option to remove the Social flow and smart card data bases and follow the rest invites you to complete.
  • Now, you can go back and click to update the device through the Desktop Manager, or restart the BlackBerry in normal mode and continue on the upgrade of the air.

• Frozen to the software update blackBerry smartphones

  I have a Blackberry Curve 9360 and it is frozen all by doing an update of the software (progress overall backup 13%).  It has been like that for the last two hours.  I tried to take out the battery, but it just goes back to the same screen when it restarts.

  Can anyone help please?

  Two options to try:

  One:

  • Open Blackberry Desktop Software & connect your device with the PC using the USB cable, without inserting the battery.
  • You have three Retry option, update or cancel, and then click Update.
  • Once it is at the stage of the "initialization of pocket" update, then insert the batteries.
  • If this does not work, and you get stuck on the safeguarding of social data feeds, go to the second method below.

  Second:

  • Start your BlackBerry in safe mode.  Article ID: KB17877 how to start a mode BlackBerry smartphone without failure http://www.blackberry.com/btsc/KB17877
  • Connect to the BlackBerry Desktop Software and allow handheld to connect. If you are prompted to update, cancel the upgrade for later.
  • IF you can not connect or your desktop software does not recognize your device in Mode safe, please follow the instructions here to force detection: Article ID: KB10144 how to force detect the BlackBerry smartphone using the Application Loader
  • Go to device > delete > SELECT DATA > select this option to remove the Social flow and smart card data bases and follow the rest invites you to complete.
  • Now, you can go back and click to update the device through the Desktop Manager, or restart the BlackBerry in normal mode and continue on the upgrade of the air.

• BlackBerry Smartphones Software Update

  Hai everybody, I'm new as a BlackBerry user. I tried to update my BB of smartphone and pop up see the message your BlackBerry is up to date. But I I have found a new version came out with my site Web de BlackBerry operator.

  Should I stay with the current version or upgrade to the new version?

  Hello and welcome to the community!

  Only you can decide what you should and shouldn't do. As a general rule, it is good to update the operating system more recent available because this would have features, fixes and features not in older versions. If the OTA update does not offer you anything, then you can force it via PC (you can't do this on MAC):

  (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

  2) uninstall all the BB OS packages from your PC,

  (3) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/software/desktop.html

  (4) download and install on your computer, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp
  • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

  5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

  6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...
  • Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC.

  If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!

• Update blackBerry Smartphones / Device Manager issue

  Hey guys, I have a problem.

  I recently acquired a Blackberry 8330 and let me start by saying this: it's one of the best machines I've ever held. It is simply amazing.

  I installed the Device Manager and have been using it without any problem. Then, I went and did an update wireless with my phone, the upgrade of the OS. Since I did this, however, the Manager has recently stopped recognizing my device - my computer recognizes him again, as he charges when it is plugged in and I can always access to the hard drive, but for some reason, I cannot use the Device Manager to do anything - down, States in the Device Manager there is no trendy Black Berry as shown by the 'None' exposed next to the Pin number.

  What can I do? I really need to access blackberry via the Device Manager. Someone, please help > _

  Things I've tried:

  -Restart the Blackberry (both by pressing the red button and pull the battery and re insert)

  -Update the device to the more recent version Manager

  -The latest version is uninstalled, then download and install the version provided with the blackberry (4.2)

  I noticed that the CD that came with the device itself does not contain the most recent edition of the Device Manager, if that means anything. It's just weird that the Device Manager has stopped working after I upgraded. Currently, my OS is V4.5.0.175. I've recently updated both my 8310 Black Berry - same question parents. Before, I could access it via Device Manager. Now, I can't. Please help me!

  -Santos

  Ahhhh Yes... interesting... try these:

  Here is the list of troubleshooting atricles... I hope that something will be useful:

  http://supportforums.BlackBerry.com/T5/BlackBerry-Desktop-software/tips-for-getting-BlackBerry-deskt...
  KB02640 Troubleshooting USB connections
  KB15486 Top 10 smartphone BlackBerry and BlackBerry Desktop Manager troubleshooting tips
  KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
  KB00019 PIN code not displayed in BlackBerry Desktop Redirector
  KB10938 "Current USB charge is insufficient," appears on the BlackBerry smartphone
  KB01451 How to enable Sync advanced logging if a wired synchronization fails

  In addition, make sure you use only the root USB ports... without hubs (sometimes the front-end ports are hubs... use a rear USB port). And don't forget to try to disable the USB power management in the configuration of your system (Device Manager).

  My apologies in advance if this is redundant - there is no way to be sure that if you have already seen and tried these.

  I hope that something it is useful!

  See you soon!

• 9860 blackBerry Smartphones software update... IN CASE OF FAILURE

  Like a good little BlackBerry user, I followed the prompt to load a software update.  He asked the question, "Are you ready to be two hours without your phone or emergency access?"  I said, Yes, and he began "backup of your data.  Unfortunately, it is stuck at 6% in "progress in the backup set".  I tried turning off and re-boot and it always gets stuck at 6%.  If I'm doomed?  What I can do.  Will reads now and pray that he will magically fix itself from one day to the next.  If not, then I hope you smart people in these support forums will have the answer for me.  Thanks in advance for your help.     Stephani

  • Start your BlackBerry in safe mode.  Article ID: KB17877 how to start a mode BlackBerry smartphone without failure http://www.blackberry.com/btsc/KB17877
  • Connect to the BlackBerry Desktop Software and allow handheld to connect. If you are prompted to update, cancel the upgrade for later.
  • IF you can not connect or your desktop software does not recognize your device in Mode safe, please follow the instructions here to force detection: Article ID: KB10144 how to force detect the BlackBerry smartphone using the Application Loader
  • Go to device > delete > SELECT DATA > select this option to remove the Social flow and smart card data bases and follow the rest invites you to complete.
  • Now, you can go back and click to update the device through the Desktop Manager, or restart the BlackBerry in normal mode and continue on the upgrade of the air.

• BlackBerry Smartphones BB8100 device software v5.0 Upgrade... FATAL ERROR

  Guys,

  I have a BlackBerry 8100 with software version v4.2.1.101. With this version, I could not able to listen to music through my bluetooth (wireless). So I dicided to upgrade my software with version 5.0 (later). I downloaded the 5.0 version of the Desktop software and installed in my laptop.

  After installed, software to office by train to install device software v5.0 in my blackberry8100 which is connected via the USB port on my laptop.

  He has been collecting information from device and tries to save my camera... so far very well.

  After backup, next step is, 'connecting to the device ROM', ther, I get "ERROR FATAL" took place and saying try again.

  I tried several times, always I am getting same error msg which connect to my device. Even I tried, after removing my SIM card, memory card.

  I checked the compatibility of the version of the software for my 8100 device, its says YES. But still I am facing this problem...

  Fortunately, my camera works fine with my old software itself, even if the error occurred during the upgradation... :-)

  Please, help me to update my device with the latest version of the software.

  Thank you

  Guys,

  I solved this problem myself only...

  What I did:

  1 uninstalled my DesktopSoftware v5.0, which I've already updated since version 4.1

  2 install bits version DesktopSoftware later, I chose DesktopSoftware v4.5.

  3 downloaded Device Software v5.0 (Web-based)

  4 removed my my camera SD memory card.

  5 run it downloaded Device Software v5.0.

  He back-uped my data, remove the old software and installed the new version of the software.

  Clean and good appearance than before. Very well...

  I'm not sure it's the right way... , but it worked for me...