Update credit card is IMPOSSIBLE

I have tried since yesterday morning to change my credit card, billing information on the Adobe site, but get an error message that says try again later. So I decided to use today. I've been on the phone for 3 hours with Adobe customer service, and no one can help me to get my credit card to day! I need to change this information before the next strike Nov 1st billing cycle.  Please help as soon as POSSIBLE. My frustration is through the roof on it.

Hi Vanessa,

Thank you for reaching out to us and we really apologize for the inconvenience that this may cause.

I forward your details to the relevant team and asked them to reach out to you as soon as possible so that we can have the billing for you up-to-date information.

Please let me know if you need additional support from our end.

See you soon,.

Michael Sharma

Tags: Adobe

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    < div style = "width: 52%;" float: left; ">

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    < div class = "item" > < name on the card label > < / label > < br / >

    < input type = "text" class = "cat_textbox" id = "CardName" name = "CardName" / > & bull; < / div >

    < div class = "item" > < label > card number < / label > < br / >

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    < div class = "item" > < label > card expiration < / label > < br / >

    < select class = "cat_dropdown_smaller" id = "CardExpiryMonth" name = "CardExpiryMonth" >

    < option value = "1" selected = "true" > Jan < / option >

    < option value = "2" > Feb < / option >

    < option value = "3" > Tue < / option >

    < option value = "4" > after < / option >

    < option value = "5" > < / option >

    < option value = "6" > Jun < / option >

    < option value = "7" > Jul < / option >

    < option value = "8" > August < / option >

    < option value = "9" > Ms < / option >

    < option value = "10" > Oct < / option >

    < option value = "11" > Nov < / option >

    < option value = "12" > Dec < / option >

    < / select > < select class = "cat_dropdown_smaller" id = "CardExpiryYear" name = "CardExpiryYear" >

    < option selected = "true" value = '2012' > 2012 < / option >

    < option value = "2013" > 2013 < / option >

    < option value = '2014' 2014 > < / option >

    < option value = '2015' > 2015 < / option >

    < option value = "2016" > 2016 < / option >

    < option value = "2017" > 2017 < / option >

    < option value = "2018" > 2018 < / option >

    < option value = "2019" > 2019 < / option >

    < option value = '2020' > 2020 < / option >

    < option value = "2021" > 2021 < / option >

    < / select > & bull; < / div >

    < div class = "item" > < label > card Type < / label > < br / >

    < select class = "cat_dropdown" id = "CardType" name = "CardType" >

    < option value = "1" selected = "true" > Visa < / option >

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    < option value = "3" > credit card < / option >

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    < option value = "5" > Diners Club < / option >

    < option value = "6" > JCB < / option >

    < / select > & bull; < / div >

    < div class = "item" > < label > CCV number < / label > < br / >

    < input type = "text" class = "cat_textbox" id = "CardCCV" name = "CardCCV" / > & bull; < / div >

    < / div >

    <! - paymentdiv - >

    < div class = "item" > < label > amount < / label > < br / >

    < input type = "text" class = "cat_textbox" id = 'Amount' name = 'Amount' / > & bull; < / div >

    < div class = "item" > < input type = 'submit' class = "cat_button" id = "catwebformbutton" value = "Submit" / > < input type = "button" name = value 'back6' = 'Return' onclick = "display_back6 (); "/ > < / div >

    < / div >

    < div style = "width: 47%;" float: right; ">

    < div class = "item" > < label > payment method < / label > < br / >

    < input type = "radio" class = "PaymentMethodType" onclick = "ShowCCFields (this.value); "checked ="true"value ="1"name ="PaymentMethodType"/ > credit card < br / >

    < input type = "radio" class = "PaymentMethodType" onclick = "ShowCCFields (this.value); "value ="5"name ="PaymentMethodType"/ > PayPal < br / >

    < / div >

    "< div class ="item"> < img alt ="GlobalSign SSL Site Seal"src="/CatalystImages/globalsign-ssl-site-seal.gif "/ > < / div >

    < / div >

    < / div >

    < / div >

    "< script type =" text/javascript"src="/CatalystScripts/ValidationFunctions.js "> < / script >

    < script language = "javascript" type = "text/javascript" >

    <! [CDATA]

    var submitcount42059 = 0; int checkWholeForm42059 (theForm) {var why = ""; if (theForm.FirstName) why += isEmpty (theForm.FirstName.value, "Name"); if (theForm.LastName) why += isEmpty (theForm.LastName.value, "Last name");} If (theForm.EmailAddress) why += checkEmail (theForm.EmailAddress.value); If (! theForm.PaymentMethodType: getRadioSelected (theForm.PaymentMethodType) == 1) {if (theForm.CardName) why += isEmpty (theForm.CardName.value, "Name on card"); if (theForm.CardNumber) why += isNumeric (theForm.CardNumber.value, "card number");} If (theForm.Amount) why += isCurrency (theForm.Amount.value, "Amount") ;} If (theForm.PaymentMethodType) why += checkSelected (theForm.PaymentMethodType, "payment method"); If (why! = "") {alert (why);} return false ;} If (submitcount42059 == 0) {submitcount42059 ++; theForm.submit (); return false ;}; else {alert ("the form submission is in course."); return false ;}}}}

    Info credit card is not required if you pay by PayPal, hosted credit card, COD etc.

    function ShowCCFields (val) {}

    If (! document.getElementById ('paymentdiv'))

    return;

    If (val! = 1).

    document.getElementById('paymentdiv').style.display = 'none ';

    on the other

    document.getElementById('paymentdiv').style.display = 'inline ';

    }

    []] >

    < /script >

    < / div >

    < / make >

    < / div >

    This replica of support cured the problem...

    Gaurav Sharma (Adobe Business catalyst Support)

    20 Feb 04:12 (EET)

    Please contact us!

    I just saw your shop online purchase form, which contains updated credit card fields.
    http://screencastmb.worldsecuresystems.com/IMG/2013-02-20_1309.PNG

    According to the description of the area, he used fo rupdating CC details, not for purchases.
    Remove this area of system and reinsert the form and then it should work

    Kind regards

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