Similar Questions

• Unable to update credit card information

  When you try to update an application, I get a message that says that I need to update my credit card information because "there was a problem with a previous purchase."  When I try to update, it repeats declined the offer, even though I know that my credit card is working and click OK.

  A card having a chance to be accepted it must be registered with the same name and address (including the format and spacing etc) that you have on your iTunes account and have been issued by a bank in the country where you are (and, therefore, the country that sits on your iTunes account). If it is you can check with the card issuer to see if it is them who are in decline.

  Or do you have another card you could try?

  Until you have paid you will not be able to download anything else: pay a balance of the iTunes Store - Apple Support

• Impossible to update credit card information

  When I access my account, I can't update the news.  Bought a new Apple TV.  I wanted to buy an app.  The screen asked my security code credit card (number 3).  I entered it and told me that it was not valid.  I went to my account and saw that the block that has the security code was empty.  I entered the code, but it will not accept. ???

  The security code will be empty when you log in, it is for the security of account/card. Have you tried you login to the account (not when you try to download something), by selecting 'none' (if it shows) as means of payment, leaving the payment details screen, and then enter the details of the map from scratch? If it is not accepted, then what is the full text of the error message?

• I can't update credit card information

  I searched and searched and followed these instructions: to update the credit card for your creative cloud account

  but I did not Edit the details of the payment link anywhere.

  Why is it so difficult? For now on I changed my card for several services and now Adobe info... uuuh

  Well, she maintained, because the link is there now.

• Impossible to update my credit card information

  Recently, I had get a new credit card number because I had to cancel mine.  However, when I tried to update the credit card information, a strange thing happened.  When I clicked on the "Save" button, nothing happened.  He would not even update the credit card.  I don't understand why this is happening.  I don't want to lose my access to this program I like the software available to me, but if I do not change my credit card, I can't use it.  What should I do if the Save button is not working?

  Use a browser that allows cookies and pop-up windows, please contact adobe for hourly pst support by clicking here and, when it is available, click "still need help," http://helpx.adobe.com/x-productkb/global/service-ccm.html

• Error number: PMT_000008 - cannot update my credit card information

  I need to update my credit card information, but every time I try to update I get this error message:

  Server error

  Error:

  We are not able to perform the selected action. Please accept our apologies for this inconvenience. We have been notified and are already working to fix this as quickly as possible. Please click the back button on your browser and try this action at a later date or take a different action.

  Error number: PMT_000008

  I contacted the live chat twice in the last 24 hours, but they could not help me. They promised I will be contacted by phone, but nobody called.

  In forums, I see this error reappeared since 2014 but no solution has been proposed.

  Any help would be appreciated.

  Thank you!

  mydew28,

  To update payment information please Contact Customer Care

  [Note: make sure that you are connected to the Web site with the valid Adobe ID under which the product is]

• How can I update my credit card information to pay for the next tranche of creative cloud when it tells me that I have "Creative Cloud Free Membership" so without possibility to update a credit card - despite my payment for a slice of 1 year in January 20

  How can I update my credit card information to pay for the next tranche of creative cloud when the screen tells me that I have "Creative Cloud Free Membership" so without possibility to update a credit card - despite my payment for a slice of 1 year in January 2015?

  Hi kanikas100,

  Using my old Email to open a session allowed me to see my current subscription and I was able to update my credit card.   Thank you very much!

• Impossible to update the credit card information, please help

  Hello

  The site doesn't let me update my credit card information. He said something about a date has expired and that I should write another date, but where exactly? My credit card details are correct, but the site won't let me save them! Please help, I must not lose my subscription now!

  Thank you in advance,

  Bernhardina

  Since this is an open forum, not Adobe support... you must contact Adobe personnel to help
  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific time) <===> NOTE DAYS AND TIME
  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)
  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• I have no way to update my credit card information

  So I was in the hospital and I just.   During my stay, I got a new card of credit due to fraudulent activities happens with my bank account.  When I got home my computer has the notification that I needed to make a payment that does not complete the payment process.  So I went to click on my application Adobe Creative cloud on my desktop and its completely gone.  Don't know if it's by design, but its not on even though my Adobe Lightroom and Photoshop and other stuff are all still on my computer.  The message said: I left 12 days.  I went online Adobe and connected to my account and it's completely against intuitive.  I click on manage and it still takes me to another site.  There is no region or a place to click for everything just to update my credit card information at all.  Just need me a customer care page which leads me to these discussion forums.  It is terrible by the way Adobe customer service.  I had a trial version free but also flat bought apps with my free trial and paid a monthly amount with tax $10.81

  So where is the zone on my account here, where I can update my credit card information?  You don't want me to continue my subscription right?  So why make it so difficult for you customer to do?

  Hello

  With the email address used to purchase the software and update the credit card information, please disconnect and connect on Adobe.com.

  See help here - manage your creative cloud membership

  ^ Ani

• I can't update my credit card information.

  Hello

  Every time I'm going to update my credit card information, a pop-up box appears saying adobe needs 24 hours to process my order. But I didn't order anything, I would do is change the credit card at the new...

  Is that what I'm doing wrong?

  Thank you

  Please Contact Customer Care to update your bank details.

  You can use: http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

• Impossible to update the credit card information, finally try

  Hi, I tried several times to update my credit card information to get my fitness plan motion.

  He never accepts my visa card and I can't soon to use Photoshop.

  In two days my plan will turn off and I need to work.

  This will be the date for me to find an alternative solution

  I hope that someone at Adobe will make my problem seriously, as I have already written to support and never got a reply.

  Guillaume

  Hello

  Please reach out to support call/chat for the update request.

  Contact the customer service

  * Be sure to stay connected with your Adobe ID before accessing the link above *.

  Kind regards

  Sheena

• Where update my credit card information. My credit card has changed and I don't know where update for the monthly plan.

  Where update my credit card information. My credit card has changed and I don't know where update for the monthly plan.

  Br25,

  For assistance to change the credit card on your account, please visit this link

  -https://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting-cr creative - cloud.html

  (1) connect to www.adobe.com. The sign in link is on the menu at the top of most pages.

  (2) (if you are connected from other pages of the adobe.com website, click on your name in the top navigation bar).

  (3) in the navigation pane or a context menu, click on manage account.

  (4) according to Plans & products, click on manage the Plan.

  (5) under payment details, click on Edit payment details.

  (6) make appropriate changes in the Edit popup payment method and then click Save.

  Please note:

  Your billing address and credit card must be in the country of the version you purchase.

  Guinot

• Update credit card for renewal information

  Message "my auto - renew the past just date 081814 and exceeded my credit card and I just fixed it today." Who should I notify to charge my credit card, since the auto renewal date past? »

  Hi Michael,

  I just took a glance at your account and see that the renewal has been processed 18. Looks like you're all set until next August.

  However, you can update your credit card information by connecting to www.adobe.com, clicking on my product Plans &, then clicking on manage Plan next to your subscription.

  Best,

  Sara

• can't update credit card details

  I'm trying to update my credit card information. When I put in the new details and click on 'save' it comes back with the error that my billing address is not valid. I tried to use the suggested address, as well as several versions of my intervention, but it is not yet through.

  Any suggestoins?

  Contact Support and get if they help:

  To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...

  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )

  Manage your membership and your payment. Creative cloud

  https://helpx.Adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting-creative-cloud.html

• I can't change my credit card information. When I try to make these I got a message that I can not do this activity now

  I can't change my credit card information. When I try to make these I got a message that I can not do this activity now

  Hello

  If you are not able to update CC details you can contact Adobe customer support contact customer service

  Make sure that you are connected using your Adobe ID.