Mobility extension message "no configured service.

Hello guys,.

I installed 2 servers running CUCM version 7.1.2.20000 - 2 (Publisher and subscriber) that is replicated via a link on layer 3 and where my gateways handle the connection between the two sites using IPSEC and everything works well, but I'm having a problem when you try to set up the Extension mobility works well.

The connection process works very well, I press the service button and then he asks me user name and pin code, if the authentication success profile for the device that I put above is loaded into the phone, the problem is when I try to do a logout this profile on the phone, when I try to do a logout and press the service button , I get the following message 'no services configured'.

http://www.Cisco.com/en/us/products/SW/voicesw/ps556/products_tech_note09186a00807f8b2f.shtml

To try to set up the service of 'Extension mobility' I properly use the steps described in the documentation:

http://www.Cisco.com/en/us/docs/voice_ip_comm/CUCM/Admin/7_1_2/ccmfeat/fsem.html

Try to solve my problem I found a (Applicable to an older version of CUCM) information where they say:

Note: If you do not agree your device user profile with the mobility of the Extension service, you won't be able to connect from the IP phone. You must complete a manual connect ot section of configuring telephone to Unified CallManager Admin page (granted you have access).

http://www.Cisco.com/en/us/products/SW/voicesw/ps556/products_tech_note09186a00807f8b2f.shtml

And I think that it was configured when I finished number 7 of the step that is displayed in the guide I used to configure the service. Also I try to solve this problem, perform a restart of the based on each node, but I got the same result.

Any suggestions?

Best regards and thank you

I'm sorry that "step 7" in the RFSO was not clear enough.

For "step 7", actually to do twice - one for the physical phone and one for the profile of the device.  I guess you missed the part of the profile.

Do the Subscriber on the profile service, you go to Admin CUCM > device > Device Settings > Device Profile.  Click on the profile of EM.  Then, use 'Related links' on the upper right corner to subscriber services EM.

Michael

http://htluo.blogspot.com

Tags: Cisco Support

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