Update deleted Internet browser blackBerry Smartphones

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• Applications and internet browser blackBerry Smartphones does not

  Hi I have the internet plan on my phone the bbm works and is the internet, but only if I use a wi - fi connection I was on the phone to my network of carrier network three and they tried everything and can not solve the problem I can not access the internet and I can not access all the apps on my phone as the app world or facebook because of the it policy it won't let me not download anything on the internet

  paisleylouise wrote:
  In fact, I brought this blackberry off someone on Kijiji site?

  Ok.. I got it, so you bought a provider online for personal use, right?

  If Yes, then may be the unit you have purchased already has some strategies active COMPUTER that aims to prevent these applications or features. To remove all political IT from that device to first make a backup of your Contacts, etc. using BlackBerry Desktop Software.

  Once you have your backup refer to this Knowledge Base and reset your device to factory setting:

  KB31291  :   How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software settings.

   

  Reseting your device as it will remove these COMPUTER strategies, but more importantly after a reset while restoring your backup does everything restore, perform a selective restoration which may include Contacts, notes, calendar etc. entries. If you perform a complete restoration then these strategies COMPUTER may return and you will have to repeat the whole process.

  Try it and tell us your progress.

• Button of browser blackBerry Smartphones No. on curve 9300?

  Hi all, my original BB curve 9300 was stolen - son he has liked it so much I bought another one from an Internet auction site. All was well until my son has noticed there was no browser button. I rang vodafone who said that everything was fine with his contract. They helped me through the access remote and backed up, then tried to restore and update all nothing done. The only thing they think is that it is a business phone where a company buys a quantity of phones to give to employees, but they do not surf the net, so it is disabled. My question is, is that correct? Can do something to restore the navigation, or is it something else?
  Thanks Nicky

  Hello and welcome to the community!

  What they say is true... see this

  • KB05099 Steps to take before selling or after the purchase of a used BlackBerry smartphone

  If the seller has not completed ALL their steps, you have purchased a device that can never be able to function fully. But, if all is what the seller failed to detach the COMPUTER of the BB policy, then you can do indeed:

  • KB18998 How to reset the factory default BlackBerry smart phone

  Other methods of DELETION do not remove a COMPUTER policy... only this method has.

  Good luck and let us know!

• Browser blackBerry Smartphones bing says no network connection. Help, please!

  I just updated my 8530, and now when I open my browser bing, he said: no network connection, but I have all networks enabled and I'm typing this from my blackberry on verizon service, what can I do to fix my phone, can I recharge the old software? Please help me!

  Hello and welcome to the community!

  With a strong carrier network (for example, not only WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... Please wait just before moving on to the next step):

  1) register HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  2) return Service books (pre-BB10 only devices)

  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  3) restart

  • With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes.
  • See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If this isn't the case, then you should contact your mobile provider for formal support.

  Good luck!

• Internet problem blackBerry Smartphones - untrapped exception

  I recently reset my phone that I had a battery problem, so I removed and installed the firmware again.
  But since my phone wouldn't let me go to facebook both via internet and app when I go on the app, it says 'unable to connect to the facebook server please try again' and on the internet it just says: "unable to load the page" but the internet charges other pages very well another problem is that when I open and close the internet it says "eception exception : java.lang.error'

  This problem occurred only since I reinstalled the firmware.

  Someone knows how to fix this?

  Hello and welcome to the community!

  After the updates, I still propose that the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If not, then you should try to reload your OS again, but maybe with a few twists to try to identify the cause... for example:

  1. Load your OS "bare bones"... If everything is optional, do not install it.
  2. If the behavior is immediately, then try another OS with step 1
  3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
  4. Add one more thing - no matter how tempting, one.
  5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
  6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

  When the behavior shows up, you know the culprit... the last thing you have loaded.

  If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

  If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

  Good luck and let us know!

• Browser blackBerry Smartphones not fully loading

  Hello, I have a blackberry Torch 9800. My problem is that I can't watch internet on my phone easily. For some reason any that it shows only a part of the page, but there white boxes at the bottom of the block in training/photos/etc page. I deleted all temporary, audited files for the update software and even checked all the settings of my husband. (It has the same brand and model, its not done) Any help on this would be greatly appreciated. Thanks in advance!

  Hello and welcome to the community!

  I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... ( Please wait for this before moving on to the next step) :

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  (2) Service reference books

  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  (3) restart to take batt

  • With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If this isn't the case, then I recommend that you try to start safe mode:

  • KB17877 How to start a smartphone BlackBerry in Mode safe

  It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, thinking... what happened just before this behavior started? A new application? An update? A theme? Something else? Think carefully that the slightest change can be causal... and try to undo all that was.

  Otherwise, you may need to consider a feature complete WIPE, a reload of the OS, or even a WIPE/reload BBSAK.

  Good luck!

• Browser blackBerry Smartphones has cuts/white blanks?

  My Torch 9800 is three months old now, and last week, the browser started to act weird. In any website I'll twitter, yahoo homepage or tumblr, there's always the whitespace or cuts that doesn't let me see the whole page. Is not that a Cup, I scroll down there will be white discounts every now and then.  It is not something bad internet connection either, I tried to test it located next to our router with full signal and always the page load like that.

  It is not a centre for Blackberry here in the Philippines and the closest is Hong Kong or Singapore. The telecom brand I got the phone to advised me to try to reset my phone back to the factory settings, while perhaps this glitch could clarify. I asked them if it was something that could be solved by putting up-to-date or is the result of accidentally change some options of the phone. In the end they told me back toward the top of my phone, it brings them so they could restore it to factory settings, bad comes to worse that he is still not back to normal, since it is still under warranty, they'll gladly give me a new.

  ANY OTHER SUGGESTIONS? It has something to do with the update? lack of storage space? accidentally change browser options/settings?

  Here are the links of what it looks like. I took the liberty of the screen it munching that guys can understand what im trying to say

  A site of tumblr-> http://i54.tinypic.com/nbxfz6.jpg

  Looking for something on yahoo-> http://i52.tinypic.com/2r5b5a9.jpg

  On the homepage of twitter-> http://i56.tinypic.com/dca0k8.jpg

  Andy advice or assistance would be appreciated! Thank you!!!

  Hi and welcome to the forums!

  Try a traction battery (hard reset) as a first step.

  Thank you

  Bifocals

  No data will be lost when you do the following: remove the battery while the device is activated.
  Remplacer replace after one minute, let the device reboot 1-3 min, see if the problem is corrected.

  KB02141 How to reset a BlackBerry smartphone

• BROWSER blackBerry smartphones don't DO NOT WORK

  This is getting quite frustrating. I get that cannot connect to the server, please try again error and it takes forever to get even the google home page to load. What should I do?

  OK thanks... you came very close to what I need... except just saying 'mistake' in regard to music downloads... but, any...

  I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If this isn't the case, then you need to get in touch with your service provider and insist that they honor the formal support that they are contractually required to provide you with. Do not let you fob before having 100% solved the situation. If they tell you to contact RIM, don't let them not on the hook, then either... insist that they tell you exactly how you should contact RIM. If they say anything OTHER that they will increase you rim (for example, if they tell you to independently seek the support of the RIM), and then accept it. Only through an escalation of your service provider can you receive all official support from RIM.

  Looks like they have made significant changes to their network... and they must ensure that their paying customers will continue to receive the services that they pay.

  Good luck!

• Browser blackBerry Smartphones not working anymore after 2 years

  Hello

  I hope someone can help me with the following: after 2 years my internet browser no longer works on my BB curve 9300 (not via 3G, no WiFi). FB and Whatsapp still work.

  Now my smartphone is only half of a smartphone, so I hope that your team of professionals will be albe to help me in no time.

  Thanks a lot from the outset.

  From what you describe, I can only deduct that the Service books never happened to your BB... and if you waited the hour and then restarted. And even then your services were not working.

  Given this scenario, you next fall at what stage followed 3 in what I provided above... in touch with your mobile provider for formal support. Something went wrong turned into the connection between your device and your network of carriers... only they can watch their network to understand why this has happened and remedy.

  It is true that, in many markets service BB/BIS costs indeed data plans more 'generic'... it's because there's infrastructure that the carriers and the BB must provide/support so that the exclusive services of BB to function. Non - BB devices don't use this infrastructure, and so in many markets the carriers can get away with paying more for it. But this price is set by carriers (not all markets have a surcharge for BB services... services of BB to sell at the same price as non - BB... it varies).

  Good luck!

• Deleted mailbox of blackBerry Smartphones that appear in the messages folder

  I have a Bold 9900. I deleted my boxes to the letters but its always appearing in the Messages folder. Its so annoying can someone please help :-(

  Still confused, because I do not see you. By "record", I assume you mean the separate E-mail icon that was created when you went ahead and created the email account this time again? When it works correctly, you have really no duplicates - instead, you have the same email showing in two different places... one 'mirror' of the other, in a sense.

  But in fact should not do, however, so I'll notify then what do you is of (please, this time, to do this and nothing more!):

  1. Remove all THE email accounts of this device
  2. Perform a battery pull reboot
  3. Drive again the steps of the post 4 above (this time, however, please tell me that "done you these steps"... Please confirm each step translates exactly as I indicated above)
  4. Delete your database of Messages (note that this will delete probably all messages, including SMS history... you have to be careful because you realize this)
     • KB10167 How to clear data from the BlackBerry Smartphone user
  5. Perform another batt-pull reboot
  6. Now return to your email on your device and see if now works normally

  Good luck and let us know!

• Browser blackBerry Smartphones Blackberry problem

  Hello

  I have the BB 9700 and os 6 support. Recently, I have problem with my browser, I can not open any page with my BB data plan, but works without any problem, when I am connected with a Wi - Fi connection.

  I have no problem with mail, gtalk, twitter etc. everything works fine, except the browser.

  Right now I use opera, but its really annoying to copy the links to twitter or chat and paste to the opera browser.

  is a solution for this problem?

  Ok

  I was about to leave BB forever, but I found a permanent solution... To remove the BB Internet Browsing Service book 2.

  Now seems to work.

• Not loading pages in browser Internet of blackBerry Smartphones

  Hello

  I started having problems 3 days ago, my son plays with the camera that he could have done something?

  When I open internet, go to the page browse something, starts to load, the blue bar down to look at her (however exceptionally slow) loading and gets to the end, but never actually loading the page. My OS version is 5.

  Please let me know if you need more information.

  Yanina

  Hello and welcome to the community!

  Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  Best!

• "Back button" while browsing blackBerry smartphones

  Sometimes if I press the back button it will not go back while you browse the browser... For the most part happens on youtube, what do I do?

  ermanturko wrote:
  I'm sorry, you're right... I tell you all first I already rebooted.

  Accepted.

  ermanturko wrote:
  And I'm just using this flashlight for a week now, I do not use the 9800 but a 9860

  Ahhh... that makes a big difference indeed. 7.1 is available for the 9860, and you can look on what our friend Xandrex keeps up-to-date in a sticky on this forum:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-torch/9860-the-official-OS-releases/TD-p/1330459#n...

  It seems that he has had no time to update recently, but I know 100% that 7.1.0.342 exists for the 9860 since I use it now (I got Norwegian Telenor). To use your bundle of BONES of carriers, you can follow all the instructions provided. To use a package of different carriers OS, you download (from this official Portal I linked for you earlier), install on your PC, find and delete all copies of a file named PROVIDER. XML (there will be at least one, sometimes two, and you need to hunt deep into your PC system and hidden folders) and then run the Desktop software (assuming that it is already installed before the operating system package), and it will update your BB to some bundle of BONES that you have installed on your PC.

  Of course, backups and others are a thing you need to do with this process.

  Good luck!

• Browser blackBerry Smartphones won't go

  Hi, I'm pulling out my hair with this... I have re-negotiated my contract with my carrier recently while I have now finally some BlackBerry bolt - one for internet access unlimited for a reasonable price, but when I opened the browser of the phone, it goes to open a free image page where he invites me to download Yahoo Messenger.  I'm really not this app on the phone, but I downloaded it in any case in the hope that by doing so, I would then be able to use the browser that I have done so on several times before, but no joy... my phone has now a new chic icon on it, but when I open the browser, that it takes me right back to the same page to download Yahoo messenger again. He leads me in the wall! Does anyone have ideas of how I might be able to solve this problem? Any help would be much appreciated!

  Hi and welcome to the forums!

  (1) start the browser

  (2) menu button, select options

  (3) select the Configuration of the browser

  (4) select all options, with WML and HTML to display images.

  (5) scroll all the way to the address of the home page.

  (6) type the address, of the just put in Google.

  (7) out and save. Then click on the browser's cache.

  (8) delete all categories and ignore the warning message.

  Escape 9) and it will erase the memory, then keep escape until the end.

  (10) to start the browser, which will go to Google, go to your home page.

  11) press the menu key, select set as homepage.

  (12) from your home page, looking for hair replacement companies!

  

  Thank you

  Bifocals

• Problem with the browser blackBerry Smartphones.

  Hello

  I have a problem with my Bold 9700... Open dosent browser if I click the icon and there is no problem with the other.

  I tried to reinstall the software, updated the OS, but I'm unable to solve the same. Shortly after installation, it will work for one time, while connected to the computer and if I unplug it, it's the same problem.

  Does anyone have a suggestion for the problem.

  Please find the procedure to perform a clean OS reload, share, if it is not working

  http://BTSC.webapps.BlackBerry.com/BTSC/ViewDocument.do?externalId=KB11320&sliceId=2&cmd=displayKC&d...