Update system (v4.03.012) stops at 97%

ThinkVantage System Update (v4.03.012) doesn't end - Edge 15 0301 - CTO

Same problem TVSU is open from either:

  1. 'Lenovo Thinkvantage tools' (link to start the program "Control panel/hardware and Sound/devices and printers/THINKPAD/Lenovo Thinkvantage tools"-seems to be obvious page Lenovo - ised Windows Control Panel in Explorer with no Lenovo program behind it); or
  2. "Lenovo Think" (link to the taskbar for 'Control Panel/hardware and Sound/devices and printers/THINKPAD' - seems to be obvious page Lenovo - ised Windows Control Panel in Explorer with no Lenovo program behind it) or;
  3. "Lenovo Center Solutions" (LSC.exe Version 1.1.007.00 09/06/2012)

(probably 1 and 2 above are inherited from the previous ThinkVantage Toolbox?)

ThinkVantage System Update stops when the "Package information processing" is 97% complete, then after 3 or 4 minutes opens a box with "Thinkvantage System Update stopped working. A problem caused the program to stop working completely.  Window close the program and notify you if a solution is available,"with the button"Close the program", which then becomes the only option.

Very frustrating - have spent hours trying to get this to work again:

  • Have uninstalled and reinstalled TVSU (v4.03.012), taking the "deleting old log files ' option to avoid a conflict.  Stops always at 97%.
  • SUService is running in the Task Manager
  • Internet connection is good and consistent; Windows Update works so if it works through Firewall/Norton AV then TVSU should work too.
  • I can't update the BIOS to the latest version (I think it's 80ET62WW 2.02 but probably not very different from the 2.01 installed) because my battery has no charge (another fault that I am trying to solve) and the BIOS update utility will only update the BIOS If the two AC adapter is connected and fully charged battery is equipped!

Oddly, after re-installled TVSU v4.03.012, Lenovo box of software updates (in updates, to LSC) now shows "Last update" as about 30 mins ago despite TVSU value "Notify Me when updates are available, but do not download or install" and, as explained, I can't download them because the thing is stuck at 97%! I cleared the logs of installation on re - install TVSU and Installation history is empty!

So how can he really have updated 30 minutes ago? Or the Act of trying (but failing) update shows a false indication to the LSC it updated when it does not?  If I could get TVSU spent 97% I would trust that I was getting updates...

Help, please...

No response!

OK, I solved this (or it solved itself).

After he healed my other problem (not the battery) with a full battery and power adapter plugged in at the same time I was able to (be able to) reflash the BIOS to replace 80ET61EW (2.01) with 80ET62EW (2.02).  With the new BIOS, complete system update then OK.

But why not allow flashing the BIOS with only the power adapter plugged in, if the battery is flat and does not take a load (exposure to possible failure is only for a few seconds)?  My desktop PC doesn't require me to be connected to a power supply without interruption to reflash the BIOS!

Tags: Lenovo Products

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