Update to 5.0.0.59 blackBerry Smartphones 3 5.0.0.351 that went terribly wrong

Help, please!

I'm Dutch, so you won't have much use for my career.

I have an Apple computer.

After connecting my BB Bold 9700 OS version 5.0.0.351 to my Apple and BlackBerry Desktop Manager computer popped up, he told me that there is an update of the device. "Great, allows you to install"...

He started to back up things. He did what he had to do, the unit restarted... and suddenly: BOOM! Well, not exactly, he said he couldn't update the device and close the Update window. My device don't start up again, saying he had no info. After pulling the battery and restart BlackBerry Desktop Manager said: the device has no software. Then he gave me a screen to update again, including the option of 5.0.0.59 3. I clicked and it worked... Somehow.

But... Now he says that he cannot restore the back top-files to the 'Options', and I've lost type of applications... (even some Core-apps, like BBM...) Somehow, most of the stuff has restored, except for the things I use all the time, my apps... (Fortunately, email worked...). And... My device is not connecting to my BIS, either...

Help would be very appreciated!

Kind regards

Benjamin

A mac makes more complicated since you can not install the operating system on your mac and reinstall.

When a charge of operating system won't and must start over like that, you will lose 3rd party applications.  This also happens on a PC.

You should be able to go to the Restore screen and find the backup file that DM is that manually restore your device.

You can recharge BBMessenger by going on www.blackberry.com/messenger.

Update of the device does not affect BIS.  You will need to return the service directories.  Go to Options > Advanced Options > host Routing Table and click on the menu, then select Save now.

Tags: BlackBerry Smartphones

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