Update to Acrobat 9 Pro problem (Code: 1701)

Hi Chaps,

I have Acrobat 9 Pro installed on a working PC.

The Adobe Updater found one updated, but when you try to run the update, I got this error:

Unable to save the files on the disk. Please check the updates later. If you continue to have problems, see your system administrator.

Consulted the manual, I think that it is Code 1701, problem: could not find the directory where the 7z files to extract.

Where are the files supposed to extract 7z to? If the Directory isn't there, I can just create it and run the udpate?

Any help would be a bonus!

See you soon

In both of the newspapers provided I see

[2010-04-19 13:18:07] File copy failed.
[2010-04-19 13:18:07]    GetLastError(): 0 x 5 - access denied.

You are Admins on your systems?

Are there special permissions set on the folder C:\Program Files\Common Files\Adobe\ARM\1.0?

Here's what can solve you the problem.

Next time that you run updater (updater is launched automatically and informs you of the update), you will probably end up with a file that looks like the one below.

C:\Documents and Settings\All Users\Application Data\Adobe\Acrobat\9.3\ARM\xxxx

or

C:\Documents and Settings\All Users\Application Data\Adobe\Reader\9.3\ARM\xxxx

Note, do not leave updater unless he presents with an error - output updater will clean up this folder...

This folder will be 4 files it contains.

Make sure you AdobeARM.exe file is version 1.1.7.0 and there valid Adobe digital signature of right mouse click on the file and look at the file properties.

Copy all these files in C:\Program Files\Common Files\Adobe\ARM\1.0

Output update if it is present.

Launch Acrobat and choose Help\Check for menu updates.

Tags: Acrobat

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