Upgrade problems Smartphones Torch 9800 OS 6 blackBerry

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• Blocking of Smartphones Torch 9800 blackBerry

  Hello.. my favorite torch 9800 even already open and put the battery.

  After that restart can not go to the option. Just hang out. Help, please.

  Laundry wrote:

  Hello.. my favorite torch 9800 even already open and put the battery.

  After that restart can not go to the option. Just hang out. Help, please.

  Hello Lye,

  Please reload your OS. Read this article.

  How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop Software fo...

  Thank you.

  Good luck!

• Smartphone Torch 9800 blackBerry ringtone

  Hi - I'm new to Blackberry (like today!)

  When I get a call, it rings once and then at the bottom of the screen says "ring" - How do it sounds all the time so I don't miss a call?

  See you soon

  Yes, I understand.  No doubt annoying and not good, especially if you have changed the settings for the profile.

  If there is no option in your voicemail settings to change the number of rings, then it is something Orange would have to do.  Weird that they told you it could be changed in the settings of voice mail if indeed he cannot.

• Smartphones blackBerry Torch 9800 WiFi problems

  Just bought a 'unlocked' Torch 9800 from Amazon.  We are having a problem with the game facing upwards.  The WiFi signal is detected by the device, but we cannot send or receive e-mails.  When you log on to the browser, we can not go to the line, as it is said that it has turned on WiFi but not coverage.  I have contacted my provider "Three" and they say that, to their end, everything looks good to go.  My previous phone is a Curve 9300 that works very well, I'll have to use my old phone and it is send and receive e-mails very well with good coverage.  The abandonment of the cover guard torch its all very frustrating.

  We arrived at the conclusion that the problem is the phone itself, it has not been unlocked properly or we are missing something in the game upward.  If someone had a similar problem or you can shed some light on what we can hurt?

  Hello and welcome to the community!

  If you can use on the 9800, phone services via 3, then it's unlocked properly... but you can check here:

  • http://supportforums.BlackBerry.com/T5/General-BlackBerry-functions-and/unlocking-your-BlackBerry-gu...

  Any BB can be used on any carrier that is running the same radio frequencies that the BB is capable of (and I have no idea if your in are such). But, to bring you a BB on a carrier network that they don't sell, there are several obstacles to overcome:

  (1) the carrier must say 'yes' to the fact... they are owners of their network and have every right to say what devices will be allowed to connect to it. If they say 'no', then it's the end of it.

  (2) you must be sure that your BB is properly unlocked since its origin manufactured for carrier... see this thread useful for more details:

  • http://supportforums.BlackBerry.com/T5/General-BlackBerry-functions-and/unlocking-your-BlackBerry-gu...

  (3) you must get all of your voices works on the carrier, before you even try anything on data level services

  (4) you must be a subscriber of the carrier, a plan of sufficient data to enable BB exclusive services that you wish to

  5 (a) if the carrier directly supports your specific model BB, then you can proceed to the registration of the BB on their network, generating adequate for your BB service book delivery and treatment of the function. Since you didn't say that 3 you are on, I can't check to see if they support the 9800 or not... we do it, the other does not. But you can post via the official download portal:

  • http://us.BlackBerry.com/support/apps-and-software/desktop-and-device-download-sites.html

  If your carrier lists the 9800 in their portal, then they take over the it and you should be good to use it on their network.

  5 (b) but, if the carrier does not directly your BB-specific model number, then the challenges are much more that most of the carrier's systems will deliver, for BB, the service books required to enable BB exclusive data services, even if you have subscribed to them.

  So, based on this, your BB may or may not ever any function on this carrier network. It can be quite difficult to achieve, especially if 5 b applies. Then take a look at this and decide how you want to move forward. Most people end up just buying a new BB if 5b applies.

  If 5A applies, then I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  (2) Service reference books

  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If this isn't the case, then you must keep workign with your mobile service provider as is their network with which your BB is unable to communicate, and only they can look "behind the scenes", as well as degenerating into RIM if necessary.

  Good luck and let us know!

• Torch 9800 blackBerry Smartphone email not showing problem!

  Hello world

  I got my BB Torch 9800 for a few months. Already used to work properly, all my emails used appears in the messages folder. But these days, when I get emails my bb flashes red and it shows on the top of screen email icon. But when I open my messages folder shows an empty without any email folder, even though I can see the icon of e-mail showing pending emails there. I'm aware of this option which, if I press menu bb and then tap show all, my e-mail address with my name will appear. This way I can display the e-mails received. But I don't want to use this option, because I prefer all my emails go to the messages folder, that way I can have more space to download other applications. Please help and any advice would be much appreciated. Thanks in advance

  Note: if I recharge my camera all e-mails shows up in the messages folder. I don't want to reboot my device whenever I face this prblem.

  Is my QUESTION HARD to ANSWER? No one's taken the trouble to give me an answer, why?

  Hey hamdi,

  Welcome to the forums.

  You might have a problem with your database of Messages. Try to clear the database and tests of new messages.

  How to clear data from the BlackBerry Smartphone user

  Note * delete this database will delete all messages on your BlackBerry smartphone.

  You can backup your BlackBerry first following this article, but want to test before you restore all the data.

  Here's how to make a backup of http://bbry.lv/oPVWXc, here's how to restore http://bbry.lv/qgQxLo

• BlackBerry Smartphones Blackberry Torch 9800-device update problems

  Recently received a notice on my BB Torch 9800 that my device was in need of an update of the software of the device of the RIM. Update I noticed that all my settings have changed. All the programs I downloaded now passwords still need once and all my settings i.e., ringtones, calendar alerts, are changed. I have to go through this every time that RIM indicates that a software update is available? Gives a never want to update. Gets to be a chore.  Initially, it took several attempts to get rid of the annoying alerts, birthday and anniversary repeated that kept appearing on the homepage. Whenever I get a alert now to a text or an email, I begin to receive a list of all alerts birthday, 20 to 30 of them, all over again.  The programs I use, like Poynt and YB (directory telephone yellow pages) are now asking to accept the terms and launch service all over again.  This happens whenever a software update is available, and import these software updates to do?

  Welcome the aggressors!

  Upgrades are not absolutely necessary, but if you are like me, I always have the latest and best on my devices.

  I guess you did your upgrade of the device over the air?  I have yet to try an upgrade in this way.  I prefer the old way via the Desktop Manager or using BBSAK (BlackBerry Swiss Army Knife - a pure small utility app).

  You do regularly backups?  If not, it's something you should do, especially in a case like this where you have lost all your settings.  Any upgrade process should offer you the chance to save your device before installing the new OS.  As I said above, I have not yet tried the OTA Update method, so I don't know how this process works in what concerns the backup of your device.  Whence the back up to go, anyway?  And how get it back you if something is wrong?  These questions alone made me hesitate to use the method of the OTA.

  Anyway, as you have discovered, one of the disadvantages of upgrades of the OS is having to reset your third-party applications.  Unfortunately there is no way around that.

  In summary, if your device does what you want it to do and you're not having any problems, ignore the advice of update and leave well enough alone.

• Problems of blackBerry Smartphones with screen by dragging to the top of my Blackberry Torch 9800

  My carrier: three

  Operating system version 6.0.0.570

  Model: Blackberry Torch 9800

  I tried a battery pull.

  I'm guessing that whenever I slide my phone to the top of theres only a kind of contact fault because when I do, the screen goes black, as if locked. Although when the unit is in its default drag to the bottom of the post its perfectly fine. I have no idea what to do, but any help is appreciated, thanks.

  Looks like a hardware problem.  You can take it to the store or authorized repair shop?

• BlackBerry smartphone email a problem with my Torch 9800.

  I have a problem with my Torch 9800. When you try to configure the e-mail account on the torch, my companion of techno geniuses who ran in while I was reading upward on the ins and outs selected the company option and then tried to enter the e-mail address and the password. When she came back invalid, I had just read the correct option. Now the torch will not support to give me the Internet e-mail account option. or company. I made the default I saw through the command prompt and options, nothing seems to work when he gets online after the restoration, select email overall upward and it's always the newspaper and projection of password to the company. This phone is only 4 days old, I'm not impressed that I can't go back to the option, or am I missing something?

  Help will be appreciated.

  See you soon

  Thanks for the tip on the service provider. Turns out there was to be a $10 monthly fee paid to blackberry to activate the service.

  All good and working

  See you soon

• Smartphones blackBerry HOW to upgrade MY TORCH 9800 OS 7

  I clean and restore all data on my Torch 9800 except that I can't go back to the 7 os. Whenever I try to install os7 I get os 6. Can anyone give my some advice regarding getting os 7 back on my device

  You are welcome.

  The version of BlackBerry Desktop (v7) software has no effect on the software on your handheld (v6).

• BlackBerry Torch 9800 smartphone does not connect to the server and server BBM problem

  I have a BB Torch 9800 and starting the 29th Dec e-mail could not be received and BBM works do not. I have nothing, they just stopped working.  Made all types of hard reboots even take off the battery and SIM card, and works in the BBM id. Just downloaded BBM app ver 7.0 thinking he would help and now get BBM, temporary server problem message.

  Help, please. Provider is AT & T.

  Thank you and happy new year who can get my BB working again!

  bbarnes821

  My guess is that your supplier, ATT, changed your data plan. Call them and make sure that your account is configured correctly for BB services.

• Problems of Smartphones BB 9800 Torch for blackBerry battery life - 7 h max

  Hello world

  I got the new torch for less than a week now. He began to have problems of major battery two days ago. I can get about 7: 00 course emails collection now (with about a phonecall) until the battery is completely dead. I have the phone set for 2G only with GPS off.

  I called the carrier and they say they'll send a new phone only (no battery) as soon as possible because they think that the problem is the phone. Apparently the BB now sees the phone and battery as two separate components, and rather than ship a new group by phone and battery, they ship only one...

  Someone at - it elsewhere in the United Kingdom / United States have had problems with the battery? Is this a known fault? I thought that the autonomy of the torch was supposed to be amazing...

  I use the phone for business and if it's something like the storm (I returned and exchanged against of the 9000 "BOLD"), he must go back and be replaced by something reliable like the 9000 "BOLD".

  Thank you very much

  gambadeurs

  Here is my experience of Torch 9800 battery life and the "fix."  Again, out of the box, battery life was fine, I started to add applications and in the coming days the life drained dough at a rate of about 5% every 15 minutes. I've always done so that all applications have been stopped (with the exception of those who must run as electronic mail, etc.), but found no difference. I uninstalled applications, with the exception of a called automatic locking that allows swipe to unlock the screen.  Yet, with no luck, I did a complete reset to factory settings and found my problem solved. I reinstalled since all applications except AutoLock, I have the wifi and Bluetooth on and always excellent autonomy - no complaints whatsoever!  I installed a screen similar locking program called SwipeLock and still no problems.  I have my screen set at 10% and autodim.  Therefore, if AutoLock is the culprit, or there was something else, the origin of the problem, that I don't know, but I hope that if you follow the same path that I describe above, who is she to back out of the default zone, it should solve the problem - at least that has been my experience.

• Screen blackBerry Smartphones BB Torch 9800 freeze

  My mother and I have upgraded to a BB Torch 9800 about 10 hours ago from Wal-Mart and so far the screen froze on me six times, and the only way I can understand how to solve this problem is to give the phone a hard reset.

  What is happening is that we are in the middle of something, as the alarm setting or by choosing a wallpaper, and the device cannot return to the previous screen, or exit from this screen at all. We can change the parameters of the task that we do, but we can not save or return. The keys are block.

  And no, we did not yet have the ability to set a password yet. I thought that maybe it was caused by the Otter Box by pressing the locking button, but it happens even when the Otter Box is off.

  We two are new to BB and smartphones in general, having Samsungs for a few years. My freeze has happened twice in the last hour, and I can't for the life of understand me why.

  Info on the device:

  Carrier: AT & T

  BlackBerry Torch 9800

  Free file: 318787616 bytes

  No Apps or not downloaded music, only the texts and calls attempted.

  $15 data plan

  There 9.

  OK, this sounds like faulty software in this case.  It is possible to reload the operating system if you want to try it, but if you would rather simply exchange for another, I could definitely see that as well.

  If you try to reload the operating system, you can do so by following the steps located here:

  http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...

• Phones smart blackBerry Torch 9800 problems of advice?

  I have a Blackberry Torch 9800. There is something wrong with it and it's not just one thing. For example;

  When I click on App World I get a popup saying cela "to continue using Blackberry App World, you need to upgrade your current version. For more information, visit www.blackberry.com/appworld/support. "I have two options after that. 'Upgrade' or 'close '. Sure of 'Close' to close the message and does nothing. 'Upgrade' does nothing either, when you click on it... nothing... no Web site don't transfer anything. It is a big problem because I can not update my current applications or download new. My really outdated phones... and the App World isn't the only app that does not work properly. There are a couple of other apps that don't work properly either. How should I do to correct these problems the right way? A full system scan?

  Thanks for your time and your support.

  Try to reload your operating system. This reload BlackBerry World as well as the rest of your phone. To do this, connect your phone to your PC and open BlackBerry Desktop Software. Once your phone has been recognized, click device at the top of the software, and then click on restore. Choose the most recent restore point and the load. That should solve your problem.

  Let us know if that helps you.

• Messages from blackBerry Smartphones not always display in the Inbox on the Torch 9800

  Hey there. I apologize if this has already been answered, but I search through the forums and have not yet found an answer.

  I have a Torch 9800. Since I got it, I noticed that, sometimes, the messages will appear in my Inbox. My phone will ring when I received it, and I'll have the 'new messages' icon on the home screen, but clicking on the messages icon that leads me to an empty Inbox.

  I noticed this behavior affecting the e-mail (my gmail account is the only one that I have will the blackberry), messages text and two customers different third-party chat.

  I have no message filtered to different folders, or something like that.

  By clicking on "View file" check my Inbox is selected.

  But that's where it gets weird: if I compose a new message and send it, when I go back to the Inbox, all messages are displayed.

  It's almost as if the Inbox is having a problem displaying the list of messages, but as soon as I push a new element to display (message sent recently), shocked it back to life.

  Any ideas?

  Thank you!

  246 has been shipped orig OS

  use a PC to day so you'll have a good backup.

  Manual device OS upgrade instructions:

  1. start by searching for your operator and the system operating file that you want to use.

  http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  2. make a backup of your device first, using Desktop Manager > backup. Close at the end Office Manager and disconnect it from BlackBerry. Get DM here http://us.blackberry.com/apps-software/desktop/

  3. download the OS files to the PC then install on the PC by running (double click) the downloaded file.

  4. go into c:\program files Research in motion\apploader and delete the file named "vendor.xml."

  5. This step is not necessary unless there is a problem on the next steps. Use BBSAK from BBSAK.org and wipe the device (after doing a full backup), then after you get the 507 error (no OS installed) then proceed to step 6

  6 remove the internet connection for PC and reboot the PC.

  7. plug the BlackBerry and double-click on "Loader.exe." It is located in the same place as the above vendor.xml file was in.

  8. If you did step 5, restoration of the back upward. Follow this KB if necessary http://www.blackberry.com/btsc/KB10339

  Take advantage of the new operating system.

• Questions of General synchronization to blackBerry - Torch 9800 Smartphones

  I'm syncing my Torch 9800 on my desktop Outlook 2010 calendar and Contacts. I have Office Ultimate one-way comms Manager TO the device from the desktop (at least for now). Whenever I synchronize Organizer, all contacts in 1060 and 70 a few dates in the calendar are deleted from the deivce and replaced by desktop (I have the config set so that the office replaces what is on the device). Is there a way I can have just the new or changed items be sent to the device?

  I was also to have the famous AT & T address book synchronization problem and done a wipe clean the phone, uninstalled the Office Manager and purged the register what anyone saying blackberry or researchinmotion. After all that, if I go to the torch ALL | Contacts | Menu | Options AT & T address book is still listed over TOP of the LISTS of CONTACTS, with a DEFAULT header listed below this header. If I sync, I get the data you want to Outlood the torch, but if I turn the torch OFF then turned back on, it starts looking for the database AT & T. I spoke with AT & T and they have disabled access to the database on my account, but I can not get the torch to forget. I'm under version 6 bundle 2647 because I had trouble with the version 7 and read that I was not alone in this. Any IDE?

  Much thanks!

  Hi MikeyChris,

  Have the BlackBerry Desktop Software to replace the data on the BlackBerry smartphone, just that he takes everything off the BlackBerry and then changes by what is in Outlook. If you disable this feature, it will just update the data on your device.

  To clarify the AT & T 'question' Addressbook you talk, you say that these contacts appear automatically on your device and you want to delete this?

  Thank you.