USB 3.0 drive keeps disconnecting

System Specs:

-Windows 7 64 bit

-16 GB OF RAM

All the current updates installed.

I have a USB external drive which is new (3.0 compatible).  I plug it into the USB 3.0 port, and whenever I try to drag multiple files, it disconnects.  Sometimes it will finish copying the first file in the group, but not others.

I have read and followed all the information in this thread:

http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-hardware/USB-external-hard-drives-lose-its-connection-and/101d6422-F103-4423-95e2-718ec5146f82

I also tried to install this hotfix:

http://support.Microsoft.com/kb/976972

The patch says that it is not applicable to my computer.  It is extremely annoying, because I bought a computer with the USB 3.0 primarily to transfer data increased.

Hi dgt.mantis,

I suggest you install the latest drivers from the chipset of the computer manufacturer's website and check if it makes a difference.

Tags: Windows

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