USB cable has been disconnected during the update, update failed

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  Original title: Auntie Photon

  Hi all

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  Hi Varun,

  Thanks for posting on Microsoft Community. I understand that you are not able to connect to the Internet using the dongle Auntie Photon. Let us work together as a team and try to get this fixed number.

  Please help me with the following information related to this issue:

  1. You have installed the required software on your computer which came with Auntie Photon?
  2. Do you see an error or exclamation point in Device Manager when you connect Auntie Photon dongle? See the steps to check:
  • Press Windows Key + X.
  • Select Device Manager.
  • Check if there is no error or exclamation point under Auntie Photon.

  This problem can occur if device drivers are not get detected or due to missing/corrupt device drivers.

  Please follow the steps mentioned below:

  Method 1: Run the hardware troubleshooter

  The convenience store is an automated tool that checks the hardware attached to the computer for known problems and provides details on how to correct them. Follow these steps to run the troubleshooter.

  1. Press Windows key + W on the keyboard.
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  3. In the Troubleshooting window, click show all in the left pane.
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  5. Click right on material and devices and and select run as administrator.
  6. Click Next and follow the on-screen instructions to complete the process troubleshooting.

  If the troubleshooter could not find and fix the problem, I would suggest trying the following method and check.

  Method 2:

  Note: Make sure that the Auntie Photon dongle is plugged.

  Step 1: You can try to uninstall and reinstall the drivers of Auntie Photon and check. Follow these steps:

  1. Press Windows key + X on the screen.
  2. Select Device Manager.
  3. Expand the network adapter and right click on driver and select Uninstall.
  4. Restart the computer.
  5. Windows will automatically load the drivers.

  Step 2:

  You can also try to launch the Windows updates and install all the updates that are available including the driver in option and the updates of the firmware.

  Windows Update: frequently asked Questions

  You can also get in touch with Auntie Support and check the updates to driver for Windows 8.

  Please answer us on the State of the question to help you further.

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  1. What is the full error message that you receive?

  2. you try to connect an external USB driver for backup?

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