USB key could not install

USB Mass Storage Device was not installed when I put my key on my computer

Hello

Thanks for posting your question in the Microsoft forums.

I understand from the description of the issue you are facing problems with the connecting an external computer storage device. We're really sorry for the inconvenience caused to you. We will help you solve the problem. Please provide the following information to help you in a better way.

1. don't get you any what error message when you connect the external hard drive to the computer?

2. What is the brand and model of the computer?

3. the external drive works with other computers?

4. other USB devices work fine on the computer?

Please get back to us with answers.

In the meantime, you can try this:

Check if the external drive works when connected to a different USB port.

If the external hard drive does not work with USB ports then I suggest to refer to the steps provided by Naman R from following link and check if it helps.

http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-hardware/MTP-USB-device-failed-to-install-on-Windows-7/4b8dd562-7ad8-4382-A327-d3a54c3a2d77

(Note: ignore method 4)

I hope this helps.
Please report if the problem persists and we will be happy to help you further.

Tags: Windows

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