Using Vista for 4 years now, it is required for activation, no change of material or put in the form
I've been using Vista Business (pre installed by Dell) since the purchase of my laptop 4 years with no problems. After turned on last night he told me to validate my copy of Windows. I tried to do it but he told me that my copy is not activated, I confirmed this on my system details it says it needs activation.
I tried the phone activation system and talked to 2 different people, they both gave me the same code to enter that twice told me that it does not match the product id. They do not seem to know what to do next and said that I should pay £46 + VAT for it to be resolved.
I have not formatted my disk or installed new hardware that they kept insisting that I had done. The only updates other than Windows updates are on my free copy of AVG. Windows is up to date. As I said it worked fine until last night.
Can anyone help please? I'm not too confident trying to complex tasks, so be gentle!
Diagnostic report (1.9.0027.0):
-----------------------------------------
Validation of Windows data-->
Validation status: invalid license
Validation code: 50
Code of Validation caching online: 0xc004c4a8
Windows product key: *-* - FXB23 - KXXG9-HQRX2
Windows product key hash: X2E5iLRSsTLU7dRNub7ZE7lePq0 =
Windows product ID: 89576-OEM-7202827-03542
Windows product ID type: 8
Windows license type: COA SLP
The Windows OS version: 6.0.6002.2.00010100.2.0.006
ID: {3F5A002A-1108-4852-BC32-11FCC73F010F} (1)
Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/a, hr = 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Product name: Windows Vista (TM) business
Architecture: 0x00000000
Build lab: 6002.vistasp2_gdr.111025 - 0338
TTS error:
Validation of diagnosis:
Resolution state: n/a
Given Vista WgaER-->
ThreatID (s): n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002
Windows XP Notifications data-->
Cached result: n/a, hr = 0 x 80070002
File: No.
Version: N/a, hr = 0 x 80070002
WgaTray.exe signed by: n/a, hr = 0 x 80070002
WgaLogon.dll signed by: n/a, hr = 0 x 80070002
OGA Notifications data-->
Cached result: n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002
OGAExec.exe signed by: n/a, hr = 0 x 80070002
OGAAddin.dll signed by: n/a, hr = 0 x 80070002
OGA data-->
Office status: 100 authentic
Microsoft Office Enterprise 2007 - 100 authentic
OGA Version: N/a, 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
Data browser-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: fast
Download unsigned ActiveX controls: disabled
Run ActiveX controls and plug-ins: allowed
Initialize and script ActiveX controls not marked as safe: disabled
Allow the Internet Explorer Webbrowser control scripts: disabled
Active scripting: allowed
Recognized ActiveX controls safe for scripting: allowed
Analysis of file data-->
Other data-->
Office details:
Spsys.log Content: U1BMRwEAAAAAAQAABAAAANgJAAAAAAAAYWECAATguovh6uaD8MDMASPvOhE4aiPWkIrToHXwxdqDA8lVpH7440lhCXl1B/UpPzvj4fglrW+ysyGGsH+diTOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAw2LChCixnhclyLKxemNGWeU5BkN6fwTvWsBuKlIIxYA5ebP69okrl4AUbfivvoALYzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgM
License data-->
The software licensing service version: 6.0.6002.18005
Name: Windows Vista, Enterprise edition
Description: operating system Windows - Vista, channel OEM_COA_SLP
Activation ID: f758e09b-7c7c-492c-b78c-aba5bd4e3f5b
ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89576-00144-028-203542-02-2057-6002.0000-3572011
Installation ID: 020581161813913493702083641472926716275540258893901372
Processor certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
The machine certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
Use license URL: http://go.microsoft.com/fwlink/?LinkID=43476
Product key certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
Partial product key: HQRX2
License status: unlicensed
Windows Activation Technologies-->
N/A
--> HWID data
Current HWID of Hash: PAAAAAEABwABAAEAAQABAAAAAwABAAEA6GHoSSKfIoJQoxrtLgmiUEaD/JDsYo4D8vQQniau4nusViqF
Activation 1.0 data OEM-->
N/A
Activation 2.0 data OEM-->
BIOS valid for OA 2.0: Yes
Windows marker version: 0 x 20000
OEMID and OEMTableID consistent: Yes
BIOS information:
ACPI Table name OEMID value OEMTableID value
REFERENCE DELL M08 APIC
FACP DELL M08
HPET DELL M08
STARTING DELL M08
MCFG DELL M08
M08 DELL SLIC
SSDT PmRef CpuPm
Hello
· What is the brand and model of the computer?
If you use computer OEM then I suggest you to contact the manufacturer of your computer for the valid product key. Check out these articles and check if that helps.
Resolve activation problems
http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-activation-problems
Error message when you start Windows Vista: "your activation period has expired".
http://support.Microsoft.com/kb/925616
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