Utility Windows do not work

Hello

My Dell Precision M4400 gave me a blue screen and showed the message to the virus. I was unable to boot into SafeMode either. I ran AVG boot disk to analyze, but it did not find any virus. I changed my operation type SATA from AHCI to ATA and I managed to boot into safe mode, then I put XP SP3 CD and upgrade of windows to repair without losing data and software. After that finish windows setup, when the computer rebooted, it got stuck on the screen "Please wait" Windows. I rebooted the system, it starts normally and but I was unable to log on to the domain so I used the local administrator password to connect. After logging in, I realized that I am unable to open utility desktop remote "in Help and Support" and Inter explore etc. Also in the administrator group all our group name it showing like parasites. I ran sfc/scannow, but it did not help. I ran microsoft virus scan utility doesn't help or no virus found. No idea how I can make my windows works normally? Please notify.

Thanks & best regards,

Khan

Hello

What is the result of the audit of the system file (SFC) scan you did?

You can follow the suggestions mentioned below and check with the question.

Step 1: Start the computer in safe mode with network, try to access the "Help and Support" remote desktop utility, Inter explore etc. and check.
http://support.Microsoft.com/kb/315222
If it works fine in safe mode, try to perform a clean boot by using step 2.

Step 2: How to perform the clean boot.
http://support.Microsoft.com/kb/310353
NOTE: once you check functionality, follow the suggestions below steps to configure Windows to use a Normal startup state.

Step 3: Perform a full scan of the computer in safe mode with network by using the following antivirus applications.

Malicious software removal tool: http://www.microsoft.com/security/pc-security/malware-removal.aspx
Note: The data files that are infected must be cleaned only by removing the file completely, which means that there is a risk of data loss.

I hope this helps!

Tags: Windows

Similar Questions

  • I have windows xp I deleted rundll32.exe now my windows will not work please help.

    I have windows xp. I some how deleted rundll32.exe now my windows will not work or open. system restore not working anymore.

    http://www.computing.NET/answers/Windows-XP/deleted-rundll32exe/168958.html

  • Windows aero not working not

    well my computer was fixed is not if a long time and when I got back most of the things worked very well, but the windows aero and some other stuff windows did not work how can I get the fi back aero theme is not in the choices when I go to customization, I have a dell inspiron 1545

    well my computer was fixed is not if a long time and when I got back most of the things worked very well, but the windows aero and some other stuff windows did not work how can I get the fi back aero theme is not in the choices when I go to customization, I have a dell inspiron 1545

    2 suggestions:

    1 here is a link to Microsoft FixIt:
    http://support.Microsoft.com/GP/aero_effects_not_working?EntryPoint=WHHT

    2. If the method above does not work, try this...
    Start button > Search box, type services.msc >enter key > scroll to find
    Desktop Windows Manager Session Manager. Under status, it must bestarted. Under Type of Stratup, it should be Automatic.
    Scroll to THEMES. Under status, it must be started. Under Startup Type, it should beAutomatic.
    If they are not, RIGHT click on them, make changes on the next window.
    Click OK when finished.

    t-4-2

  • Defender of the window does not work.

    I recently had the Vista antispyware 2012 the virus.  I was able to get rid of it, but now the Defender window does not work.  When I click on the icon I get a pop up msg: "failed to initialize: 0 x 80070006.» The handle is invalid. "How to operate?

    http://answers.Microsoft.com/en-us/Windows/Forum/windows_vista-hardware/why-does-my-Windows-Defender-not-work/a9c81020-cf8d-4149-8B4B-bc059ecf500a

    But you should also read this:

    http://answers.Microsoft.com/en-us/protect/Forum/protect_start/Windows-Defender-and-Microsoft-Security-Essentials/5309cb8d-02e1-40E8-974f-0dcedb9ab9fd

    Norton, AVG and McAfee, MSE will disable Windows Defender for dreaming of potential conflicts with their respective programs.

    I hope this helps...

  • Photos may not be printed as a service that needs Windows does not work

    One morning last week when we turned on the conputer lots of things had changed.  I finally got my page online straightened out, but I could not print photos that were stored in the computer.  When I tried I got the message "Photos cannot be printed because no printer is installed or a service that needs Windows does not work.  And I wasn't able to print with my camera card inserted in the printer. I was able to print the text so that the printer is of course.  Can you help me?  I must add thaat I was able to print photos using the map to a pharmacy machine then the card is OK.

    Wendell Bard

    Hello

    1. What is the brand and model of the printer?
    2. you remember to make changes on the computer before the show?

    Method 1:
    You can perform troubleshooting of the printer and check:
    http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-printer-problems


    Method 2:

    If the problem persists, you can perform a restore of the system to the point when it was working fine and check:
    http://Windows.Microsoft.com/en-us/Windows-Vista/what-is-system-restore
    http://Windows.Microsoft.com/en-us/Windows-Vista/system-restore-frequently-asked-questions
    http://Windows.Microsoft.com/en-us/Windows-Vista/what-are-the-system-recovery-options-in-Windows-Vista

    You can also check out the link:
    http://Windows.Microsoft.com/en-us/Windows/help/printer-problems-in-Windows

    For more information, please see the link below:
    http://Windows.Microsoft.com/en-us/Windows7/why-cant-I-print

  • Utility HP does not work with the new update of Mac software

    I downloaded the latest version of the software for my Mac and now utility HP will not work! Any advice? Thanks, Chris

    Hey Chris. Looks like you may have the old software out there which is not compatiable with the new version of Mac OS X. What I would do is a complete uninstall of the HP software you have. Let's try this:

    We will uninstall with the option 'raccoon' like this:

    1. go in Applications/Hewlett Packard / click on uninstall HP and click on continue

    2. Select your device in the left pane
    3. hold the keys Ctrl, Opt and Cmd and click on uninstall
    4. There will be a pop up that asks if you are sure you want to uninstall all hp software. (At this point, if you continue, all HP printers you have installed will need to be reinstalled)
    5. click on continue and let it finish

    Now run a software update. Before doing the next step make sure you connect your printer to the computer through USB. Then click on the Apple in the upper left corner of the screen, then clicking on software updates.

    If my instructions don't do because here's a little video to help out you:

  • Video preview of AE cs6 window does not work.

    If the after effects cs6 preview window does not work. It shows just the black screen. I need quick help.

    The example PIC: http://gyazo.com/d1219b0b95d7b2bd59e0980506db7c95

    Why am I not surprised? Yes, the effin ' mess they made with the OpenGL drawing. To update your graphics driver and configure it properly. If it is supported, it should work, otherwise the program will / should turn off automatically. Trash the prefs after the pilot started day so AE scans again.

    Mylenium

  • This update of the 7 week window do not work

    This week I have 3 update for Windows 7 pro, but ther are not working
    every time that I have try tell me to reboot is not to stop computer as update are installing
    evil
     
    Bring it to 14% so tell me it failed and goes back to the old ver of window before the update
    I try it a few times now with the same result, and once he scare the _ out of me like he jam just your job don't move any of this because of their update
     
    updated IE8 KB978506
    Windows 7 KB976972 update
    update of window 7 KB 977074
     
    something is very wrong with them to update

    Well I finally got the update no work - no thanks to window update - after is not bad some time I tried to download all 3 at the same time, but that did not work well seem ther love to be installed one by one - out further and it works after a lot of testing

    I've opened Incident of Service Support Microsoft online

    and here what ther me has said - but not a bit of it worked for me

    Microsoft online please contact the Support Service.

    From your description, I understand that there are 3 updates failed to install. If I misunderstood your concern, feel free to let me know.

    I understand the inconvenience that this matter has caused. Rest assured that I will do my best to help you solve this problem.

    This problem may be caused by the following factors:

    1. some third-party programs affect.

    2 corrupt Windows Update temporary files.

    In order to narrow down the cause of this problem and solve it, please refer to the following steps. After completing each step, please check the result again on the Windows Update Web site.

    NOTE: Some third-party programs can affect the Windows Update service. If you run third party applications such as web accelerators, Internet or Spyblocker (programs designed to improve the speed of the Internet connection), security or anti-virus programs (Norton, McAfee, etc.), I recommend temporarily disable us or to stop and then try to access Windows Update later, please understand that we are disabling these programs only for troubleshooting purposes and we can re-enable these programs after that we finish troubleshooting.

    Step 1: Clean boot

    ==============

    This method will help us determine if this issue is caused by a loader program or service. Please, perform the following steps:

    1. click on the "Start" button, type "msconfig" in the search bar and press ENTER.

    Note:, please, click on continue if the "User Account Control" window appears.

    2. click on the 'Services' tab, check "Hide all Microsoft Services" and click on 'Disable All' (if it's not gray).

    3. click on the 'Startup' tab, click 'Disable All' and click on 'OK '.

    Then, restart the computer. When the "System Configuration utility" window appears, please check "don't show this message or launch the system.

    4. check if we can upgrade the system to boot.

    Note 1: Temporarily disable the startup only, group prevents the loading at startup, startup programs. This should not affect the system or other programs. We always run manually these programs later.

    Note 2: We can check on start up Normal in the general tab to return to the Normal Mode after that we get this issue is resolved.

    If the problem persists, please continue to try step 2.

    Step 2: Rename the folder C:\Windows\SoftwareDistribution Windows Update

    ================================================

    This problem may occur if the Windows Update, software distribution folder was damaged. We can refer to the following steps to rename this folder. Please note that the file will be re-created the next time we visit the Windows Update site.

    1. close all open windows.

    2. click on the "Start" button, click "All programs" and click on "Accessories".

    3. right click on "Command prompt" and click "run as Administrator".

    4. in the window "Administrator: command prompt", type "net stop WuAuServ" (without the quotes) and press ENTER.

    Note: Please look at the cmd window and make sure that it is said that he was arrested with success until we try to rename the folder. However, if it failed, please let me know before you perform other measures and include any error messages you may have received when it failed.

    5. click on the button 'Start' in the 'Search' box type "%windir%" (without the quotes) and press ENTER.

    6. in the opened folder, find the folder named "C:\Windows\SoftwareDistribution".

    7. right click on the folder, select "Rename" and type "SDold" (without the quotes) to rename this folder.

    8. still in the window "Administrator: command prompt", type the command "net start WuAuServ" (without the quotes) in the window to restart the service Windows updates.

    Note: Please look at the cmd window and make sure that it says it has successfully launched. However, if it failed, please let me know before you perform other measures and include any error messages you may have received when it failed.

    If the problem persists, please collect the following information for further research.

    How to capture a screenshot

    ======================

    1 when the error appears, press print screen (print screen) on your keyboard.

    2. click on the "Start" button, type "mspaint" in the search bar and press ENTER.

    3. in the Paint program, click on the "Edit" menu, click "Paste". Click on the "File" menu, and then click "Save".

    4. the dialog box "Save as" appears. Type a file name in the "filename:" box, for example: "screenshot".

    5. make sure that "JPEG (*.)" JPG; *. JPEG; *. JPE; *. JFIF)"is selected in the box"Save as type", click on"Desktop"in the left pane and then click on"Save ".

    Please send this JPEG file to my email

    How to retrieve system information

    =============================

    System information can provide us with more information about the current state of the system. I would check for you. Please send it to me using the following steps:

    1. click on the "Start" button, type "MSINFO32" in the search bar and press ENTER to start System Information.

    2. on the pop-up window, in the menu bar, click on 'File' and click on 'Save', type a file name and choose NFO as "Save as type", click on "Desktop" in the left pane and click Save.

    Please send it as an attachment for further research.

    How to recover the WindowsUpdate.log file

    ================================

    1. click on the "Start" button, type "WindowsUpdate.log" (without the quotes) in the search bar and press ENTER. We will see a file named "WindowsUpdate.log".

    2. now click on the 'File' menu and click on the "save under".

    3. in the left pane, click "Desktop" and click the "Save" button.

    The file will be saved to your desktop. Please send the file

    Note: When you attach files to emails, the process will vary depending on the used e-mail application. While you compose the message, the most applications will provide you with a 'Join' button or paper clip icon click to attach a file. After clicking on this button/icon you need to navigate to the file you want to attach and select it by either double clicking on it or by clicking on it once, then clicking on the button "join".

    If please try my suggestion and let me know the results soon. If you have any other questions, feel free to let me know.

  • Configuration utility system is not working, how to fix this?

    original title: problem: System configuration utility is not running.what do
    Thanks for the answers to previous queries. It really helped me.

    IM using laptop Lenovo (model 775787Q), in my bar tasks is showing the system configuration utility is not running. Is there a problem if it does not work?

    Details: MSConfig > C\:Windows\system32\msconfig.exe "/ auto > System Configuration utility > Microsoft Corporation > don't DO NOT WORK
    What should I do to make it work. Please inform me of the procedure in the Vice of the step.
    Hello
    • What is you receive the exact error message?
    • What changes were made before the grant took place?
    • How long you have been facing this problem?
    You can use the following methods that can help you solve your problem:
     
    Method 1: I suggest to start your computer in safe mode and try to perform the clean boot.
    Note: After troubleshooting, be sure to set the computer to start as usual as mentioned in step 7 in the above article.

    Method 2: I recommend you to run online Virus Scan to remove all infections in SafeMode with networking, as appropriate.

    Follow the link below to start the free online scan:
    http://OneCare.live.com/site/en-us/default.htm
  • File server for Windows does not work after security update

    I just upgraded the security update that was released last week and all of a sudden the computers windows cannot access the server. I'm under 10.11.6 and everything was great until we started windows computers today. They can ping and access the internet, but they cannot access SMB on the server.

    Macs have no connection problems in the SMB and AFP.

    Any ideas, what has changed? Users of server are all still there and it seems like it should work. I can access the web page of servers too.

    Make sure you are including the domain in the user name when signing in. for example USER: groupe_travail

    Also, check that your windows machine has the correct set of LM compatibility level. For El Cap servers must be set to 3.

    Follow the instructions below to change the Windows security settings to allow Windows SMB connections.

    1. Click on the Start button and in the bottom search bar, type regedit . Select search results regedit and the registry opens.
    2. Using the folders on the left side of the screen, navigate through the tree to the following location: \HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa
    3. In the right window, find the following DWORD value: LmCompatibilityLevel . If it exists, double-click it and set the value to 3 (in decimal).  If it does not exist, right-click in an empty space in the right part of the window and create a new DWORD value called LmCompatibilityLevel and set its value to 3 (in decimal).
    4. Restart the computer.
    5. Re-try to connect to the server via the workstation.

    NOTE: The versions Home of windows may not the ability to set the LM, and unfortunately I have not found a way around that.

  • Satellite Pro C850-1EQ - 8 tiles Windows does not work

    Hello

    I'm desperate for help try to solve this problem with my laptop. When I got my laptop (at Christmas) the majority of the tiles on the home screen windows 8 worked, however after a week or two they have gradually stopped working, which is very frustrating.

    When I click on a tile, it opens on the screen but the wheel continues to turn and nothing loads. I spoke to Microsoft online, however, they said that the problem with Toshiba as the laptop was purchased with Windows 8 already integrated.

    Suggestions, they did involving anti-virus and updates did not work.
    The most frustrating part is the Windows tile store does not work so I can't try to updates or new downloads to see if they will not solve the problem.

    Of course, I can use my laptop without the tiles, but I'm upset that I paid extra for Windows 8 and chooses the best part of it not working!

    Any advice on what to do next would be great, thanks in advance.

    Guess what? Try to restore the system Windows 8 back to the factory settings.
    Here you will find documentation how to do this:

    [Windows 8 recovery & repair | http://aps2.toshiba-tro.de/kb0/TSB2A03ES0000R01.htm]

    I recommend using the option * reset your PC *.

    + This option "Reset your PC" is useful when a PC is changed hands, or when you want to get a completely fresh start on a PC, without previous files of the selected configuration. +
    + The delete all, then reinstall Windows option permanently removes your personal files and the PC applications and returns 8 Windows to its original state. That the State of origin is a clean install of Windows 8, nor the default configuration of OEM factory, depending on the medium used for the operation. +

  • Toshiba Satellite C55-C1K1 - 10 Windows does not work

    Bought one for my mother and it has been a nightmare. The first was a problem with the keyboard that caused it typing random characters on the screen.

    The replacement worked very well for about two months, now the touchpad has stopped working. I use the touchpad in the BIOS, so I know that is not a hardware failure. Tried all the drivers available, including the MOMENTUM (which shows a CRC problem) on the Toshiba site and nothing would work. Tried reinstall of keeping my files didn't work. Then finally took an image of the disk and installed a full Windows 10 and it STILL does not work.

    So what am I, I wanted to now install Windows 8 on it and see which will work. Why Toshiba push 10 windows on people when they did not ensure that the software and hardware are compatible.

    UPDATE.

    I installed Windows 8 on the laptop, and STILL the touchpad does not work. Finally I found a thread on another site, that said that for another model of C55 - A (similar) of Toshiba, the solution has been updated to BIOS. So I downloaded the latest BIOS update and installed. Restarted after the update, and the touchpad started working again. Restarted a few times and it still worked.

    Finally imaged original return 10 Windows operating system on the hard drive, and the touchpad and F5 (activeent/desactiveent) both work now. Toshiba needs to have a note sent with these laptops or to have a reminder. Two days lost on this nonsense.

  • Pavilion 23-h017c: The Key/icon of Windows do not work

    Recently, my warranty has expired and I am now unable to open Windows from my Microsoft Wireless Comfort Keyboard 5000 (the key between CTRL and ALT on the left) or when I click on the Windows icon located in the lower left corner of my screen.  When I click on the button, nothing happens at all.  When I try to click the icon, the icon turns red, then nothing else happens.  I used to use it to shut down my computer whenever I was using, but now I have to right click the icon to do this.  I could also click this icon and be able to examine all the apps that were available for my computer from the app store.  I can't do that either.  I don't know even where to get the applications now.

    Any help that you can provide to force me to be able to use this icon, as it was originally designed would be appreciated.

    Respectfully,.

    Ski Gorski

    CMDCM (SW) USN retired

    Hi there @SkiGorski,

    Welcome to the Forums of HP Support!  I understand that the start menu and task bar does not work for you.  I'm happy to give you a helping hand with this.

    Try following the steps on this page to MIcrosoft: the problems of opening the menu start or Cortana - windows.microsoft.com

    Please let me know if it works for you and if it does not solve your problem, please mark this message as a solution. Bravo would be appreciated as well.

  • Satellite M645-6114 - ECO utility/media buttons not working not

    My toshiba satellite M645-6114 is about a month.
    Yesterday, I realized that the media buttons is no longer give me a symbol on the screen when I disable or turn off the wifi.

    In addition, the place of the arrow button no longer turns the lights on the laptop.
    Finally I can't open the eco utility at all.

    Thanks in advance for any advice.

    Hello
    The media keys (play, pause, eco button) are controlled by VAP (value added package). In addition to use the ECO button, the ECO utility must be installed.

    In addition the FN keys are controlled by Flash Card Utility Support and this tool seems not work so first check if you can solve this activation/restart tool, you can do it in all programs-> Toshiba-> Flash Cards

    If this does not work, reinstall the mentioned tools Note: after each installation, reboot the device!

  • Windows does not work

    Hello

    Help, please!  my laptop wouldn't start this volume shows that it's from a load but it does not open after that and f11 does not work

    I have a g6-2340ee pavilion

    Running 64-bit windows 8

    Help, please

    Hi abanoubgad,

    According to the flashing code which refers to the means, you have a BIOS corruption. You can try to restore the BIOS to see if that solves the problem. If this does not work then if you are in warranty, I suggest you call HP Total Care at 1-800-474-6836 in North America or visit this link if you are outside of North America.

    If you are out of warranty, you can try to remove and replace the RTC or CMOS of laptop computer battery. If you are on a call of the HP Total Care guarantee that opening your laptop computer will void your warranty. Page 78 of Maintenance and Service of Guide will show you how to do this.

    Thank you

Maybe you are looking for

  • Center of Solution Stop pop up on HP OJ 6500

    Hello Printer: HP Officejet 6500 Crazy question: How can I prevent the solution Center popping up when someone sends a job to print wirelessly from another computer? Indeed, it appears to most solutions times. My computer is connected by USB cable, 3

  • Honest opinion on download or update drivers HP

    Hello I just want to post my opinion on how disappointed I am with HP services to download drivers, and I really hope that it will go to the right ear. 1.) manually from the Web site: -We ask you for your product AND serial keys, and yet you are offe

  • Please help to read the XML with XMLTable

    Hi gurus,I'm not very familiar with XML parsing. It seems to me that it should be very easy to get the data. For some reason, I'm having a problem to get the data.SELECT *.OF e util.hlsr_online_entries,.XMLTABLE)XmlNamespaces)   ' http://tempuri.org/

  • Changed my PC without disabling Lightroom on the old PC

    I would like to have my account for photoshop lightroom 5 off, because I changed my computer and couldn t turn off because the old PC was damaged. I understand, that it should be disabled until I can install it on my new computer. I got a serial numb

  • Floating form window which can be close in Muse

    I have a client who want a form of recognition on the homepage of their website. They want the shape of floating above an image slider that the player can insert their details in and then after the form is sent to close the form, so it does not cover