Version of the restore software Z30 blackBerry 10.2.1.2102 a downgrade to prove if the camera back is defective.

Dear community,

Having just bought recentlly the Z30 once connected to the internet immediately, he went for an upgrade of software to 10.2.1.2102.I then continued to test all the features on the phone to see that my rear camera did not work. I immediately jumped on a forum and found there are others who have experienced a few problems too. I thien tried in vain to reload the software, soft and resets hard have been applied, but to no avail. I have no idea whether or not the rear camera is defective. Then I tried the BBVE and it failed the test of the camera back. Incidentally when rear camera mode it says mode scren failed, camera not found or flash failed. I then need ot a hardware reset in FLIGHT by applying the flight towards the top and the low UNLIMITED to perform a reset which releases all of the applications in use.

I also read that there could be problems with the memory card so I removed this option to eliminate the problem.

Not sure if there are defective batches of stock out there but I bought my phone on ebay and he said: PRD-52977-013 manufactured in Mexico 5110913.

I don't know if the machine worked before the software load went in asking so therefore how to recharge the old version of the software to a version where I can see if the device works or not.

p.s. The phone I bought was sim free and I use it on the Vodafone UK network and the box was sealed if the seller would have no prior knowledge of the handset, as it was purchased New.

Thank you

Allan

I think you're right. The problem is with the hardware. I see nothing else to try, diagnostics say camera problem. Maybe the seller may exchange it?

Tags: BlackBerry Smartphones

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