Video driver corrupt, unable to play videos

Original title: can not play videos

I have a Dell Dimension E520 XP.  My DVD player can run audio and video CDs, but I get the error on Windows Media Player and Real Player (key exchange error) who report that my video driver is damaged.  I don't know how to find this driver or fix!

Hi Bob,

I'm sorry to hear that you are not able to play videos on the computer. I will certainly help you to get the problem resolved.

To help you to propose measures to solve the problem, I would appreciate if you could answer the following questions:

1. When was the last time you were able to play the videos?

2. you have any antivirus installed on the computer program?

3. What is the exact error message you get?

4. are you aware of any recent software or hardware on the computer changes?

You can open the Device Manager and locate the display drivers and click Refresh. Follow the steps in the article , and check.

You can also download the drivers from the manufacturer's Web site and check if it helps.

Hope this information is helpful and let us know if you need more assistance. We will be happy to help you.

Tags: Windows

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