Unable to play any disc optical drawer

Hello.

I just bought a HP Pavilion laptop, it runs on Windows 8.1, but I am unable to play any form of disk in the optical tray.

They whizz autour, but I get nothing on the screen, so can not read the dvd / cd or even insert a disc for my printer.

I went Device Manager and selected the cd/dvd, and have to say an error message "Windows cannot start this hardware driver because his information of configuration (in the registry) is incomplete or damaged (code 19)."

Can you help me please?

Andrew

Hi again. I just read that windows 8.1 does not support dvd playback unless I pay for a software upgrade. What a total scam by Microsoft!
Thanks again for your help

Tags: Notebooks

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