Video format not supported in the camera. Help?

My phone was used to take some videos of my horse jumping during a show. 3 videos read perfectly but the main I wanted says it is 0:00 in length and shows as just a white tile in the camera roll and when you click on play the phone tells me it is a unsupported video format and that the film cannot be read because the video format is not supported. Its an iPhone 6 s and I have never had this problem before. I tried to import on my macbook, but that will not import the file from my phone, once again because it is a format that is not supported.

I don't understand how the file may be unsupported, when she was taken on the phone...?

Any help is appreciated!

Thanks in advance

Your video file is corrupt maybe talk to Apple

For the most part it is caused by a software bug

Tags: iPhone

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