Video clips will play is more - video format not supported

Please help. I recently transferred an iPhone 4s to an iphone 5. All images and videos were transferred in the shop. I came now to actually play the video and I get this message. "unsupported video format" Please can anyone help. Here are videos of precious I know I should have saved but I did not.

Hello riley-riley,.

Thanks for this info and choosing the communities Support from Apple. I know how important to get these videos work again is to you! As I understand it, you can't play videos on your 5 new iPhone that you had on your old iPhone 4S since the transfer of your personal data to your new phone. I have some suggestions to solve this problem and get those videos works again!

1. first of all, please, import videos from your iPhone 5 to a computer and try to play on the computer. After importation, do not delete or remove it from your iPhone, just to be sure. I also recommend making a backup at this stage, as well.

Import photos and videos from your iPhone, iPad or iPod touch
The backup of your iPhone, iPad and iPod touch

2. If the videos play on your computer after you import, then you can try this copy of the video from the computer to your iPhone using iTunes synchronization. Once you sync videos to iPhone, trying to play two copies of the same video and see if they work.

Keep your photos safely stored and updated on all your devices

See you soon!

Tags: iPhone

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