vidieo plays green screen

I have this problem on every web and im trying to observe a vidieo of the site. then ony way I can get it back to normal is to restart my PC why is this product?

Hi Chase245,

Welcome to the Forums of HP Support!

I want to help you get the problem solved, but first I need additional information on your part.

1. What is the number of full model of your computer? I've included the document 'Guide to finding your product number'.

2. what version of Windows are you using currently? If you need help to find the version, I've included the document 'operating system Windows that I am running?'.

3 is this problem which passes only with playback of YouTube online videos, or is it when you play a game of media (IE. (Windows Media Player)?

4. If the problem only occurs when you watch videos online, what are the browsers do you use? (IE. Chrome, Internet Explorer or Firefox).

5. this happens to you when you watch a DVD on your computer?

Looking forward to working with you I hope to solve the problem!

Tags: Notebooks

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