View latency with PCoIP

Similar Questions

• View with PCOIP Wan

  Hello together,

  I had a problem with the connection with PCOIP on WAN.

  I can open my IE with https://externalviewserver:4172, but when I click on continue I don't have logon screen.

  After a while the IE wnt in timeout.

  Thank you very much for the help.

  Hmm, I think you got it wrong somewhere.

  You must install the client from view, he points to the broker to view http/https connections, authenticate and you can then choose a desktop computer to connect to.

  Linjo

• Looking for a small footprint linux OS with PCoIP connectivity right out of the box

  As the title indicates, I'm looking for a small OS like Ubuntu, or whatever really, with PCoIP native connectivity right out of the box. I want to test a hunkajunk old PC (we have many) running this OS and deploy a W7 view Desktop on it.

  Grounds include a link where I can download it.

  Thank you

  Check your private messages, please do not post what I just sent you.

• VMWare View 4.6 PCoIP tunneling problem. UDP is not get tunnel

  
  Hello

  I have the black screen "classic" - question.
  So, when I try to connect to a virtual desktop, I am well auhtenticated, I can select a pool of offices, but once the bureau is launching,
  I just get a black screen and afterawhile it times out.

  I read the manuals, the document http://communities.VMware.com/docs/doc-14974 , written by Mark benson; Watched the video; Checked and re-checked the 3 magic steps;
  Blog reading Sláger, Paul http://paulslager.com/?p=1300 and still I'm stuck. I read the (some the) logs from the login view, view Security Server, View Client and Agent of the view server.
  None of the newspapers I read gave me all significant errors that would have solved this for me. Admitted, 'full' newspapers - trace State, there's a lot that wasn't exactly clear to me.

  I have simplified our mitigation debugging environment to be as follows:

  See connection to the server,
  running on Windows Server 2008 R2 (Datacenter) 64-bit VMware View Server connection 4.6.0 - 366101,.
  Checkboxes for both "Tunnel secure HTTPS: connection to Tunnel secure usage on the desktop" and "PCoIP Secure Gateway: use PCoIP PCoIP Gateway Secure connections to desktop" have been checked.

  View secure server,
  running on Windows Server 2008 R2 (Datacenter) 64-bit VMware View Server Security 4.6.0 - 366101,.
  has been paired with the login server and the two aswell "HTTPS Secure Tunnel: external URL" as "PCoIP Secure Gateway: PCoIP external URL" has been set to a virtual IP address in the firewall external dmz with a dst - nat on the real IP address of the Security Server.

  The reviews are pointing to the virtual IP address of the Server Secure View.

  Since it is not a production environment, I installed a bunch of Wireshark to see traffic;
  I ran traffic snooping on the view connection server, see Security Server, View Client and the virtual desktop connected
  at the same time and have verified that traffic TCP PCoIP on get 4172 port of talked about between my security server host <>client - and the
  securityserver <>- virtual desktop just fine. TCP traffic seems to be in the tunnel. But what bothers me is the wireshark on the virtual office reveals that the virtual office is trying
  to talk subject port 4172 - UDP back directly to my reviews host IP traffic. Because this is not allowed by the firewall, the virtual office propably does not work...

  But all scenarios describe only the Security server could handle all pcoip-traffic with the agent of the view (as shown in the documentation of the Architecture in Figure 5-6), so that no direct connection between the Client of the view and the view Agent is necessary... I can't work. But it is possible, right?

  Any ideas what I could do wrong?

  Help really appreciated.

  It works in the way that you described in your original post. There is no obligation for the virtual office send UDP responses to the client. They will be sent on the Security Server, which will forward them to turn to the customer.

  Something must be configured incorrectly.

  Check very carefully the UDP traffic in your wireshark traces. The client, you should see 4172 TCP for the VIP of your SS. You should then see 4172-UDP to the same VIP. You should see the UDP of SS response to the customer data. The destination for this data answer UDP port must be the source port used for the UDP request. The source for the response data port must be 4172.

  Then check your wireshark SS track. You should see the same customer traffic and you should see a similar PCoIP conversation between the SS and the virtual office. From the virtual desktop, the SS looks like a customer. PCoIP UDP must be sent to the SS, when it is properly configured.

  Client - TCP 4172-> SS - TCP 4172-> Virtual Office

  Customer - UDP 4172-> SS - UDP 4172-> Virtual Office

  Customer<-UDP 4172--="" ss=""><-UDP 4172--="" virtual="" desktop="" (the="" 4172="" here="" is="" src="" port,="" the="" dst="" udp="" port="" will="" be="" the="" source="" port="" of="" the="" udp="" request="" packets="" above)="" 4172--="" virtual="" desktop="" (the="" 4172="" here="" is="" src="" port,="" the="" dst="" udp="" port="" will="" be="" the="" source="" port="" of="" the="" udp="" request="" packets="">

  If you have verified that you can connect to the same virtual desktop with PCoIP then this problem will not be something to do with the virtual office or agent of view etc.

  Check your display settings, network, firewall and NAT.

  Select this option.

• VMware View - RDP works, PCoIP mit error

  HI Leute

  ICH habe bei meiner VMware View Architektur das problem, dass ich beim Verbinden uber den View Client nur das Protokoll RDP use kann. DAS will work wunderbar. As soon as ich aber das PCoIP Protokoll auswahle, kommt also Fehlermeldung beim Verbinden:

  Dieser Office steht zurzeit nicht available. Try later Rubis, eine connection Sie mit diesem herzustellen office, oder wenden Sie sich an your Systemadministrator.

  ICH use VMware View 4.6, mit zugehorigem vCenter Server und connection to the server. Alles ist auf dem could Stand. Am is nicht mit einem Security Server. Lafut're too im trainee alles Moment.

  Die virtuellen Maschinen, die ich mich verbinden laufen auf mit Win 7 x 64

  Hat eine idea, wo yesterday someone das problem konnte liegen? Habe ich vergessen oder please konfiguriert something?

  ICH würde mich freuen, wenn einen Losungsansatz had someone.

  Grüße

  Bopa

  OK, so I ran it through a translator and got the below.

  People in the back, I have the problem with my VMware View architecture that I can use the minutes RDP with the connection by the Client to view only. Will work wonderfully. As soon as I select the PCoIP minutes however, the following error message is delivered with connection: this office is not available at the present time. Try again later connection with this desktop computer or contact your system administrator. I use VMware View 4.6 with partner vCenter server and connecting to the server. Everything is on the latest terms. I'm not however with a security server. It lafut so for now everything in-house. Virtual machines, on which I connect run me with Win 7 x 64 does anyone have an idea, the problem could lie where here? A I forgot something or configured incorrectly? I would be happy, if someone had a solution. Greetings

  So, it sounds like RDP works but you are having problems with PCOIP and everything is internal.    Have you checked that PCOIP is not blocked by any firewall?  It uses the port 4172 so make sure that you unlock that.    Also is this a problem with this particular machine or all of your machines?

• Unable to connect with PCoIP Protocol

  Hello world.

  Since a few days, I was unable to connect to a virtual machine with PCoIP Protocol. It works perfectly with RDP

  When I try to connect with PCoIP. I get a blank screen for 2-3 seconds and return to the desktop of the local computer.

  That's what I do in the case of the admin View Manager:

  12: DISCONNECTED: server: cn = 21360ff1-5281-44f1-b037-b702163fc5e9, OU = servers, dc = vdi, dc = vmware, dc = int; Pool: cn = pc-stapo-5, or = server, dc = vdi groups, dc = vmware, dc
  11: Domain\username the user disconnected from the PC-StApo-5 computer for desktop pc-stapo-5 - session allocated to August 26, 2010 11:26:48 EDT, connected to 0 mins 7 dry
  10: end of session (A23420BEF09AB83712BF5519B19BBD33) User user_name Secure Gateway Server - session ID: A23420BEF09AB83712BF5519B19BBD33
  9: (SESSION: 578FCAB8AE3D3B805CFA7FCF595F5EF6;) A23420BEF09AB83712BF5519B19BBD33) user USER: domain\username. USERSID:S-1-5-21-2880851246-1959087848-718793500-2167; USERDN:CN=S-1-5-21-2880851246-1959087848-718793500-2167,CN=ForeignSecurityPrincipals,DC=VDI,DC=VMware,DC=int; has disconnected from VDM
  8: (SESSION: 578FCAB8AE3D3B805CFA7FCF595F5EF6;) BROKER_LOGOFF: USER: DOMAIN\USERNAME OF A23420BEF09AB83712BF5519B19BBD33); USERSID:S-1-5-21-2880851246-1959087848-718793500-2167; USERDN:CN=S-1-5-21-2880851246-1959087848-718793500-2167,CN=ForeignSecurityPrincipals,DC=VDI,DC=VMware,DC=int;
  7: RECONNECTED: server: cn = 21360ff1-5281-44f1-b037-b702163fc5e9, OU = servers, dc = vdi, dc = vmware, dc = int; Pool: cn = pc-stapo-5, or = dc = vdi, dc = vmware server, groups, dc = int; DNS:PC - StApo - 5.DOMAIN.richerboulet.com; IP:192.168.0.116; USER: DOMAIN\USERNAME; USERDN:CN=s-1-5-21-2880851246-1959087848-718793500-2167,CN=ForeignSecurityPrincipals,DC=VDI,DC=VMware,DC=int; BROKERUSERSID:S-1-5-21-2880851246-1959087848-718793500-2167;
  6: user DOMAIN\USERNAME reconnected to the PC-StApo-5 machine for office pc-stapo-5 - session allocated to August 26, 2010 11:26:48 EDT, disconnected for 140...
  5: pending: server: cn = 21360ff1-5281-44f1-b037-b702163fc5e9, OU = servers, dc = vdi, dc = vmware, dc = int; Pool: cn = pc-stapo-5, or = dc = vdi, dc = vmware server, groups, dc = int; DNS:PC - StApo - 5.DOMAIN.richerboulet.com; IP:192.168.0.116; USER: DOMAIN\USERNAME; USERDN:CN=s-1-5-21-2880851246-1959087848-718793500-2167,CN=ForeignSecurityPrincipals,DC=VDI,DC=VMware,DC=int; BROKERUSERSID:S-1-5-21-2880851246-1959087848-718793500-2167;
  4: (SESSION: 578FCAB8AE3D3B805CFA7FCF595F5EF6;) A23420BEF09AB83712BF5519B19BBD33) ALLOCATED: Desktop: CN = PC-StApo-5, OR = Applications, DC = vdi, DC = vmware, DC = int; Server: cn = 21360ff1-5281-44f1-b037-b702163fc5e9, OU = servers, dc = vdi, dc = vmware, dc = int; USER: DOMAIN\USERNAME; USERDN:CN=S-1-5-21-2880851246-1959087848-718793500-2167,CN=ForeignSecurityPrincipals,DC=VDI,DC=VMware,DC=int; Pool: cn = pc-stapo-5, or = dc = vdi, dc = vmware server, groups, dc = int;
  3: (Request139) User USER name connected to the Secure Gateway - session ID server: A23420BEF09AB83712BF5519B19BBD33...
  2: (SESSION: 578FCAB8AE3D3B805CFA7FCF595F5EF6) BROKER_LOGON: USER: DOMAIN\USERNAME. USERSID:S-1-5-21-2880851246-1959087848-718793500-2167; USERDN:CN=S-1-5-21-2880851246-1959087848-718793500-2167,CN=ForeignSecurityPrincipals,DC=VDI,DC=VMware,DC=int;
  1: User user domain\username (the SESSION USER name: 578FCAB8AE3D3B805CFA7FCF595F5EF6) has authenticated successfully to the VDM...

  It is the newspaper of the events of the virtual machine:

  1: program 'pcoip_server_win32 - Server PCoIP' started, version = 3, 1, 0, 3178:soft_pcoip_rc_3_1, pid = 2656, buildtype = output
  2: channel customer/agent pending wssm to start

  
  3: session RECONNECTED with credentials CHANGED: expected user domain\username, DOMAIN\username
  4: session RECONNECTED: id = 0, DOMAIN\username, customer = (null), user login ID = A23420BEF09AB83712BF5519B19BBD33, userDn=cn=s-1-5-21-2880851246-1959087848-718793500-2167,cn=foreignsecurityprincipals,dc=vdi,dc=vmware,dc=int
  5: agent/customer channel connected for session = 0
  6: DISCONNECTED session: id = 0, DOMAIN\username, customer = (null), user login ID = A23420BEF09AB83712BF5519B19BBD33, userDn=cn=s-1-5-21-2880851246-1959087848-718793500-2167,cn=foreignsecurityprincipals,dc=vdi,dc=vmware,dc=int
  7: "winlogon" program started, version =, pid = 2992, buildtype = output
  8: authentication Manager installed successfully.

  I try to uninstall/install VMWare View Agent on the virtual machine.

  Delete and create the virtual machine in the view manager.

  Restart the virtual machine and the server of the display manager

  Nothing changes.

  You have an idea?

  Thank you.

  You have recently upgraded your ESX hosts to the U2 version? If so, that breaks PCoIP. There is an article with a link to d/l a package of updated tools that solves this problem.

• Taken serial port redirection supported with PCoIP?

  Does anyone know if the serial port redirection is supported when connecting through the PCoIP Protocol?

  This works if you are using the RDP Protocol, but not of PCoIP.

  Connection of Windows Embedded Standard View 4 customer via View 4 build 233023 XP SP3 server computer virtual resource.

  No, only USB ports can now be redirected with PCoIP

  Best regards

  Linjo

  If you find this information useful, please give points to "correct" or "useful".

• view laboratory with a CIF 50 Hilscher Profibus interface.

  Hello

  I need to view laboratory with a CIF 50 Hilscher Profibus interface.
  I read some documents provided by Hilscher, he spoke of Sys - Con, OPC servers etc etc.
  Through this profibus, I need to check a box of valves through RS-485 communication.
  The first task is basic read/write. By lab View I have to read the number of bits through 50 CIF bus in turn to the Valve box.
  Can someone tell me where I should start?

  Try

• Please add compressor to Media Player to view movies with bad soundtracks

  Please add compressor to Media Player to view movies with bad soundtracks

  Hi YouriAntony,
   

  Your suggestion is good for us. Your feedback helps Microsoft make software and services the best they can be. Please leave your comments on the link below. You can learn and contribute to exciting projects. To learn more, sign up for:

  https://connect.Microsoft.com/dashboard/Info/

  Leave your comments on the link below:

  http://mymfe.Microsoft.com/Windows%207/feedback.aspx?formid=195

  Note: Although the link to feedback given applies for the Windows 7 operating system, you can publish your comments for media player out there.

• Latency with earphones line

  When I use a mic or line-in ago latency when listening with headphones.

  I went through the drivers, settings, OS, etc and I think I have narrowed down it if a particular control through the interface.

  The speaker icon in the tray, right click, playback displays its user interface.

  Select Properties - tab levels and speakers

  On other machines, I have Audio output, but also an individual selection for Microphone, Line-in, etc. - depending on the configuration of the machine.  On my Inspiron 1545, I only have the main "Audio output".

  How can I get the other options available?

  I suspect it is either a change in the HDAudio.inf file or maybe a reg hack.

  As I said, I tried all kinds of drivers, settings, and the FAQ "to minimize latency.  I don't want to minimize - I want to REMOVE it.  And I think that this control allows the signal input to bypass all the drivers and eliminate any latency and redirect it directly to the monitor and line-out.

  Thank you

  dworiold

  As I said, I tried all kinds of drivers, settings, and the FAQ "to minimize latency.

  Hello. Looks like you've studied this fairly well, so sorry if I repeat what you already know.

  dworiold

  On other machines, I have Audio output, but also an individual selection for Microphone, Line-in, etc. - depending on the configuration of the machine.

  Are other computers on office machines? Because desktop computers can accommodate sound cards, which can have many more features than a laptop built-in chip audio.

  Your other settings machines look something like these?

  

  

  If so, these machines have AC97 audio, which was in 2006 about computers. After that computers HD, which have integrated audio, which has a different interface.

  dworiold

  Select Properties - tab levels and speakers

  On other machines, I have Audio output, but also an individual selection for Microphone, Line-in, etc. - depending on the configuration of the machine.  On my Inspiron 1545, I only have the main "Audio output".

  How can I get the other options available?

  You must go to the properties of each device individually and go to the tab levels for this particular device, as you did with the speakers. This screenshot using the internal microphone for example.

  

  dworiold

  And I think that this control allows the signal input to bypass all the drivers and eliminate any latency and redirect it directly to the monitor and line-out.

  To route the signal monitored, click the listen tab for some limited options.

  

  However, none of this will affect the latency. Hardware devices that have zero latency monitoring have been engineered to have this function. To the best of my knowledge, in a laptop with audio integrated audio signal must pass through an audio driver (driver = no sound), and the pilot will introduce latency.

  I think your best bet to minimize latency (and even zero latency devices have a latency, although it should not be detectable by the human ear) is to get an interface usb audio with the option zero latency, or a small table of hardware Analog Mixer with a plug headset.

  Without one such device, the best bet with a laptop could be to install an ASIO audio driver.  I have a laptop Latitude E5420 with integrated IDT. I have experimented with the ASIO4ALL driver a few years ago. To be honest I don't remember if the laptop is supported or not. I remember the driver that reduce the latency, but do not remember if it was with the IDT or my usb Sound Blaster sound card.  If the computer can or it might not support, but it might be interesting to try, even if the amount of reduction of possible latency with an ASIO driver depends on the amount of processing power in the laptop.

  dworiold

  I suspect it is either a change in the HDAudio.inf file or maybe a reg hack.

  Sorry, but I don't know of one.

• How about this problem of latency with computers portable studio?

  Hi guys,.

  After almost a year of bored on my computer laptop dell studio and its crazy latency issues I have that to give it another go at the Dell Forum. Is there any fix for this widespread problem. I am a user of windows 7 and couldn't really find a solution for this google search.

  I would like to hear from you guys.

  See you soon,.

  Jon

  A problem with the DPC latency issue is that it is a symptom with a number of possible causes, software and hardware. It can be caused by a bad driver written and may not even have anything to do with Dell. Or it could; I'm just pointing out some of the complexities. For example, stan_-_ wrote that he has "problems", but maybe it's having the same symptoms caused by a different problem than the problem causing the symptoms on cell phone JonHil. (stan_-_, you use the latency Checker tool. There are instructions on the web page of the tool on how to use it to isolate a pilot that could be causing the latency. Also if the latency is cyclical it is probably caused by a device or a program at specified intervals.) Most of my knowledge of the DPC latency is 2 wires:

  Latency DPC Studio 1737 thread started on June 13, 2009

  and

  Studio XPS 1340 latency thread started February 23, 2009

  The main models that have been affected at this time were the Studio 1735 1737 Studio, Studio 1535, 1537 Studio and Studio XPS 1340 and Vostro models. Maybe Studio 1555 also.

  Over the years I didn't have Dell to put a large part of its resources trying to solve the existing audio problems. They seem to release a new model of laptop once a month and probably have their hands full think of names for each of them. Once a production model without doubt they are already deeply in the development of future models. However, in this case, they seek to solve the problem, for 2 reasons in my opinion. One was that the Studio XPS line was a new line of premium that they wanted to work right, and the other is that one of the people from Dell with a sweater got involved and pleaded for a fix for 14 months. The history of it is as follows.

  Dell came with a revision of BIOS (11) that fixed latency dpc on Studio XPS 1340 model, as long as the units have been configured with the Intel WLAN cards and not Dell cards (Broadcom). Encouraged by that success, the plan of engineers was to get a fix of the BIOS for the Studio 1737 and then apply that knowledge to a difficulty for other models, but that never happened. The A07 BIOS was released in September ' 09 and what it was supposed to be the fix, but it was a big flop. They re - worked and published A08 almost 3 months later. The Dell guy who was tube communication between posters and Dell engineers was Bill B, who a few months later wrote:

  "The last word I got was that the 1737 has a design limitation that prevents the latency issues to be resolved. The platform is moved to a new team of engineers. The new team reached out to me for feedback on the recent release of BIOS. I knew it was in no way a solution and this thread is passed to a few comments recent choice. "(The thread of latency Studio 1737)

  It was about Bill B last post on the thread. He has 13 months he wrote these words, but no Dell never returned the "new engineering team" done with the problem. My guess is that the engineers had shot their wad with A08 and just left falling on it after this - so no hope for much less later 1737 models or 1735, who have time dpc latency, but whose root cause could easily be unrelated to earlier models. As seen, the fix for the Studio XPS 1340 did translates not one difficulty for the other line Studio, so there was never a chance for a unique solution. Bill B pointed out that the models released after the Studio 1737 lacked the same latency issues designed in dpc as those before, which if true gives hope that, on later models this is a driver or a problem with wireless.

  One thing that came out of all that was that some wireless network adapters are a source of dpc latency regardless because there are other cases on the same computer. The worst offenders are the brand of cards (Broadcom), in particular the Dell from Dell 1515.

  Of interest, there is also a workaround for the Studio 1737 developed by DJQuartz, which is to suspend the ACPI under Win XP using Process Explorer. Some people got it to work in Vista and 7 with process Hacker. The engineering team is convinced that the dpc latency was caused by the physical design of the card system, but Bill B thought they were wrong because of the DJQuartz.

  Another solution was to create a hackintosh running Apple OSX on the Studio 1737. It worked because "DPC" is a Windows procedure (which creates a lot of latency with a poorly written driver) is not in the Apple OS or Linux. If you want to buy a Mac, you can try this. The problem will be in obtaining drivers for your computer that you can install.

  So to summarize:

  > There are different causes of latency dpc even on the same model as the others, much less through the lines or brands of manufacturers - is not only a problem of Dell

  > there are still uncertainties about the fundamental nature of all the underlying causes of the problem

  > there are some causes that Dell just doesn't know how to fix despite a lot of time and effort - you should read the thread of latency Studio 1737 together to get a feel for the amount of effort

  > there is no hope of a Dell solution on existing models, in my opinion (I may be wrong)

  > some of the causes are user serviceable.  A few months ago DJQuartz reported that the dpc latency spikes are now under control the sound Studio 1737 even without using his circumvention of ACPI, with the latest drivers and BIOS revisions. There the last Chipset of Intel wireless network adapter and drivers touchpad. It is still using XP is the best Windows OS for audio work.

• To access the readers of customers with PCOIP

  With RDP when I connect to a session to display the Windows desktop I can access my local readers. Is there anyway to do this with PCOIP? I have a client who wants to be able to access their local drives. I could just tell them to use RDP, but I was hoping there was a way to do it with PCOIP.

  There is no drive with PCOIP redirection.   If they are within the network, you can manually map a drive to their customer via the unc path.

• Named view criteria with no Assistant - I write the SQL code

  Using JDeveloper/ADF 11.1.2.3.
  Is there a way to create a view named with a SQL Select which is more complex than the wizard can write?
  
  I know that I can write the code to create a view of the criteria when running, but then I can't just drag and drop it as a class one.
  
  A use case:
  I have a table named FACILITIES, with a secondary table named FACILITY_SERVICES. I want a display criteria for FACILITIES which found all facilities with all the services required in a connection variable is a comma-delimited list.

  WHERE list.to_vc_array(:requiredServices) /* I wrote this function to translate a comma delimited list to my own vc_arraytype. */
     SUBMULTISET OF 
        CAST(MULTISET ( SELECT service
                          FROM facility_services
                         WHERE facilities.facility_id = facility_services.facility_id)
             AS vc_arraytype)

  With the wizard, I can't even write a simple IN the query (football match at least one of the required services), still less the more complex (correspond to ALL required services).

  My blog http://tompeez.wordpress.com/2011/08/21/extending-viewcriteria-to-use-sql-contains-4/ might give you a starting point. There are some hooks that you can use to implement this. Please also check Jobineshs blog (that I mention in my blog)!

  Timo

• Audio support two-way with PCoIP?

  I am recording the sound with an analog headphone/microphone plugged into a XP machine and connection to a VM XP via VMWare 4.0 build 233023.

  Sound recording is grayed out.

  Does anyone know if audio two-way is supposed to be supported with PCoIP for Windows or Linux?

  Thank you

  Hello Romatlo, bidirectional audio not supported yet... will be in a

  upcoming version.

• T410 AiO customer CAPS, NUM, and scroll keyboard stop does not work with PCoIP view desktop computers

  We have problems with our t410 AiO customers, where the CAPS, NUM and scroll stop lights on the keyboard do not work with view PCoIP desktop computers.

  I found the below information and a work around:
  If you use the Protocol PCoIP to display on a client system Ubuntu 10.04, the CAPS Lock, NUM Lock, and Scroll Lock lights on your keyboard do not work with desktop view. Although the lights do not work, the keys themselves work.
  Solution: Set the following configuration in a configuration file, such as/etc/vmware/config:
  mks.keyboard.useXkbSetNamedIndicator = 'TRUE '.

  The problem is this difficulty is already in place via the latest version of the HP, Z6A440, software that is installed within our Organization.

  What I discovered, is that the model that we initially bought for the test doesn't have this problem.  However, the models that we ordered since that time, DO have the problem and the solution above does not work as expected.

  The model originally ordered for test is still a customer of IOA t410... but there are 4 "under models' for customers of IOA t410... that we have to test is a H2W20AA, while those we receive and distribution are the H2W21AA model.

  No idea why, when connected to the desktop from view, that models of H2W21AA have this problem?

  H2W20AA is with Teradici PCoIP optimized, which can support PCoIP better, but H2W21AA is not with Teradici. That's the difference.

  However, the issue that you are experiencing does not matter in fact, we have not heard of this problem before. I would suggest that you do the following to see if there is no change:

  1. Go to download the latest VMware View 2.3.4 for t410, follow the instructions to install.
  2. If suggestion 1 does not work for you, try to connect to another VM group or set up a new machine virtual clean
  3. Call HP service center to save your problem for further investigation if the suggestion above did not work