Virus: PAK Genereric.012 must be removed and me unable to access all things related to Vista, such as photos, control panel and Documents.

I urgently need help. The first signs of this was when I tried to open My Documents. It was yesterday. He had said "Windows has stopped working" and then went ahead to tell me "Now Windows restarts" and proceeded to do so. I had thought that nothing of him at this time and thought it would work the next day. I was wrong. "I tried to access my control panel, but the same: Windows has stopped working ' warning had popped up, followed by the" Windows is now restart. " That's when I tried to get it working again. But in the Google search, you told me to look for something on my search for start and run as admin, and then type "sfc/scannow" into something and press ENTER. "." I hope there is another way, other than that, because this does not work for me. Then I did a reboot of the system, to two hours before, in what has been recommended because I didn't know how to change it. Then, I gave up and thought "I'm not absolutely need, none of this until that school is starting again, so hopefully it will fix itself". Then arises Trend Micro Internet Security Pro and says

«Infected gile: ee2fad [1] .exe»

(see location)

Name of the threat: PAK Generic.012

Suggestion of Trend Micro:

An incurable virus has infected any of your files. Please try to delete the file or run the analysis again later to prevent the infection from spreading. Click on help for additional suggestions. »

I tried to remove it manually, do my files by accessing online something who would want me to download something, so opening my files. The location was: "C:\Users\Jacky\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\7KSNJPK9\ee2fad[1].exe.

I had learned to: "C:\Users\Jacky\AppData\Local\Microsoft\Windows" but has not found the temporary Internet files. I then looked online how can I delete Temporary Internet Files without a control panel, since I am not able to access it. I deleted the temporary internet files from IE 8. And am running a full scan with Trend Micro. Alas, I am now come to your site to ask for help on the way out of this so that I won't have to replace my laptop with a new. Please, please help as much as you can.

While you can try some things to fix this problem yourself, you really need help and advice of experts.

This is compliments of PA bear MS MVP:

1. see if you can download/run the MSRT tool manually:http://www.microsoft.com/security/malwareremove/default.mspx

NB: Run the FULL scan, not analysis FAST!  You may need to download the MSRT on an uninfected machine and then transfer the MRT. EXE to the infected machine and rename it to SCAN. EXE before running it.

2A. WinXP-online Windows Live Safety Center scanner 'Protection' (only!) in Mode safe mode with networking, if necessary:http://onecare.live.com/site/en-us/center/howsafe.htm

2B. Vista or Win7-online this scanner instead: http://onecare.live.com/site/en-us/center/whatsnew.htm

3. now post the logs required in a forum appropriate for support by an expert in the field. DON'T SKIP THIS STEP!

I can recommend the assistance of experts available in these forums: http://spywarehammer.com/simplemachinesforum/index.php?Board=10.0 http://www.spywarewarrior.com/viewforum.php?f=5 http://www.dslreports.com/Forum/Cleanup http://www.Bluetack.co.uk/forums/index.php and http://Aumha.net/viewforum.php?f=30

If these procedures look too complex - and there is no shame in admitting this isn't your cup of tea - take the machine to a local, good reputation and stand-alone computer (that is, not BigBoxStoreUSA or Geek Squad) repair facility.

I hope this helps.

Good luck.

Lorien - MCSA/MCSE/network + / has + - if this post solves your problem, please click the 'Mark as answer' or 'Useful' button at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

Tags: Windows

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