VMware View 5 PCoIP get a black screen on wide AREA network

Hello community,

I got a VMware View 5 Infrastructure with a vCenter Server, a connectionserver of view and some clients such as VMs.

Internally, everything works - connections PCoIP and RDP do their job very well.

Know that we want to publish the vDesktops over the WAN. Users must connect to the virtual machines in their laptops or iPad (or iPhone) at home. So, we have configured our firewall to open the IP Wan (194.209.166.xy) to the internal IP (192.168.199.xy). A DNS entry for view.xy.com shows the IP WAN. If the WAN connection to infrastructure display RDP works - but PCoIP connections shows a black screen after 10 to 30 seconds after logon. We never see an interaction of oder break Windows. The screen is black after the logoninformations in the client view.

We have configured the connectionserver display settings as described in some articles here... 7

The external url HTTPS: https://view.xy.com

checkbox activ: tunnel connection secure user desktop

PCoIP external url: 194.209.166.xy:4172

checkbox activ: use pcoip gateway secure for pcoip Desktop connections

We have forgotten to do some settings or is it an another workaround to work with PCoIP over the WAN?

Kind regards

Freddie

Cross video related to the above article. It describes exactly the configuration you are working. If you have any questions on this subject, let us know and someone on this forum will help you.

Select this option.

Tags: VMware

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