voice on envy 17 and the system often hangs with blank screen and blue circle

ENVY 17 P/N 17 t-1000 CTO Win7 IE8

1 ICES Vo as movie dialogue comes out of the speakers.  Every minutes for about 10 seconds.

2 MS word or Excel often will not come to the top of the bar of tasks or office.   After reboot, they will usually come from the taskbar.

3 Itunes come from office.

4 screen turns often white with small blue circle after clicking on an element.  It will stay this way for indefinitely sometimes requiring a forced shutdown.

5. the problem with "solve computer problems" in the Panel.   Screen turns white with blue circle.  After several error minutes message "C:\windows\system msdt.exe the dependency service or group was able to start.

6 Internet exp come always clicking on the taskbar.  After reboot, IE will ususally developed.

7. the documents or files desktop happened as after a long delay.

System is unpredictable.  Any help would be appreciated.  Support Norton has done an analysis of the system and diagnosis and system clean.  Thank you

First remove the hard drive as the culprit in the hang ups and delays. When starting the laptop type press F2 to enter the HP Diagnostics and start a test of expanses of hard drive. It can take more than 2 hours. If the test succeeds, to focus on the software. go to msconfig, Startup tab, check turn off all startup programs, click on apply. It also seems that you need to update your graphics driver. do this at hp.com http://www8.hp.com/us/en/support-drivers.html or go to the site of graphics card manufacturer. I hope that your Windows updates are also underway. You have a lot of problems, if it is not related to a hard disk problem, full recovery would solve most of them.

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