Vostro 5470 turns off (black screen, HARD drive turns off but other trips)

Hello. Recently my Vostro 5470 (i5) will not stop or restart. This problem occurs after I replaced the battery and HARD drive (and for some unknown reason, the service in my city center to replace the HARD drive with Toshiba, 7200 RPM 500 GB SATA), only one week before my warranty expires.

So whenever I used my laptop in about an hour or more, 100% it will not turn start/stop. If I chose to stop, after - + 10 seconds turns off HARD drive, but everything remains lit (power lamp, fan, etc.). I can do force closed, but this is not normal, right. And if I decide to reboot, my laptop stops himself, just want to make a stop of the force. This also happens when I choose sleep.

But if I use it only in about 30 minutes, there is no problem. I've done many test on the HARD drive (defragmentation, Dell SupportAssist, BIOS test, comprehensive test of the BIOS) and the results was fine no problem at all.

FYI, I have updated the BIOS it is A11 a few months back, BUT when I discovered, there is new BIOS update September 24 to 10 Windows, but with the same version (A11 too). It could be that my current BIOS is the problem? I don't have enough guts to update, because my warranty is already over. Help, please.

Thank you.

Howdy,

If you use this laptop with Windows or Windows 10 8.1, yout should try this http://windowsreport.com/laptop-wont-shutdown-windows-10/. It solves for me.

Best!

Rodrigo Reis

Tags: Dell Laptop

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