Want 5540: Cyan not print on new HP Envy 5540

Just bought and installed an HP Envy 5540 printer all-in-one. Everything I try print the fate of the right color. On the use of the tool "Print quality diagnostic", I discovered that all the colors are fine EXCEPT the Cyan. It doesn't print at all. I followed more detailed instructions step by step on how to fix this problem with no advail. It prompted me to "Clean cartridges" which he has done 3 times then said to contact support. Someone at - he no idea why this is happening? This is a new printer straight out of the box, I bought a few days ago so do not know why I would like to experience this?

Looks like you have already performed the steps in troubleshooting in the paper here.  At this point, he seems to have a faulty cartridge and will need to contact HP for a replacement.  You can remove the cartridge and gently pat dry the nozzles on a wet tissue.  A good cartridge will have a strong task of cyan, magenta and yellow.  If your cartridge cyan is missing it would confirm the cartridge as the question.

From a post of Sunshyn2005, contact technical support HP see the following link to create yourself a file number, then call and it can help to expedite the appeal process:

Step 1. Open the link: www.hp.com/contacthp/
Step 2. Enter the product number or select Auto detection
Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
Step 4. Scroll down and click on: contact HP options - click Get phone number
 
File number and phone number are displayed.

Tags: HP Printers

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