Want 7640: Does not print

I use this printer for the 1st time. I think I have all the software installed correctly. However, it won't let me print and keep trying to fax. Help, please.

Hi @LauraElite,

Thanks for joining the Forums of HP Support for a solution to your printing problem.

I understand that you use a 7640 ENVY of HP e-all-in-one with a Windows 10 computer and printer whenever you try to print it trying to send a fax you. I would like to help with that.

It sounds a bit like the "Fax - HP ENVY 7640" is selected or set as the default printer instead of just the "HP ENVY 7640.

After clicking on file > print to open the print dialog box make sure that the "HP ENVY 7640" is selected. If the "Fax - HP ENVY 7640" is selected, check if the "HP ENVY 7640" is available. If this is the case, right click and you should be able to set it as the default printer and select it.

If the "HP ENVY 7640' is not available in the print dialog box, you can also go to file devices and printers from the Windows Control Panel and set it as the default, it.

If it only shows the "Fax - HP ENVY 7640" in the devices folder and printers, you should be able to right click on the printer icon and go to "Fax - HP ENVY 7640" for the "HP ENVY 7640".

Here is a support document which may help to adjust settings if necessary print job - Printing (Windows) the Documents.

Please let me know if that solves the problem, or if you need assistance.

Tags: HP Printers

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